WG 6.5 ENS driver load failed under W2K

[ndemia]

Windows system log contains code 7062 from SCM startup on QbikHk2K.
WinGate system log contains: "The ENS driver was not loaded. This may mean that it is missing or has been disabled. Press F1 for further details on possible causes and remedies."
GateKeeper Extended Networking properties panel contains only "General" tab with all controls disabled (except "..." button), status "not installed".
NAT doesn't work from LAN.

This problem is related with WG 6.5 only (both 6.5.1 and 6.5.2 were tried), 6.2.2 works normally. Re-installing 6.2.2 after 6.5.2 also works normally.
(Windows 2000 server SP4, all Microsoft updates, dedicated internet gate server (WinGate + Microsoft Exchange Server 5.5 SP4), no any configuration changes between 6.2.2->6.5.1->6.5.2->6.2.2 installations)

I don't know, it is important, but server computer has non-standard SMTP configuration (to run WinGate mail server and MS SMTP simultaneously), anyway, this configuration works with WG6.2.2 very stable.

[adrien]

Hi

we haven't seen any other problems installing the driver on win2k.

There should be a registry key relating to the driver - can you check it for us please?

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Qbikhk2k\Parameters

There is a value in there called BootStatus, which should be non-zero (normally REG_BINARY 02 00 00 00)

Is this in there?

Regards

Adrien

[adrien]

p.s. that error 7062 seems to be related only to the DNS service? That's the only reference I can find to that event ID.

or was it error 7026?

Can you post the full message from the event viewer please?

Regards

Adrien

[genie]

When you install 6.5.x, was the new driver copied to windows/system32/drivers directory?

[ndemia]

I reinstalled 6.5.2 to check your requests.

> HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Qbikhk2k\Parameters
> There is a value in there called BootStatus, which should be non-zero (normally REG_BINARY 02 00 00 00)
> Is this in there?

Yes, 02 00 00 00 in both cases (6.2.2 and 6.5.2)

> When you install 6.5.x, was the new driver copied to windows/system32/drivers directory?
Yes, file date is 30 jan 2009 (12 jul 2007 with 6.2.2)

> p.s. that error 7062 seems to be related only to the DNS service? That's the only reference I can find to that event ID.
> or was it error 7026?
> Can you post the full message from the event viewer please?

Oh, sorry, it was 7026 (EVENT_BOOT_SYSTEM_DRIVERS_FAILED). (I can post exact message text in Russian only - localized Windows 2000, but I am not sure that you need it :) )

[genie]

Thanks for the info - is this problem consistent? I mean, if you rollback to 6.2.2 and try installing 6.5 again, will it give the same error?

[ndemia]

>Thanks for the info - is this problem consistent? I mean, if you rollback to 6.2.2 and try installing 6.5 again, will it give the same error?

Yes, absolutely. Now history is: ...6.2.2->6.5.1->6.5.2->6.2.2->6.5.2->6.2.2. Problem persists with 6.5.X, but 6.2.2 ENS works.
I noticed that I didn't try more than 1 reboot after install, maybe something will change on "normal" boot, I mean "not-first-after-install".
Tonight (my time is GMT+300) I will try 3-4 times to reboot with 6.5.2

[saubrey]

For what it is worth, I too had problems with 6.5 on W2K. Not sure if my problems were the same ndemia's. After installing 6.5 on W2K, the W2K computer because really, really slow--e.g. running Internet Explorer on the W2K computer eventhough it did not use Wingate to access the Internet was really, really slow, and Internet access from client computers using Wingate was also really, really slow. I did not investigate the cause of the slowness. Instead I just re-installed 6.2.2 and everything ran as fast as it did prior to installing 6.5. I have not retried 6.5 after that.

[ndemia]

I tried reboot system for 3 times after 6.5.2 installing, but everything is the same. So it is not "post-install effect".

I tried to run server machine with MS Exchange server fully disabled and antivirus disabled, result is the same.

I think one detail may be important: server is remote-only controlled, by Microsoft RDP (Windows 2000 Terminal Services installed) (last time I was "physically there" about 5 months ago, and on each reinstall-reboot I'm very afraid to loose control at all :) )
Can WTS involve ENS?

[adrien]

terminal services is a common and well tested scenario.

In fact most of our servers are controlled the same way.

When you install, what user account are you logged in as?

This sounds mostly like an installer problem, we did make some changes to the driver installer to support Vista, but it works on every machine we have tried so far, so I don't know what's stopping it for you.

Any chance we can remote desktop to that machine and have a look?

Adrien

[ndemia]

> When you install, what user account are you logged in as?

Domain administrator (AD is present, WinGate server is ordinary domain member computer, _not_ domain controller). Local domain name is non-standard (by historical reasons, NT4 heritage) - one part zone, all chars uppercase, contains underscore.
"Domain Admins" group is included in "Local Admins", used user account has "domain admins" membership and has no explicit "local admin" membership.

> Any chance we can remote desktop to that machine and have a look?
It is too complex idea :)
1. this is working office lan
2 (and the most). Russian localized Windows - all menus, messages, "start" menu commands - everything is cyrillic, in Russian.
BTW, administrator login is also russian cyrillic (WinGate normally work with it - GateKeeper accepts and displays username, etc.) Local domain name is latin.

But I can:
1. send you any registry subtrees and/or logs, if you need.
2. run (if you send me) some code with extended debug output/logging (I am sure that you have it :) ) and send you results.

[adrien]

Hi

The russian language Windows is not a problem for us, we have native speakers here. I've recently even been remote working on a Japanese windows machine, so I can find my way around Russian Windows much easier than that (ya izuchal russki yazik v universitatye).

However I understand it's your working machine. We could use VNC if you prefer, so you can monitor what we may do.

Otherwise I can try and figure out all the things I would want to look at if I were logged in there.

Adrien