How to Release Email from 'Dead' directory

[JChandler]

Hi,

There was a problem with the smtp gateway and a bunch of mail has ended up in the dead directory.
How do you move these so they can be delivered?

Thanks
Joan

[probinson]

I have found that if you have the .msg and a corresponding .rcp file (both with same name), you can move them both to the 'posting' folder where they will be distributed. OR Simply view the .msg file with notepad and, if you can see the intended recipients name, move the file directly to their mailbox.

[JChandler]

Hi,

Thanks for the suggestions. I was hoping there was a way to have the messages resent as the customer isn't using the WinGate mailserver for POP accounts and the mail must be sent to their MDaemon mailserver.

Joan

[probinson]

Hi,

A qbik assistant might help you better, my first suggestion, moving the .msg and .rcp does provoke Wingate to redistribute the mail to local mailboxes, I'd imagine it might also get them reprocessed and sent again.

Regards

Pete

[adrien]

Hi Joan

Chuck the files into the incoming, or postin folder and they will be re-delivered, whether that is remote or local. Basically mail path is

a) mail is received, put in "Incoming"
b) mail is scanned (if AV installed), moved to "postin"
c) mail is routed for delivery. New RCP files if necessary created in domains directory, and MSG file goes to "holding" directory.

Cheers

Adrien

[welley]

Thanks for probinson and adrien for sharing the solution. For me, what i had faced it that the smtp server will "generate" a lot of dead mail in a day, then the following days it will be delivered smoothly! May i know what will cause this happen? I will faced this problem of dead mail priodically like will occured every 2 weeks. So let me know what cause this happen maybe i will try to avoid it happen.

Thanks 1st for ur sharing!