WGIC doesnt ask for password

[pgr]

One of the users in my network is having trouble connecting to Wingate 6. His system is Windows XP SP2. I checked his IP configuration and its ok. He can ping the Wingate server with no problems. I checked his WGIC config and its seems fine; his internet connection settings in IE are also ok (direct connection is selected).

The issue is that the WGIC login window doesnt pop up when he launches IE or Firefox. I go check in Gatekeeper and I don't see any connection from his PC.

I tried several things on his PC, like killing processes until I can get the login window to show. When it does, and he logs in, Internet access is fine.

Sometimes the process that had to be killed was explorer.exe, but other times not even this worked.

How can I get this to work (without having to kill processes)?

Thanks

[genie]

Try re-installing WGIC - it might help fixing LSP bindings.

[pgr]

Try re-installing WGIC - it might help fixing LSP bindings.

Sorry, he already tried that - about three times. What else?

[genie]

Ok - you said that when you started killing running programs WGIC at some stage comes alive and establish connection to Wingate - is that right?

[pgr]

Ok - you said that when you started killing running programs WGIC at some stage comes alive and establish connection to Wingate - is that right?

Right... sometimes it works after I kill explorer.exe, other times alg.exe, other times none of these works.

Isn't there a way to diagnose exactly which process is blocking Wingate? And isn't there a way to _keep_ processes from blocking Wingate?

[genie]

In many cases ALG is a culprit - it intercepts traffic and pumps it through its own sockets. Does it makes any difference whether IExplorer or FF are set for Local Mode or Mixed mode in WGIC control?