Multiple Hour Email receipt delay on some mailboxes

[KemoSabi]

Hi,

I am having an issue, where certain email boxes are taking hours to receive emails. The emails are waiting on the ISP Server. But for some reason the Wingate server isnt downloading said server. I have looked at all the mail setting and simply cant find it. Am I just missing something simplistic here?

I have set the receiving time of all the mailboxes to every minute out of frustration.

This is the last portion of an email header, of one specific Email that took 3 hours to get delivered to the mail box. This was with "Run all POP3 collection now" being spammed on the mail server, as well as the "client" machine "Send/Receiving" non stop.

X-Antivirus: AVG for E-mail
Received: From ******************[***.***.***.***] by WinGate (POP3 Collection 6.6.4 (Build 1338)) on 0.0.0.0 with POP3 id <*********************>;
Mon, 6 Jun 2011 15:31:49 +0200
Received: (qmail 31200 invoked from network); 6 Jun 2011 12:14:57 +0200
Received: from unknown (HELO fw23a.wadns.net) (196.220.39.42)
by control7.wadns.net with SMTP; 6 Jun 2011 12:14:57 +0200
Received: from localhost (unknown [127.0.0.1])
by fw23a.wadns.net (Postfix) with ESMTP id 6DC7B13C2263
for <********************>; Mon, 6 Jun 2011 10:15:03 +0000 (UTC)
X-Virus-Scanned: amavisd-new at fw23a.wadns.net

Any help would be appreciated , as I am getting desperate.

Regards,

[labull]

Until the really smart folks get back to you, could you turn on debug logging for the POP3 collector (sorry, don't remember where it is) and that way you can get more information about what's happening in the background?

[adrien]

Hi

debug logging for POP3 collection for WinGate 6 uses the log settings for the SMTP server, so you turn it on there.

the POP3 collection jobs show up in the system internal activity panel on the activity tab in GateKeeper. Are they showing up there? We've had no reports of issues with scheduling these things.

The most likely issue is that there may be a heap of mail left in the mailbox, which the POP3 client has to skip past to get to the new stuff. On a relatively-poorly-connected server without UIDL support it can take a while to skip each message. This should be apparent from the debug logs if this is the case.

Regards

Adrien

[KemoSabi]

Hi,

Ok I have checked this specific mailbox, and you are correct. There are 400 emails lying in his mailbox which has not been deleted. I have now physically deleted them, and will await to see how fast...or slow the emails come through. If this solved it. Thanks in advance.

Regards,

[KemoSabi]

Ok I still have issues with some of the mail accounts.

Emails can take up to 60 minutes to get downloaded from the webmail boxes. I can see them lying in the webmail box if I log in with a Webmail client. But Wingate is simply not downloading them. It shows that its looking for mail. But its almost as if it just overlooks the mail in the mailbox.

If I do a "Collect POP3 Mail now" then I can see the processes running through the "System Internal Activity" Window. But horribly fast and then its gone. If a mail gets downloaded it does however show in the window.

I assume the log file is located under the SMTP folder in Logs?
If it is, this message is all over the show. Thousands of lines of this message, (so much so, that the log file is 40MB large) along with the emails downloaded scattered thinly in between.

06/06/11 13:54:01 Error: Failed to move message file 0000009646 to post-in error 2, will retry
06/06/11 13:54:01 Error: Failed to move message file 0000013224 to post-in error 2, will retry
06/06/11 13:54:01 Error: Failed to move message file 0000014259 to post-in error 2, will retry
06/06/11 13:54:01 Error: Failed to move message file 0000015683 to post-in error 2, will retry
06/06/11 13:54:01 Error: Failed to move message file 0000016315 to post-in error 2, will retry

Any idea?

[adrien]

Hi

logs for pop3 collection live in the WinGate\Logs\Pop3 collection folder.

The entries in your SMTP log show some issues with some orphaned .rcp files in your WinGate\Mail\Spool\incoming folder. Given the difference in IDs, some of these are probably quite old.

Which version of WinGate is this? We had some issues in earlier versions with rcp and msg files becoming separated which would lead to this sort of problem. You'll need to either delete the rcp files which don't have matching msg files, or try to find where the msg files may have been put (possibly postin, or dead). That should at least stop your logs filling up.

But you'll need to look in the pop3 collection logs to see what the hold-up is retrieving mail. Normally logging into a POP3 server, looking for new mail can be a very quick operation, so if there's no new mail and it flashes past in the activity window, that's expected. It should show downloading each message.

You should be able to see the progress of messages as they are retrieved and delivered. When retrieved by POP3 collection, the message is put into the Incoming folder and when it's all there (all downloaded) a rcp file is created with message routing information in it. Once this is created, a scanning thread will pick it up, scan the message for viruses (if you have Kaspersky AV for WinGate installed) and place it into the postin folder with the rcp. In there, another thread processes the rcp file for different destination domains (since the message can be intended for many recipients at many domains) and creates folders in the WinGate\Mail\Spool\domains folder for each destination domain, and an rcp file in there for each destination domain, and the msg file is moved to WinGate\Mail\Spool\Holding.

If the message is destined for a local mailbox (e.g. one hosted in WinGate itself), then the name of the domain is $local, so there will be a folder WinGate\Mail\Spool\Domains\$local

Normally local delivery to a local POP3 folder is just a file copy, so extremely quick. For IMAP there's a bit more work, since the mail needs to be processed to remove RFC822 escaping.

Delivery is scheduled depending on your deliver settings, such as

[x] Attempt immediate delivery
Process mail every [ ] seconds

These are another potential source of delay (e.g. if you only process mail at large intervals). Unlikely but possible.

Adrien

[KemoSabi]

Hi Adrien,

Thank you for the Explanation, that gives me some sight into the way things work.

I am running Wingate 6.6.4 (Enterprise Edition).

Here is a portion of the Pop3 Logs from yesterday:

06/07/11 12:42:08 127.0.0.2 <system> 0000030738 Traffic 72 294 0 0 1s
06/07/11 12:42:10 127.0.0.2 <system> 0000030746 Requested: POP3 Collection: retrieved 1 new messages for rina@****.co.za@pop.****.co.za
06/07/11 12:42:10 127.0.0.2 <system> 0000030746 Traffic 78 201570 0 0 3s
06/07/11 12:42:15 127.0.0.2 <system> 0000030759 Traffic 0 0 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030755 Traffic 0 64 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030756 Traffic 0 64 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030758 Traffic 0 64 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030757 Traffic 0 64 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030760 Traffic 0 64 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030761 Traffic 0 64 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030753 Traffic 59 239 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030754 Traffic 55 239 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030752 Traffic 61 279 0 0 0s
06/07/11 12:42:15 127.0.0.2 <system> 0000030751 Requested: POP3 Collection: no new messages for admin@****.co.za@pop.****.co.za
06/07/11 12:42:15 127.0.0.2 <system> 0000030751 Traffic 72 294 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030799 Traffic 0 0 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030798 Traffic 0 0 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030800 Traffic 0 0 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030796 Traffic 0 64 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030801 Traffic 0 0 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030802 Traffic 0 0 0 0 0s
06/07/11 12:43:15 127.0.0.2 <system> 0000030803 Traffic 0 64 0 0 0s
06/07/11 12:43:16 127.0.0.2 <system> 0000030795 Traffic 55 239 0 0 1s
06/07/11 12:43:16 127.0.0.2 <system> 0000030794 Traffic 61 279 0 0 1s
06/07/11 12:43:16 127.0.0.2 <system> 0000030797 Traffic 57 239 0 0 1s
06/07/11 12:43:16 127.0.0.2 <system> 0000030793 Requested: POP3 Collection: no new messages for admin@****.co.za@pop.****.co.za
06/07/11 12:43:16 127.0.0.2 <system> 0000030793 Traffic 72 294 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK Hello there. <13286*******@localhost.localdomain>
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: +OK Hello there. <13287*******@localhost.localdomain>
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: +OK Hello there. <13288*******@localhost.localdomain>
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:43:41 127.0.0.2 <system> 0000030823 Traffic 0 0 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030823 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: +OK Hello there. <13289*******@localhost.localdomain>
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:43:41 127.0.0.2 <system> 0000030818 Debug: admin@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:43:41 127.0.0.2 <system> 0000030827 Traffic 0 0 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030827 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030818 Traffic 0 64 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030818 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030828 Traffic 0 0 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030828 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030824 Debug: johan@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:43:41 127.0.0.2 <system> 0000030824 Traffic 0 64 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030824 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030825 Debug: leon@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:43:41 127.0.0.2 <system> 0000030825 Traffic 0 64 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030825 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030826 Debug: rina@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:43:41 127.0.0.2 <system> 0000030826 Traffic 0 64 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030826 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK Here's what I can do:
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: STLS
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: TOP
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: USER
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: LOGIN-DELAY 10
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: PIPELINING
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: UIDL
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: IMPLEMENTATION Courier Mail Server
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: .
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za C=>: USER gideon@****.co.za
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: +OK Here's what I can do:
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: STLS
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: TOP
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: USER
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: LOGIN-DELAY 10
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: PIPELINING
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: UIDL
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: IMPLEMENTATION Courier Mail Server
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: .
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za C=>: USER christel@****.co.za
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: +OK Here's what I can do:
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: STLS
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: TOP
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: USER
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: LOGIN-DELAY 10
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: PIPELINING
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: UIDL
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: IMPLEMENTATION Courier Mail Server
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: .
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za C=>: USER fax@****.co.za
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: +OK Here's what I can do:
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: STLS
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: TOP
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: USER
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: LOGIN-DELAY 10
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: PIPELINING
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: UIDL
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: IMPLEMENTATION Courier Mail Server
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: .
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za C=>: USER claudio@****.co.za
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK Password required.
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za C=>: PASS ********
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: +OK Password required.
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za C=>: PASS ********
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: +OK Password required.
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za C=>: PASS ********
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: +OK Password required.
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za C=>: PASS ********
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK logged in.
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za C=>: STAT
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: +OK logged in.
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za C=>: STAT
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: +OK logged in.
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za C=>: STAT
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: +OK logged in.
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za C=>: STAT
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK 0 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za C=>: QUIT
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: +OK 0 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za C=>: QUIT
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: +OK 0 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za C=>: QUIT
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: +OK 0 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za C=>: QUIT
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK 0 0
+OK Bye-bye.
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Traffic 57 239 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030822 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Debug: christel@****.co.za@pop.****.co.za <=S: +OK 0 0
+OK Bye-bye.
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Traffic 61 239 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030819 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Debug: fax@****.co.za@pop.****.co.za <=S: +OK 0 0
+OK Bye-bye.
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Traffic 55 239 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030821 Terminated exit code 0
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Debug: claudio@****.co.za@pop.****.co.za <=S: +OK 0 0
+OK Bye-bye.
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Traffic 59 239 0 0 1s
06/07/11 12:43:41 127.0.0.2 <system> 0000030820 Terminated exit code 0
06/07/11 12:44:16 127.0.0.2 <system> 0000030850 Debug: christel@****.co.za@pop.****.co.za <=S: +OK Hello there. <13525.*******@localhost.localdomain>
06/07/11 12:44:16 127.0.0.2 <system> 0000030850 Debug: christel@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:44:16 127.0.0.2 <system> 0000030854 Traffic 0 0 0 0 0s
06/07/11 12:44:16 127.0.0.2 <system> 0000030854 Terminated exit code 0
06/07/11 12:44:16 127.0.0.2 <system> 0000030855 Traffic 0 0 0 0 0s
06/07/11 12:44:16 127.0.0.2 <system> 0000030855 Terminated exit code 0
06/07/11 12:44:16 127.0.0.2 <system> 0000030856 Debug: leon@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:44:16 127.0.0.2 <system> 0000030853 Debug: gideon@****.co.za@pop.****.co.za <=S: +OK Hello there. <13526.*******@localhost.localdomain>
06/07/11 12:44:16 127.0.0.2 <system> 0000030852 Debug: fax@****.co.za@pop.****.co.za <=S: +OK Hello there. <13528.*******@localhost.localdomain>
06/07/11 12:44:16 127.0.0.2 <system> 0000030853 Debug: gideon@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:44:16 127.0.0.2 <system> 0000030852 Debug: fax@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:44:16 127.0.0.2 <system> 0000030856 Traffic 0 64 0 0 0s
06/07/11 12:44:16 127.0.0.2 <system> 0000030856 Terminated exit code 0
06/07/11 12:44:16 127.0.0.2 <system> 0000030851 Debug: claudio@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:44:16 127.0.0.2 <system> 0000030851 Traffic 0 64 0 0 0s
06/07/11 12:44:16 127.0.0.2 <system> 0000030851 Terminated exit code 0
06/07/11 12:44:16 127.0.0.2 <system> 0000030849 Debug: admin@****.co.za@pop.****.co.za <=S: +OK AVG POP3 Proxy Server <13527.*******@localhost.localdomain> 9.0.845/9.0.901 [271.1.1/3683]
06/07/11 12:44:16 127.0.0.2 <system> 0000030849 Debug: admin@****.co.za@pop.****.co.za C=>: CAPA
06/07/11 12:44:16 127.0.0.2 <system> 0000030859 Debug: vincent@****.co.za@pop.****.co.za <=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!
06/07/11 12:44:16 127.0.0.2 <system> 0000030859 Traffic 0 64 0 0 0s
06/07/11

[adrien]

Hi

all those lines in there like

<=S: -ERR AVG POP3 Proxy Server: Cannot connect to the mail server!

is an error coming back from the POP3 server that WinGate is connecting to. It basically implies the server isn't actually a server, but an AVG front-end which connects back to some real server behind it, and probably scans for viruses. Since it can't connect to the server behind it, it's reporting an error back to WinGate.

So looks like the administrators of that server need to know about it. It looks like the problem is either at their end, or in the configuration of the mail retrieval (username which seems to specify a server as well).

Adrien

[KemoSabi]

Hi Adrien,

I had a look at that AVG error as well when I found it. I can get that AVG error to dissapear when I disable the "Email Checking" in AVG itself, which is running on the server.

After disabling that in the AVG Client. Here is an updated Log for today : (it doesnt show that error anymore)

06/08/11 13:34:52 127.0.0.2 <system> 0000054979 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: +OK Hello there. <27839.1307532884@localhost.localdomain>
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:34:52 127.0.0.2 <system> 0000054980 Traffic 0 0 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054980 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054981 Traffic 0 0 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054981 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054982 Traffic 0 0 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054982 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054983 Traffic 0 0 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054983 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054984 Traffic 0 0 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054984 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054985 Traffic 0 0 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054985 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: .
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za C=>: USER admin@******.co.za
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: .
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za C=>: USER christel@******.co.za
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: .
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za C=>: USER claudio@******.co.za
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: .
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za C=>: USER fax@******.co.za
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 2 723367
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za C=>: UIDL 1
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 1 UID243-1254119110
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za C=>: UIDL 2
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Debug: fax@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Traffic 55 239 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054978 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Debug: christel@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Traffic 61 239 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054976 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Traffic 59 239 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054977 Terminated exit code 0
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 2 UID244-1254119110
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Requested: POP3 Collection: no new messages for admin@******.co.za@pop.******.co.za
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Bye-bye.
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Traffic 72 294 0 0 0s
06/08/11 13:34:52 127.0.0.2 <system> 0000054975 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Hello there. <27925.1307532897@localhost.localdomain>
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Hello there. <27926.1307532897@localhost.localdomain>
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Hello there. <27927.1307532897@localhost.localdomain>
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: +OK Hello there. <27928.1307532897@localhost.localdomain>
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:05 127.0.0.2 <system> 0000054991 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054991 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054990 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054990 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054993 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054993 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054995 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054995 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054994 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054994 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054992 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054992 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054996 Traffic 0 0 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054996 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: USER admin@******.co.za
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za C=>: USER christel@******.co.za
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za C=>: USER claudio@******.co.za
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za C=>: USER fax@******.co.za
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 2 723367
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: UIDL 1
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 1 UID243-1254119110
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: UIDL 2
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Debug: christel@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Traffic 61 239 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054987 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Traffic 59 239 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054988 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Debug: fax@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Traffic 55 239 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054989 Terminated exit code 0
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 2 UID244-1254119110
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Requested: POP3 Collection: no new messages for admin@******.co.za@pop.******.co.za
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Bye-bye.
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Traffic 72 294 0 0 0s
06/08/11 13:35:05 127.0.0.2 <system> 0000054986 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Hello there. <28121.1307532916@localhost.localdomain>
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Hello there. <28122.1307532916@localhost.localdomain>
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Hello there. <28123.1307532916@localhost.localdomain>
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: +OK Hello there. <28124.1307532916@localhost.localdomain>
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za C=>: CAPA
06/08/11 13:35:24 127.0.0.2 <system> 0000055000 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055000 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055002 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055002 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055003 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055003 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055004 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055004 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055005 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055005 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055006 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055006 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055007 Traffic 0 0 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055007 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za C=>: USER claudio@******.co.za
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: USER admin@******.co.za
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za C=>: USER christel@******.co.za
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: +OK Here's what I can do:
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: STLS
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: TOP
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: USER
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: LOGIN-DELAY 10
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: PIPELINING
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: UIDL
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: IMPLEMENTATION Courier Mail Server
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: .
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za C=>: USER gideon@******.co.za
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: +OK Password required.
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za C=>: PASS ********
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: +OK logged in.
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za C=>: STAT
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 2 723367
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: UIDL 1
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: +OK 0 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Debug: claudio@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Traffic 59 239 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000054999 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 1 UID243-1254119110
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: UIDL 2
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Debug: gideon@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Traffic 57 239 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000055001 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Debug: christel@******.co.za@pop.******.co.za <=S: +OK 0 0
+OK Bye-bye.
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Traffic 61 239 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000054998 Terminated exit code 0
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK 2 UID244-1254119110
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Requested: POP3 Collection: no new messages for admin@******.co.za@pop.******.co.za
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za C=>: QUIT
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Debug: admin@******.co.za@pop.******.co.za <=S: +OK Bye-bye.
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Traffic 72 294 0 0 0s
06/08/11 13:35:24 127.0.0.2 <system> 0000054997 Terminated exit code 0

However I doubt these logs are complete. It only seems to be reflecting 5 or so users over and over again. Neglecting the other 15 users. However the other users do get emails. I just took 1 minutes worth of logs. But that which is reflected above is basically repeated all the way through. I am more than willing to upload the whole thing. Just not sure if you want me too.

I have deleted/recreated the "Vincent" user as well as Email account within wingate and it still simply ignores the emails which are lying in the webmail server. When I change his Client to download directly from the Webmail server it works just fine. For some reason Wingate just ignores his email box. I have triple checked his settings and it lines up with all the other users "User settings" "Mailbox settings" "collection settings" and the works. I simply dont know how to fix this. It also seems like some other users get this issue. But its so irregular, I cant test or determine when it happens.

[KemoSabi]

Have I maybe setup the server incorrectly? Why would I be getting emails then?
And why would some of the users get emails all the time and only some at random times?

[adrien]

ok

so the AVG gateway is on the WinGate computer?

anyway, there are some issues..... all those log lines

Traffic 0 0 0 0 0s

relate to sessions that never managed to connect to anything. I'd expect connection failures to be logged. What os is this, XP? Check system log for warnings from TCP/IP.

the accounts that are being "ignored" are these to the same pop3 server?

Adrien

[adrien]

p.s I can do a remote desktop or teamviewer session if you like. just send details to support@wingate.com

Adrien

[KemoSabi]

It's a Win7 Machine thats acting as our Mailserver.

The accounts which are being ignored are the Same pop3 server.

The system log in Wingate simply shows the authentication issues to banned websites.
If it was the servers TCP/IP which keeps dropping, why would it only affect specific mailboxes and always the same ones?

We can gladly setup a remote connection through Teamviewer if you have some time.

Regards,

[adrien]

happy to do teamviewer - could be quicker. I'm on line for a couple hours more, so can do right now if you like.

[KemoSabi]

Ok I send the information to your support@wingate.com email addy.

Thanks.