Wingate and Lotus Notes Client

[vandark]

I am new to WinGate so pardon me if my question will sound silly to all some gurus out there.

This is the scenario, Since I am the de facto Lotus Notes/Domino guy in our company, I was tasked to solve one lotus notes related problem.

We have a site office that is, all users are using lotus notes client to connect to our main office domino servers via Internet through their local WinGate proxy Server. The problem is they can connect to the Internet, browse, you chat tools without having no problems at all, but 90% of the time they are having problem connecting to our domino servers? I know that the settings in the notes clients are correct because 10% of the time they can connect, download and read their e-mails but most of the time it seems that they can not find the server path. I noticed once these errors start popping out, I will re-start the TCP Mapping Service, they can connect again but after a while will loose connection to the servers.

Can anyone point me to any promising direction related to this problem?

-TIA-

[Nev]

I am new to WinGate so pardon me if my question will sound silly to all some gurus out there.

This is the scenario, Since I am the de facto Lotus Notes/Domino guy in our company, I was tasked to solve one lotus notes related problem.

We have a site office that is, all users are using lotus notes client to connect to our main office domino servers via Internet through their local WinGate proxy Server. The problem is they can connect to the Internet, browse, you chat tools without having no problems at all, but 90% of the time they are having problem connecting to our domino servers? I know that the settings in the notes clients are correct because 10% of the time they can connect, download and read their e-mails but most of the time it seems that they can not find the server path. I noticed once these errors start popping out, I will re-start the TCP Mapping Service, they can connect again but after a while will loose connection to the servers.

Can anyone point me to any promising direction related to this problem?

-TIA-

Hi,

Is the timeout in the sessions tab for this mapping ticked, does it improve if unchecked?

Also it will help to run logging for this service and report back, someone will take it further.

Nev.

[vandark]

I already tried ticking on and ticking off the session timeout but the problem did not improved.

The only useful information I can give you is that there are lots of error messages on the "System Messages" tab, in the form of

Authentication failed - user Guest on xxx.xxx.xxx.xxx requested TCPMapping.

On the log files of the TCP Mapping Service, there is no log entry being added.

I really don't know what to do now?

-TIA-

[Nev]

I already tried ticking on and ticking off the session timeout but the problem did not improved.

The only useful information I can give you is that there are lots of error messages on the "System Messages" tab, in the form of

Authentication failed - user Guest on xxx.xxx.xxx.xxx requested TCPMapping.

On the log files of the TCP Mapping Service, there is no log entry being added.

I really don't know what to do now?

-TIA-

Ok, the Auth issue must be addressed!

Add the user[s] to the server database, decide which one to use [WG or NT's] and set the recognition level required for the mapping in it's policy area should help.

For logging, it is possible to enable a range of options from Auth failures, connections and debug, most useful in locating and fixing errors.

Nev.

[vandark]

Users :

I have two users, Administrator and Guest.

1. For Administrator:

[User Info] tab

Account Enabled

[Groups] tab

Member of Users and Administrators Groups


[Auditing] tab

Do not audit user

2. For Guest:

[User Info] tab

Account Enabled

[Groups] tab

Member of Users Group

[Auditing] tab

All checkboxes are ticked ON

User Database Options:

For user and group management I selected Wingate User Database
For user authentication I selected Wingate User Accounts

Assumed Users:

[By Name] tab

I did not input anything

[By IP Address] tab

I inputted all client computer's IP address and assumed it as guest.

System Policies:

"Users can access services" is granted to "Everyone" with "Restricted by Security Level" rights.

--------------

Then I created a TCP Mapping Service called "Lotus Notes"

[General] tab

Service Name: Lotus Notes
Service Description: TCP Mapping Service
Service Startup: "Service will start automatically"
Service Port: 1352
No default mapping:

[Bindings] tab

"Specify interfaces connections will be accepted on" is selected

Bound Status
127.0.0.1 Started
Internal IP address Started

Available Status
External IP Address Started

[Interfaces] tab

"Connections to be made out on the following interfaces only" is selected
External IP address is selected

[Mappings] tab

Link to xxx.xxx.xxx.xx1:1352 no dependencies
Link to xxx.xxx.xxx.xx2:1352 no dependencies

where, xxx.xxx.xxx.xx1 and xxx.xxx.xxx.xx2 are the ip addresses of the remote Lotus Domino servers.

[Sessions] tab

Session timeout is ticked OFF

[Policies] tab

Right : Users can access this service
Is granted to: Everyone Restricted by Security Level
Default Rights (System Policies): maybe used instead

[Encryption] tab

No setting

[Connection] tab

Directly

[Logging] tab

All checkboxes are ticked ON

---------------

Is there anything wrong with my settings?

I checked the Log files for the Lotus Notes service but it only contains logs for the start and stop of service and setting changes.