wgl license file not working on new install

[icpete]

I had to reformat my hard drive and reinstall Wingate. I d/l'd the latest version, 5.0.10. Before, I was using 5.0.7 I believe. I had used a .wgl file to automatically load the license info on that version, which was an upgrade from 4.x. But now, when I double-click on that same .wgl file and it attempts to install the license key, I get an error message saying "license handler not found" or some similar wording. How can I get the original license to work with this latest version?

Regards,
Peter

[erwin]

Hi Peter

We havent heard of this particular issue happening with 5.0.10 but we will attempt to repro it here in the lab.

Just a question

What was the structure of your .wgl file?
Was it just WinGate or did it have licenses for any other WinGate plug-ins
such as Antivirus or GateFilter?.

If you could let us know that will help us to narrow the problem

Regards
Erwin

[icpete]

Hi Erwin:

The wgl license also included the Antivirus option. Not sure but that option was probably a timed-out free trial, as I never paid for Antivirus. The Wingate license is 5-user home style (well, 5 or 6, I forget; but definitely not Pro version).

I'm at work right now and don't have access to said wgl file. If you need it, I can send it from home later this evening.

Oh, BTW, the wgl might have been an upgrade license from 4.x, as I was using 4.x for quite a while before upgrading to 5.0.7. Could this be the problem? I.e., would I have to first install Wingate 4.x, then apply the upgrade???

Regards,
Peter

[labull]

Peter,

Can you open the .wgl file with NotePad and copy/paste the license info into Gatekeeper?

Larry

[erwin]

Hi Peter,

That would be great if you could post it to me.



Cheers