Wingate Service hangs

Apr 27 06 8:56 pm

Hello,

we got a problem with the wingate engine: Wingate "stops working" several times a day, it seems, that the engine "hangs":
-Wingate is not responding any more
-We can't connect via Gatekeeper
-We need to kill and restart Wingate engine

Our Installation:
-Windows 200 server
-Wingate 6.1.1
-Puresight Addin
-250 licensens

I noticed a memory leak problem with wingate 6.1.1 in this forum, but this is not the problem, wingate.exe uses only about 20 MB in that cases.

LockAnalyserDumpFileEng.txt is getting quite big (about 2MB, we delete that file manually)

Extract from LockAnalyserDumpFileEng.txt:

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Locking Dump File opened: 04/26/06 10:45:26
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LOCK OBJECT AGE WARNING in Thread WinGate Engine Main Thread [2236] releasing object Socket Manager Lock [2100] age 4453 d:\@wgdev.610\common\X1Socket.cpp(2096)
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Locking Dump File opened: 04/26/06 10:45:28
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LOCK OBJECT AGE WARNING in Thread Log Manager [1724] releasing object Log Manager Message Queue [712] age 1984 d:\@wgdev.610\common\CMessageQueue.cpp(130)
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Locking Dump File opened: 04/26/06 10:45:31
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LOCK OBJECT AGE WARNING in Thread CSession [308] releasing object User Database [728] age 2797 d:\@wgdev.610\common\CSession.cpp(1102)
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Locking Dump File opened: 04/26/06 10:45:34
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LOCK OBJECT AGE WARNING in Thread WinGate Engine Main Thread [2236] releasing object Socket Manager Lock [2100] age 2407 d:\@wgdev.610\common\X1Socket.cpp(619)
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Locking Dump File opened: 04/26/06 10:45:36
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LOCK OBJECT AGE WARNING in Thread CSession [2776] releasing object Recipients [2308] age 33266 d:\@wgdev.610\common\CRight.cpp(102)
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Locking Dump File opened: 04/26/06 10:45:39
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LOCK OBJECT AGE WARNING in Thread CSession [2704] releasing object Recipients [4656] age 3047 d:\@wgdev.610\common\CRight.cpp(290)
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Locking Dump File opened: 04/26/06 10:45:41
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LOCK OBJECT AGE WARNING in Thread Log Manager [1724] releasing object History Database Log file map [676] age 2297 d:\@wgdev.610\common\HistoryDatabase.cpp(1026)
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Locking Dump File opened: 04/26/06 10:45:43
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LOCK OBJECT AGE WARNING in Thread CSession [2776] releasing object Service Manager [1264] age 41000 d:\@wgdev.610\common\CSession.cpp(239)
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Locking Dump File opened: 04/26/06 10:45:45
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LOCK OBJECT AGE WARNING in Thread Global Timer Thread [1220] releasing object Timer Notifications [716] age 1969 d:\@wgdev.610\common\TimerManager.cpp(181)
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Locking Dump File opened: 04/26/06 10:45:47
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LOCK OBJECT AGE WARNING in Thread WinGate Engine Main Thread [2236] releasing object Socket Manager Lock [2100] age 3485 d:\@wgdev.610\common\X1Socket.cpp(2096)
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Locking Dump File opened: 04/26/06 10:45:49
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LOCK OBJECT AGE WARNING in Thread CSession [1552] releasing object Recipients [2340] age 3719 d:\@wgdev.610\common\CRight.cpp(428)
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Locking Dump File opened: 04/26/06 10:45:51
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LOCK OBJECT AGE WARNING in Thread CSession [2752] releasing object User Database [728] age 12062 d:\@wgdev.610\common\CGroupMemberDatabase.cpp(403)
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Locking Dump File opened: 04/26/06 10:45:53
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LOCK OBJECT AGE WARNING in Thread DNS Resolver [2548] releasing object FastIntraProcessLock [136] age 2063
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Locking Dump File opened: 04/26/06 10:45:55
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LOCK OBJECT AGE WARNING in Thread Log Manager [1724] releasing object Log Manager Message Queue [712] age 3985 d:\@wgdev.610\common\CMessageQueue.cpp(130)
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Locking Dump File opened: 04/26/06 10:45:57
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LOCK OBJECT AGE WARNING in Thread Global Timer Thread [1220] releasing object Timer Notifications [716] age 6141 d:\@wgdev.610\common\TimerManager.cpp(181)
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Locking Dump File opened: 04/26/06 10:45:59
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LOCK OBJECT AGE WARNING in Thread CSession [1448] releasing object DNS Resolver Message Queue [3144] age 2531 d:\@wgdev.610\common\CMessageQueue.cpp(103)
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Locking Dump File opened: 04/26/06 10:46:01
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LOCK OBJECT AGE WARNING in Thread IP Manager Thread [2172] releasing object IP Manager Interface Table [1792] age 4172 d:\@wgdev.610\common\IPManager.cpp(409)
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Locking Dump File opened: 04/26/06 10:46:04
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LOCK OBJECT AGE WARNING in Thread CSession [1552] releasing object Logged in users [740] age 4953 d:\@wgdev.610\common\CWinGateEngine.cpp(1508)
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Locking Dump File opened: 04/26/06 10:46:07
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LOCK OBJECT AGE WARNING in Thread WinGate Engine Main Thread [2236] releasing object Socket Manager Lock [2100] age 7109 d:\@wgdev.610\common\X1Socket.cpp(2096)
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Locking Dump File opened: 04/26/06 10:46:10
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LOCK OBJECT AGE WARNING in Thread IP Manager Thread [2172] releasing object IP Manager IP Address Table [1796] age 18735 d:\@wgdev.610\common\IPManager.cpp(408)
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I hope you can help us!

Thanks in forward

Apr 27 06 11:57 pm

Hi

What sort of hardware is WinGate running on - those logs look like a highly loaded system...

Adrien

Apr 28 06 12:43 am

Hello,

thanks fpr your answer.

Wingate is running on:

-HP DL320 G2 Server
-Intel Pentium 4 CPU 2.66 Ghz
-1 GB RAM

other Software running on this server:
-MDeamon
-KAV Antivirus (E-Mail Scanning)
-Mcafee Antivirus (Client only)

CPU Usage about 20-30%

Thank you

May 05 06 7:38 pm

Hello,

we would appreciated if you could give us some hints to solve the problem.

We did not monitor any performance problems on this machine. Anyway, can you identify the "bottle neck" from the logs?

Thank you in forward

May 05 06 10:53 pm

linus wrote:Hello,

we would appreciated if you could give us some hints to solve the problem.

We did not monitor any performance problems on this machine. Anyway, can you identify the "bottle neck" from the logs?

Thank you in forward

Hi,

Just a thought, try turning off all unnecessary logging, caching, unused services and perhaps reducing the history size too.

May 05 06 11:07 pm

Hi, Linus

There is nothing in this log that can be identified as a source of the problem. I would say, Nev is right - try turning off non-essential functional bits and see if the performance improves.

May 08 06 8:54 pm

ok, thank you.

Unfortunately we need Logging for WWW and FTP Proxy service.
All other logging functionality is turned off now, but there wasn't much to log anyway...

We'll see...