WGIC uninstall

[mediabyte]

I have uninstalled WGIC from 2 pc, but WRP remains active.
I have disabled WRP and auto-start
I have tried to install/uninstall many times....

With WGIC disabled and removed, applications use always WRP

Nothing to do......
P.S. Uninstaller does not remove the control panel icon

PC configuration:
- W2000 SP4
- Admininstrator privileges
- WG 6.03
- Symantec client security (disabled)


Thanks

Simone

[Pascal]

Did you have an earlier version of WGIC installed on that machine? I.e. was it an upgrade from a 5.x or 4.x release of WGIC?

[mediabyte]

Yes I upgrade from 5.3 to 6.0 version :(

Ciao

[Pascal]

Okay, I'm just wondering if it is affected by that - Neil's been testing this today and it all seemed good on Win2K- so we'll run through it as an upgrade from 5.2.3, then see how it behaves.

[mediabyte]

News???

[Pascal]

In all the cases Neil tried he could uninstall it fine on NT based system (NT, 2k, XP, 2003). However, on 9x systems he ran into a problem because msiexec gets hooked by WGIC while it's uninstalling in some cases.

When you're uninstalling, exclude msiexec. Perhaps there is a SP + OS + installer version combination on 2K that has the same problem as 9x systems.

[erwin]

Hi Simone

Just something to add to this

To have the WGIC icon removed from the control panel on uninstall, you need to manually disable the client before uninstalling.

Take a read of our knowledgebase article in the WinGate Internet Client section on how to remove this.

http://support.qbik.com/index.php?_a=kn ... ubcat&_i=2

One sure way of making sure the client stops using WRP is to make sure that all the WGIC files have been removed (especially the Wglsp.dll usually installed the system /System32 folder).

You can find a list of these files on the WinGateInfo.htm on the WinGate server under WinGate in the programs menu.

Regards
Erwin