AOL refuses email from wingate 5.2 email server.

[rdunn]

AOL is refusing any email from my clients behind the wingate server. “Domain AOL.COM refuses to talk with us.” In the unverified address info is my private ip address of my wingate server along with the default domain used by the wingate email server. The built in email server in wingate is sending emails using the default domain(my computer name).

Is there an EASY way to configure the wingate email server to work for all email addresses? If not, is there a way to have my clients behind my wingate server, not use the built in email server? I seem to remember this working on wingate before the email server was added.

Any help would be greatly appreciated!

[neil]

You could try changing the Default Domain to that from which you are sending. Ie, if you email address was bob@wingate.com, then open Gatekeeper, under the System tab, go to Email properties, and duble click on your default domain (which will be your computer name). Change this to wingate.com, and click OK. You will get a couple of notification boxes, informing you of the items that are being automatically updated. You shoudl now be able to sned as per normal.

The other way would be to create an SMTP proxy under the Services tab in Gatekeeper (by right clicking in said tab and selecting 'New Service - SMTP mapping); however i would recommend the first way, as this gives you additional control over your email, as well as antivirus protection (if you have AV for WinGate).

Regards

Neil

[adrien]

Hi

this error message only happens in one place in the code - when the WinGate SMTP sender first connects to a server if that mail server then responds with a permanent error code (in the 500's) then basically we are being not so politely told to get lost and don't come back.

This normally happens only for a couple of reasons.

a) the IP address you are connecting from has been blacklisted somewhere (there are many lists, depending on which ones the AOL servers use).
b) The IP address you are connecting from has been otherwise administratively banned on the AOL servers

Note that this happens before the WinGate SMTP server even sends any command (like a HELO command) so is not related to your default domain setting (since that has not been transmitted yet).

It is possible you have been "tarpitted" which is a temporary ban for some reason.

However, we can send to the AOL servers using WinGate mail here, so the problems therefore lies with your IP address. It is possible that AOL started using a new blacklist which lists all dialup addresses for instance.

Adrien

[kalvos]

AOL is refusing any email from my clients behind the wingate server. ?Domain AOL.COM refuses to talk with us.?

Aside from the ideas already mentioned: There are blocks of IP addresses, especially from home DSL and cable users, which are rejected automatically by AOL because high bandwidth home servers can be used for fast and cheap spamming by compromised machines, or can spread viruses like Swen very quickly. (I get dozens of Swen viruses a day, almost all from high bandwidth home machines.) AOL and several other large ISPs have blacklisted DSL and especially cable IP blocks.

Dennis