Client can't see Wingate server but applications use Wingate

[jsurtees]

My client has 3 Windows XP systems and 1 W98 system. Wingate v6.0.0 running on one of the XP systems which is connected to a router via a 2nd NIC in the system. Norton SystemWorks is on most of the systems - not by my choice!

Yesterday morning, everything was working well then suddenly none of the systems could connect to the Wingate server. They could all access shared folders on the network, Ping saw all the systems so it doesn't appear to have been a network problem. All the systems were rebooted to no effect.

All I can think of is that something updated itself on the Wingate system but cannot think what it might have been.

I added the Wingate system IP address and name to WGIC but on Refresh, it disappeared.

In desperation I uninstalled WGIC and downloaded the latest release of Wingate and ran it on the other systems. I had to tell it to install Client as it didn't detect a server.

Now, the systems are connecting to the Internet, sending & receiving mail via Wingate, but no server appears in WGIC!

Can anyone explain why:

a) the systems suddenly 'lost' the Wingate server?

b) why none of the systems still cannot see the Wingate server yet are using it?

c) what can I do to get them to see the Wingate server?

Thanks

Jackie

[jamesc]

a) the systems suddenly 'lost' the Wingate server?

1. Does the Win98 client loose the server through WGIC too?
2. Do the Windows XP machines have a firewall on them; possibly the Windows firewall
3. Is the GDP service running on the WinGate server?

b) why none of the systems still cannot see the Wingate server yet are using it?

Can you see in the Activity screen of GateKeeper how they are connecting? NAT / WRP ... or just a proxy connection; which will not have a NAT or WRP lablel.

[jsurtees]

a) the systems suddenly 'lost' the Wingate server?

2. Do the Windows XP machines have a firewall on them; possibly the Windows firewall

I just turned off the XP firewall and all appear to be working now.

Thanks