IE Problems

Nov 03 05 3:16 pm

Hi , I'm having are problems when users sometimes use IE go to web page it's always show the blank page when after clicking the button .Then refresh few second after return normal.Many user reports have got same problems . I have disabled DNS cache is same.What should I do to next step ? Does anyone know please tell me .Thanks a lot !

Nov 03 05 4:00 pm

I'm having are problems when users sometimes use IE go to web page it's always show the blank page when after clicking the button

What button? The Go button in IE?

I have disabled DNS cache is same

Do you mean the Web Cache? Did you purge it?

1. What version of WinGate are you using?
2. What connection method do the clients use? NAT / Proxy / WinGate Internet Client (WGIC) / Intercepts.
3. If you are using the WWW Proxy / Intercepts, then please turn on debug logging for the WWW Proxy Service; does that indicate where the issue may be?
4. How often does this happen?
5. What is the speed of your internet connection?
6. What CPU / RAM is on the WinGate server?
7. How many users?

Nov 03 05 4:22 pm

Reply :
Quote:
I'm having are problems when users sometimes use IE go to web page it's always show the blank page when after clicking the button

What button? The Go button in IE? - Yes it is

Quote:
I have disabled DNS cache is same

Do you mean the Web Cache? Did you purge it? - Yes , caching options disabled .Not cache anything.

1. I am using Wingate 6.03 (Build 1005 )
2. Clients are using www proxy to access internet
3. I have turn on debug logging in www proxy services.Is this method can reslove this problems ?
4. It's always happen during in working hour
5. Our company is using ADSL 6M speed to share HK and PRC internet connection
6. I have installed W2k Adv Svr to Dell PC as 512MB Ram & PIII CPU 866HZ
7. Normally around 40-50 user at the same time to make connection go internet .

Thanks !

Nov 03 05 4:49 pm

Hi Johnny,

Thanks for the details. I had a colleague read this post for a second opinion, and this issue your clients are having are not obvious.

We have some questions / suggestions:

1. When the blank page appears, can you view the Source? IE --> View menu --> Source
2. Can you send us the debug logs, and try to indicate where in the log, the blank page is returned. Please send it into sales@wingate.com and reference this forum post.
3. What type of WinGate license do you have; how many users?
4. We would recommend upgrading to our latest release, 6.1, and see if the issues still occurs. It can be downloaded from here: http://downloads.qbik.com/qbiknz2/downl ... 68-USE.EXE

3. I have turn on debug logging in www proxy services.Is this method can reslove this problems ?

I asked you to do that, so we can get detailed information about the request going through the proxy.

Please let us know how you get on.