WG Engine Shut down

[ChrisH]

I have had a problem the last couple of months where clients have reported no internet connection. After investigating, in most cases it was because the WG engine has shut down on its' own - seemingly at random - when users browsing. It has been sporadic and a few calls and I can get things up and running again. However, it has happened more frequently of late on my own system. I can't find any log files to indicate what has happened either in WIndows or WG log files.

Here is a page that seems to cause this issue for me. I was hoping someone else could try loading it and see if anything happens. For me, this page terminates WG engine every time.

http://www6.autonet.ca/Maintenance/Reca ... 94894.html

Thanks.

[jamesc]

Hi Chris,

I can replicate that with the following procedure:

- Install 6.2.1
- Within the History tab, right click and select properties.
- In the Database Filter settings, select Simple Filter --> Description --> Contains --> SMTP
- Open this link on a LAN Client set to use the WWW Proxy:
http://www6.autonet.ca/Maintenance/Reca ... 94894.html
- Crash

Work around:
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Qbik Software\WinGate\Logging and add in the escape characters for the double quotes e.g. \"SMTP\" within the LogFilter

Let the forum know how you get on.


Acknowledgement: My colleague Logan discovered this a few days ago when investigating a similar issue for a Japanese client.
Extra Info: This has also been tested with WG 2007 and does not cause the crash; i.e. no registry intervention needed.

[labull]

Ooooooo.....he said WG 2007

Be still my heart. :)

[ChrisH]

Be still my heart. :)

But I have no hair left either! - at least on my head! The mere mention of WG 2007- palpitations even:) There may be some with salivations even- drip - oops!

I can replicate that with the following procedure:

Crap. You guys are good. Somehow, and I don't know when, (good memory, just short) I had put a filter on the History Tab of GateKeeper and as soon as I removed it, voila, to pardon my French, everything is OK. I didn't do any registry adjustments. Good to know, I am not the only one - sometimes I wonder!

[jamesc]

Be still my heart. :)

The mere mention of WG 2007- palpitations even

The force is strrrrrrrrroooooooooonnnnnnnnnnnngggggggggggg in these ones.

Acknowledgement: My colleague Logan discovered this a few days ago when investigating a similar issue for a Japanese client.

Good to know, I am not the only one

For new bugs found from June 2007, the current standings are:
Japan 1 - Canada 0 :)

[labull]

Now they're taunting and teasing us.

It just ain't right to toy with a man's heart like that! Have they no shame?

[jamesc]

Jedi's wouldn't make comments like that labull - or is it DARTH BULL!

[labull]

Is this where I say "Jamesc...I am your father"

[Nev]

Is this where I say "Jamesc...I am your father"

labull hovering precariously on 'Wingate Guru' :-))

BTW: Page doesn't crash my old 6.2.1.

[labull]

How about now?

[genie]

Use the Force, Luke... erm... Larry... Use the Force!

[ChrisH]

BTW: Page doesn't crash my old 6.2.1.

Nev, is that with or without a GateKeeper DB filter in place?

[Nev]

BTW: Page doesn't crash my old 6.2.1.

Nev, is that with or without a GateKeeper DB filter in place?

Hi Chris,

No DB Filter.

Win2k3 / Wireless broadband.