non delivery of e-mail

[mrobert_examiner]

We have a problem of mail not being delivered. We don't use the the Wingate box as a mail server, only the service as a relay. Our external mail server went down today and wingate put all the e-mails into the holding folder. Now our mail server is back Wingate won't deliver the mail.

If I right click on the mail option and cick on send all mail now they appear in the activity window for 30 seconds then just drop out.

I can't find any errors in the logs.

Any Ideas?

Michael

[Nev]

We have a problem of mail not being delivered. We don't use the the Wingate box as a mail server, only the service as a relay. Our external mail server went down today and wingate put all the e-mails into the holding folder. Now our mail server is back Wingate won't deliver the mail.

If I right click on the mail option and cick on send all mail now they appear in the activity window for 30 seconds then just drop out.

I can't find any errors in the logs.

Any Ideas?

Michael

Hi Michael,

Wonder if a stop/start of the Wingate engine will clear the problem?

Report back and someone will take it further.

Nev.

[mrobert_examiner]

Tried everthing. Starting/ stopping/adjusting email setting from deliver directly to use gateway with no luck.

Thanks,
Michael

[labull]

Michael,

Have you checked Debug logging for the SMTP server?

This may show what the problem is.

Larry

[mrobert_examiner]

Thanks Larry, now we are getting some ware.

Here is the cause of the non delivery

Debug: Connection (MX Record) to mx2.mail.ukl.yahoo.com. for domain yahoo.co.uk failed
None of the mail exchanges for domain yahoo.co.uk would accept connection. Will retry

I should mention again that we are not using Wingate for our mail and would normally have it all turned off. Somehow (perhaps after an upgrade) the wingate mail server was on when our external mail server went down.

More info; the outgoing connection to our mail server is still down and we are sending via another server. POP to our mail server is working OK (the company that hosts our mail has not figured out why yet.)

The error could just be in the way the wingate mail server is set up?

Any ideas?

Thanks,
Michael

[labull]

OK - sounds like WinGate is trying to deliver the mail directly rather than pass it to the ISP.

Now I must apologize - I am not familiar at all with setting up WinGate SMTP to do this and I don't want to give you any bad information so it's time to get someone to help us.


Alright all you folks out there lurking - jump in here and let's get Michael's problem solved!

Thanks!

Larry

[adrien]

Hi Michael.

Does this mean you have WinGate remote delivery configured to send to a gateway?

It does sound like it is trying to deliver the mail directly to the end server.

When WinGate queues mail to be sent (which it does for all mail it will deliver), it puts recipient files into folders under WinGate\Mail\Domains\[Domain], and the actual message files live in WinGate\Mail\Holding.

The name of the folders should give you a clue as to where WinGate is trying to deliver. If you want to reassign these to go to a different server (i.e. the gateway server say if you change your delivery settings), then you can do this by

a) stop WinGate
b) move the .RCP files from the domain directory you want to move, into the directory that matches the name of your gateway server.
c) start WinGate.

Adrien.

[sistemas]

Hi Michael!!

I have the same problem. In my server the local domain and the external POP functional correct. But when I send a external email, send the files to the holding and domain folders , I have a directly delivery. And I have a correct conection.

In the history tab I saw this message:
Processing mail for domain: hotmail.com[try 2]

But don't send nothing.

Any idea??

Please.

John.

[adrien]

Hi

If you have delivery set to "deliver directly" then WinGate will attempt to deliver all mail directly to the end server responsible for that email mailbox.

The alternative that is commonly used is to forward all mail, or all undeliverable mail to a gateway (usually your ISPs mail server).

So, to see this domain folder is to be expected. The delivery message you are seeing in GateKeeper is WinGate's attempt to deliver the mail.

If it is having problems doing this, the best way to track down what is happening, is to turn debug logging on in the SMTP Server in WinGate. this then logs all commands back and forth between WinGate and other mail servers, and will show you any errors that are happening.

Adrien