Wingate not updating

[pgr]

Hi,

I noticed my Wingate hasn't been updating since April., My version is 8.1.0.4655 and I see that 8.2.5.4733 is ready to install, but never actually installs.

When I tell WIngate to perform the updates I briefly see in my Windows Task Manager a process called WinGateUpdates.exe but it seems to be crashing: WerFault launches and Windows gathers a "problem report", with the following content:

Source
WinGateUpdates

Summary
Stopped working

Date
‎13-‎04-‎2014 21:07

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\WinGate\Packages\Update\WinGateUpdates.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: WinGateUpdates.exe
Application Version: 8.0.5.4634
Application Timestamp: 529e9549
Fault Module Name: WinGateUpdates.exe
Fault Module Version: 8.0.5.4634
Fault Module Timestamp: 529e9549
Exception Code: 40000015
Exception Offset: 001161f3
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2070
Additional Information 1: ea17
Additional Information 2: ea17920fbb4e29becce87d93d21a09c9
Additional Information 3: 2985
Additional Information 4: 298515eeea3d2865577730480b83de87

Extra information about the problem
Bucket ID: 4021213562

Is this a known problem? Any fixes or workarounds available?

Thanks in advance
Pedro

[Aaron Koolen-Bourke]

Hi Pedro. Sorry you are having trouble updating.

Is there a minidump (.dmp) file generated that you could send us? If so, could you email it to support@wingate.com or lodge a ticket at the support website - http://support.qbik.com.

Thanks
Aaron

[pgr]

Ok, I sent a few minidumps by mail just now.

For future reference, Windows Error Reporting (WER) minidumps are found here:

C:\Users\YOURUSERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive

Thanks
Pedro

[pgr]

Workaround:

go to directory

C:\Program Files (x86)\WinGate\Update

and you will find there the downloaded executable for installation of new version.

Right-click and "run as administrator" and voilá! Wingate is updated.