wingate licences and disaster recovery

[bertc]

Hello,

A customer of us uses wingate as internet proxy. This software is licenced, and in use on the main site. For disaster recovery, there is a standby (offline) site with the same server environment. In case of a disaster, is there a quick way to transfer the wingate licence from the main site to the standby site?

The qbik support site has an article about transferring the licence, but therefore, you need to deactivate the licence on the main site (which is impossible in case of a disaster). Is there also a way without the deactivation step?

On the forum, a qbik admin mentions that the licence can also be deactivated by contacting qbik (article here - second post). Does someone has some extra information about this procedure? What time does it take to deactivate the licence?

Thanks in advance,

Bert C.

[jamesc]

On the forum, a qbik admin mentions that the licence can also be deactivated by contacting qbik (article here - second post). Does someone has some extra information about this procedure? What time does it take to deactivate the licence?

If your main server crashes, then you can activate a trial license on the backup server; that will only last for thirty days and cannot be deactivated; after that the trial cannot be used again.

If your client wants real-time redundancy for their main installation without contacting anyone then they should consider purchasing another license for the backup server. Otherwise they will need to contact their reseller to manually deactivate the license or send a request into WinGate.com. Once that is done you can activate the real license on the backup server.

The time it takes to deactivate the license is dependent on who you bought it off or when the WinGate.com's team is at work. WinGate.com’s hours are approximately 6am – 10pm Mon – Fri, 6am – 2:30pm Sat, and at non consistent times outside those hours.

[bertc]

Hello,

Thanks for the answer. This is the solution we need. The deactivation delay is something the client can perfectly live with.

Is there any way we can simulate the DR procedure in a test environment? Our normal test procedure is as follows:
- shutdown the standby server, ghost it to an image and reboot the server.
- deactivate the main server switch port
- perform the DR procedure
For wingate, this includes the activation of a trail licence on the standby server
- if the DR test is complete, we shut down the standby server and reactivate the main server
- to restore the standby server situation, the image is reghosted to the standby server.

Is this something that will work with the wingate licence activation? In other words: is the activation of a trail licence only client related, or are there records saved on qbik's licence server? Can we reuse the trail licence after the server is reghosted?

Thanks in advance,

Bert C.