Mail Configuration Question

Sep 21 05 5:18 am

Hello,

I'm having some problems sending mail. Let me explain:

1st, we have a network with 10 computers. One of our computers (Windows 98) is connected directly with our DSL Modem and it shares the connection with others computers in our network using Wingate 6.

Here is the problem:
I'm unable to send e-mail to some domains. I have a account rodolfo@anasoft.com.br. If I try to send a e-mail from rodolfo@anasoft to anything@anasoft.com.br, the Outlook Express sends normally, but I looked with Gate Keeper that the e-mail is stuck at our win98 server.

Then Wingate keeps trying send the mail, but no progress... Here is one error that appears:

SMTP Delivery to anasoft.com.br (try 5) : server smtp-gw.anasoft.com.br rejected recipient rodolfo@anasoft.com.br (temporary)

Here are our configurations for Email:

[x] Enable Delivery of Mail
-> Deliver directly

I'm user from Wingate 4.21 std. When we had it, no forwarding or such thing was necessary...

Below, our log:

E-mail to pastor.troy@uol.com.br WORKED

Code:: 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 220 anasoft.locaweb.com.br ESMTP Service ready 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: C=>: EHLO suporte 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 250-anasoft.locaweb.com.br greets you 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 250-AUTH CRAM-MD5 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 250 SIZE 0 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: C=>: MAIL FROM: <rodolfo@anasoft.com.br> 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 250 Requested mail action okay, completed 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: C=>: RCPT TO: <pastor.troy@uol.com.br> 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 250 Requested mail action okay, completed 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: C=>: DATA 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 354 Start mail input; end with <CRLF>.<CRLF> 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 250 Requested mail action okay, completed 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Requested: SMTP In: mail from rodolfo@anasoft.com.br to pastor.troy@uol.com.br (2042 Bytes) 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: C=>: QUIT 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Debug: <=S: 221 SMTP Server Service closing transmission channel 09/20/05 11:30:20 200.200.200.30 rodolfo 0000000278 Traffic 347 1923 0 0 0s 09/20/05 11:30:24 127.0.0.2 <system> 0000000281 Debug: Delivery for domain uol.com.br - MX lookup succeeded 09/20/05 11:30:24 127.0.0.2 <system> 0000000281 Debug: ==== Attempting connection to mx.uol.com.br[200.221.4.129] 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 220 starfury4.uol.com.br ESMTP 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br C=>: EHLO anasoft.locaweb.com.br 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250-starfury4.uol.com.br 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250-PIPELINING 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250-SIZE 10240000 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250-VRFY 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250-ETRN 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250 8BITMIME 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br C=>: MAIL FROM:<rodolfo@anasoft.com.br> SIZE=2041 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250 Ok 09/20/05 11:30:39 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br C=>: RCPT TO:<pastor.troy@uol.com.br> 09/20/05 11:30:40 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250 Ok 09/20/05 11:30:40 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br C=>: DATA 09/20/05 11:30:40 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 354 End data with <CR><LF>.<CR><LF> 09/20/05 11:30:41 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250 Ok: queued as 36EE21AD0BE 09/20/05 11:30:41 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br C=>: RSET 09/20/05 11:30:41 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br <=S: 250 Ok 09/20/05 11:30:41 127.0.0.2 <system> 0000000281 Debug: mx.uol.com.br C=>: QUIT 09/20/05 11:32:44 127.0.0.2 <system> 0000000281 Traffic 2168 219 0 0 140s

E-mail to rodolfo@anasoft.com.br DIDN'T WORK

Code:: 09/20/05 11:26:15 Debug: Domain try numbers reset to 0 09/20/05 11:26:21 127.0.0.2 <system> 0000000221 Debug: Delivery for domain anasoft.com.br - MX lookup succeeded 09/20/05 11:26:22 127.0.0.2 <system> 0000000221 Debug: ==== Attempting connection to smtp-gw.anasoft.com.br[200.182.98.155] 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 220 hm124.locaweb.com.br ESMTP 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br C=>: EHLO anasoft.locaweb.com.br 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250-hm124.locaweb.com.br 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH LOGIN PLAIN 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH=LOGIN PLAIN 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250-PIPELINING 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250 8BITMIME 09/20/05 11:26:23 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br C=>: MAIL FROM:<suporte@anasoft.com.br> 09/20/05 11:26:24 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:26:24 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br C=>: RCPT TO:<rodolfo@anasoft.com.br> 09/20/05 11:26:25 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:26:25 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br C=>: DATA 09/20/05 11:26:25 127.0.0.2 <system> 0000000221 Debug: smtp-gw.anasoft.com.br <=S: 354 go ahead 09/20/05 11:26:28 127.0.0.2 <system> 0000000221 Traffic 3242 162 0 0 12s 09/20/05 11:26:32 127.0.0.2 <system> 0000000198 Debug: mx.uol.com.br <=S: 250 Ok: queued as 1673878DC0 09/20/05 11:26:32 127.0.0.2 <system> 0000000198 Debug: mx.uol.com.br C=>: RSET 09/20/05 11:26:32 127.0.0.2 <system> 0000000198 Debug: mx.uol.com.br <=S: 250 Ok 09/20/05 11:26:32 127.0.0.2 <system> 0000000198 Debug: mx.uol.com.br C=>: QUIT 09/20/05 11:26:48 Debug: Domain send queue forced (ignores scheduled time and thread count) 09/20/05 11:26:49 127.0.0.2 <system> 0000000228 Debug: Delivery for domain anasoft.com.br - MX lookup succeeded 09/20/05 11:26:49 127.0.0.2 <system> 0000000228 Debug: ==== Attempting connection to smtp-gw.anasoft.com.br[200.182.98.155] 09/20/05 11:26:52 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 220 hm136.locaweb.com.br ESMTP 09/20/05 11:26:52 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br C=>: EHLO anasoft.locaweb.com.br 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250-hm136.locaweb.com.br 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH LOGIN PLAIN 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH=LOGIN PLAIN 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250-PIPELINING 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250 8BITMIME 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br C=>: MAIL FROM:<suporte@anasoft.com.br> 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:26:55 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br C=>: RCPT TO:<rodolfo@anasoft.com.br> 09/20/05 11:26:56 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:26:56 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br C=>: DATA 09/20/05 11:26:56 127.0.0.2 <system> 0000000228 Debug: smtp-gw.anasoft.com.br <=S: 354 go ahead 09/20/05 11:26:58 127.0.0.2 <system> 0000000228 Traffic 3242 162 0 0 10s 09/20/05 11:27:30 Debug: Domain send queue forced (ignores scheduled time and thread count) 09/20/05 11:27:31 127.0.0.2 <system> 0000000243 Debug: Delivery for domain anasoft.com.br - MX lookup succeeded 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: ==== Attempting connection to smtp-gw.anasoft.com.br[200.182.98.155] 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 220 hm55.locaweb.com.br ESMTP 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br C=>: EHLO anasoft.locaweb.com.br 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250-hm55.locaweb.com.br 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH LOGIN PLAIN 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH=LOGIN PLAIN 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250-PIPELINING 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250 8BITMIME 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br C=>: MAIL FROM:<suporte@anasoft.com.br> 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:27:36 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br C=>: RCPT TO:<rodolfo@anasoft.com.br> 09/20/05 11:27:38 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:27:38 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br C=>: DATA 09/20/05 11:27:38 127.0.0.2 <system> 0000000243 Debug: smtp-gw.anasoft.com.br <=S: 354 go ahead 09/20/05 11:27:40 127.0.0.2 <system> 0000000243 Traffic 3242 160 0 0 10s 09/20/05 11:27:55 Debug: Domain send queue forced (ignores scheduled time and thread count) 09/20/05 11:27:59 127.0.0.2 <system> 0000000248 Debug: Delivery for domain anasoft.com.br - MX lookup succeeded 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: ==== Attempting connection to smtp-gw.anasoft.com.br[200.182.98.155] 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 220 hm136.locaweb.com.br ESMTP 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br C=>: EHLO anasoft.locaweb.com.br 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250-hm136.locaweb.com.br 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH LOGIN PLAIN 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH=LOGIN PLAIN 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250-PIPELINING 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250 8BITMIME 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br C=>: MAIL FROM:<suporte@anasoft.com.br> 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br C=>: RCPT TO:<rodolfo@anasoft.com.br> 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br C=>: DATA 09/20/05 11:28:00 127.0.0.2 <system> 0000000248 Debug: smtp-gw.anasoft.com.br <=S: 354 go ahead 09/20/05 11:28:02 127.0.0.2 <system> 0000000248 Traffic 3242 162 0 0 7s 09/20/05 11:28:35 127.0.0.2 <system> 0000000198 Traffic 1287056 220 0 0 233s 09/20/05 11:29:42 Debug: Domain send queue forced (ignores scheduled time and thread count) 09/20/05 11:29:43 127.0.0.2 <system> 0000000269 Debug: Delivery for domain anasoft.com.br - MX lookup succeeded 09/20/05 11:29:43 127.0.0.2 <system> 0000000269 Debug: ==== Attempting connection to smtp-gw.anasoft.com.br[200.182.98.155] 09/20/05 11:29:43 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 220 hm124.locaweb.com.br ESMTP 09/20/05 11:29:43 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br C=>: EHLO anasoft.locaweb.com.br 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250-hm124.locaweb.com.br 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH LOGIN PLAIN 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250-AUTH=LOGIN PLAIN 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250-PIPELINING 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250 8BITMIME 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br C=>: MAIL FROM:<suporte@anasoft.com.br> 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br C=>: RCPT TO:<rodolfo@anasoft.com.br> 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 250 ok 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br C=>: DATA 09/20/05 11:30:04 127.0.0.2 <system> 0000000269 Debug: smtp-gw.anasoft.com.br <=S: 354 go ahead 09/20/05 11:30:07 127.0.0.2 <system> 0000000269 Traffic 3242 162 0 0 25s

Thanks for the attention and sorry for my poor English

Sep 21 05 12:16 pm

Hi

It looks like the message is not being sent to your ISP gateway machine.

Looks like some problem with a router or something - MTU issues normally cause problems like this.

Are you using a PPPoE connection?

If so, you may find that when Wingate tries to send max-sized packets, they are too big for your PPPoE DSL/router.

You may need to alter the MTU on the interface that is connected to the internet.

Adrien

Sep 21 05 12:34 pm

the way to test if there is an MTU issue is with ping.

you need to use ping.exe to send a large packet.

If you send ping packets as below

ping smtp-gw-anasoft.com.br -l size -f

where size is the ping payload, you can find out the largest packet you can send to this server without fragmenting. With normal ethernet, the maximum number for size is 1472

If you get a number smaller than this, it means you can't send packets bigger than (size + 28) bytes without them being fragmented.

Adrien

Sep 22 05 12:33 am

Hi,

My connection type is not PPPoE, it's known as MEGAVIA. We have static IP and the computer is connected to internet as soon as Windows finishes loading (i.e. no dialer or such thing).

Ping smtp-gw.anasoft.com.br with 1, 20 or 100 bytes results in timeout.

Do you have any suggestions? Thank you!

Sep 22 05 3:10 pm

You could try pinging another site - basically you are just testing how much the maximum packet size is.

Or you could add the switch "-i 3" to the ping command - then it will only go 3 hops, and you should get an error back saying "TTL expired in transit". This means that the packet of that size got at least that far.

Adrien

Sep 22 05 8:50 pm

hello there!!! could you help me to set up my wingate client outlook express.. i really dunno how to work with it..

Louie
luckyshitka@yahoo.com

Sep 22 05 8:52 pm

I have answered your post and am awaiting a reply

http://forums.qbik.com/viewtopic.php?t=4021