Missing graphics with WebEx

[munrobasher]

WinGate works flawlessly 24/7 for us except with WebEx but then again, our experiences with WebEx over the years we've used it have sometimes been bumpy!

It's not a critical problem but it's annoying and reduces people's confidence in using web conferencing.

What happens is that there are dropped graphics from the admin/set-up screens. Fortunately, the web conferencing session works fine. Sometimes it's a lot worse than the example shown. It's most likely a proxy server/WebEx problem as if we go direct to the internet, it works fine.

Any suggestions as to why this is happening? I've emailed WebEx technical support but don't hold out much hope in that avenue :-)

http://www.mailbigfile.com/952feedae587cdd005ec8a9844bfd051/listFiles.php?repro_id=683

Thanks, Rob.

PS. That download link will only be live for 14 days

[adrien]

Hi

Are you using NTLM auth in the WWW proxy?

I've seen those symptoms before, we'll see if we can repro it for this site.

Cheers

Adrien

[munrobasher]

Hi

Are you using NTLM auth in the WWW proxy?

I've seen those symptoms before, we'll see if we can repro it for this site.

Cheers

Adrien

Nope, we don't use authentication at all - everyone uses guest access.

Cheers, Rob.

[adrien]

Are the browsers set to use HTTP/1.1 through proxies (in the advanced config)?

It could be an issue with persistent connections, which are enabled if using HTTP/1.1 but aren't normally used (I don't think) for HTTP/1.0

Regards

Adrien

[munrobasher]

Are the browsers set to use HTTP/1.1 through proxies (in the advanced config)?

It could be an issue with persistent connections, which are enabled if using HTTP/1.1 but aren't normally used (I don't think) for HTTP/1.0

Regards

Adrien

No it wasn't - turning that on...

Cheers, Rob.