FTP problem with é è û

[budg4]

Hello,

i use wingate 6.6.3 and i have a problem with special characters while i'm using ftp over "WWW Proxy Server"

i want to download the original name file "pêches - Août 2009.rar" and i can't over the proxy, without proxy it works.

this is the log of the ftp server:

(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> 227 Entering Passive Mode (83,*,14,31)
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> CWD /pêches - Août 2009.rar
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> 550 CWD failed. "/pêches - Août 2009.rar": directory not found.
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> CWD pêches - Août 2009.rar
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> 550 CWD failed. "/pêches - Août 2009.rar": directory not found.
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> SIZE /pêches - Août 2009.rar
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> 550 File not found
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> RETR /pêches - Août 2009.rar
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> 550 File not found
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> QUIT
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> 221 Goodbye
(000102) 09/09/2009 18:27:21 - ftpcomm (*.130)> disconnected.


i get this error with Firefox 3.5.2 :

Access Denied
The FTP server returned an error to the RETR command: File not found

WinGate™ © Qbik New Zealand Limited 1995-2009

[adrien]

Hi

Could we get you to do a packet capture and send it into our support desk please?

open GateKeeper, select options->Packet capture

Then specify a file to save to (e.g. FTP.cap), then specify to filter, and select a freehand filter, in which you would enter

tcp.port = 21

and click start. Then try your FTP client, and when it fails, stop the capture and send it through to us. That will show us if there is any difference between what the client sends WinGate, and what WinGate sends the server, or exactly what is going on.

Regards

Adrien

[budg4]

i'm not using ENS, and i think for this reason i can't do a packet capture with wingate,

do you want a capture from wireshark (on the server running wingate ?)

[adrien]

yep, wireshark would be great.

If you can capture both internal and external interfaces would be great, so we can see what WinGate receives from the client, and what it sends on to the server.

Thanks

Adrien

[budg4]

ok, i have capturate, where i send you the files, it's confidential.

[adrien]

HI

email them to support@wingate.com

Regards

Adrien