hang

[sergio.peppi]

This feb i got 2 licence of wingate 7 and i was using it smoothly until 2 weeks ago.
I dont know why but my wingate hangs out and clients cant go internetryt until i restart server.
Pls note it when i try to restart wingate 7 it really tooks long and nothing happend.

How can i find out reason?

Windows 2003 server with deepfreeze
pls note it, nothing installed or touch the server since feb, still same installation, thats why i installed deepfreze.

[adrien]

HI

did the problem occur just after you installed Deep Freeze?

Even though you don't change any config, WinGate still writes to files and DB files. I'm wondering if restoring the server each day is corrupting the timeline database. You could try disabling timeline.

Regards

Adrien

[sergio.peppi]

* problem is just started last week, no relation with deep freeze surely,i installed deep freeze same day with wingate.
* nothing installed or no configuration changed since first day.
* this problem occured last week 3times and today 2 times.
* when there is a problem i checked cpu and memory usage, there was nothing different
* cpu is i7 with 8gb memory, 42 agents are passing internet with ths server.
* i cant restart wingate if there is a problem, it takes long and nothing happenining, thats why i restart server the became ok. Restarting server is sooution but its really annoying the customers, (calls are down around minute)

Is there a any logging feature to find out reason
Thanks

[sergio.peppi]

I forgot to add timeline feature is disabled. I just use block website with dhcp function,

Thanks

[sergio.peppi]

Any feedback? Cause Today happend again.
Thanks

[adrien]

Hi

can I take a look remotely at that server?

We normally recommend Teamviewer for this. If so, send details into our support desk and we can organize a time.

Regards

Adrien de Croy

[sergio+peppi]

Qbik Support support@wingate.com
Oct 10 (6 days ago)

Ticket ID: XJQ-498198
Subject: hang
Department: General Support: Medium
Status: Open

I am waiting for someone to connect and give me solution. almost 6 days passed,

thanks

[adrien]

Hi

sorry it took so long to reply. I'm looking in your system.

There are a couple of anomalies.

* WinGate is version 7.2.0, which has a known stability issue relating to the DNS client (fixed in 7.2.3). I would highly recommend updating to 7.2.7
* Logical Disk Manager service is disabled, which prevents Disk Manager from running.

Regards

Adrien

[adrien]

also there are entries in your system log about the Virtual Disk Service failing to launch a provider.

Regards

Adrien

[adrien]

Just for everyone else's information.

This issue was resolved by updating to 7.2.7, it was relating to the DNS issue fixed in 7.2.3.

Regards

Adrien de Croy