Unknown POP3 Mail Collection Problem

[Newmann]

Wingate keeps on giving me a wierd error. I've spoken to some of the experts here in SA, but we cant figure it out. The Proxy server works fine, and we can send email, but whenever I try to download mail (automatically or manually) it just gives the following error:

"POP3 Collection: unhandled error processing server data"

If anybody knows what this error is and how to fix it PLEASE let me know. I checked through the whole support forum for a related problem, but I couldn't find anything.

If it might help, I had some problems connecting to the internet prior to the mail collection problems, and I had to reinstall the TCP/IP protocol to fix it.

[GeneE]

i'm having a similar problem. We upgraded to 6.0.3 and after the upgrade, some of the computers email via outlook still work fine, while others won't connect to the same pop3 mail servers, icq is also down on these particular machines. IE still works fine on all machines, but i keep getting a 0x800ccc0d error on 3 of my machines when i try to send/receive. Help please

We are using win2kpro sp4, Nat, and i havent changed any settings from the v5.x, ip's havent changed.

I dont think it can be a router/dsl modem issue since some of the machines still connect perfectly to the same pop3 mail servers.

[Newmann]

Our network is a pure NT based network. The Server runs W2K3 Enterprise Edition, and the workstations is running Windows 2000 or XP.

Like I said, everything works fine, eccept that the Demand-Dial doesn't always does it's job. My problem is the fact that I cannot download any mail - and the employees are getting ticked-off for not being able to read incoming email.

I've tried restarting the POP service, the Wingate Engine, even the whole system, and nothing seems to work.

Do you have any reccomendation on what I can do to force it to download mail, or view a error message that shows me exactly what the error is.

[Newmann]

Our network is a pure NT based network. The Server runs W2K3 Enterprise Edition, and the workstations is running either Windows 2000 or XP.

Like I said, everything works fine, eccept that the Demand-Dial doesn't always does it's job. My problem is the fact that I cannot download any mail - and the employees are getting ticked-off for not being able to read incoming email.

I've tried restarting the POP service, the Wingate Engine, even the whole system, and nothing seems to work.

Do you have any reccomendation on what I can do to force it to download mail, or view a error message that shows me exactly what the error is.

[Nev]

Our network is a pure NT based network. The Server runs W2K3 Enterprise Edition, and the workstations is running either Windows 2000 or XP.

Like I said, everything works fine, eccept that the Demand-Dial doesn't always does it's job. My problem is the fact that I cannot download any mail - and the employees are getting ticked-off for not being able to read incoming email.

I've tried restarting the POP service, the Wingate Engine, even the whole system, and nothing seems to work.

Do you have any reccomendation on what I can do to force it to download mail, or view a error message that shows me exactly what the error is.

Hi,

Try turning on the Debug logging for the SMTP server, post back here and someone will help to take it further.

Good luck!

Nev.

[adrien]

Hi

there are 3 separate POP3 components in WinGate 6.0, and looks like some of these are being confused.

1. the POP3 proxy.

This has been in WinGate since 1.0, it is the proxy used when users download mail from a POP3 server on the internet THROUGH WinGate. I.e. an email client connects through WinGate to the Internet to get their mail stored on an Internet mail server.

2. the POP3 server

This was introduced in WinGate 5.0 when we introduced a mail server. This is for retrieving mail from mailboxes that are managed by WinGate, i.e. WinGate owns the mailboxes.

3. the POP3 collection client

This was introduced in WinGate 6.0, and is used for WinGate to retrieve mail from mailboxes on the Internet, sort it, and deliver it somewhere.

The errors being reported here seem to relate to the POP3 collection client, based on that log file entry. Logging for this is controlled by the SMTP server logging settings, so if you set debug logging on for the SMTP server, then you should get more information. That error means some error happened when retrieving the mail.

The dial on demand issue is a known issue for earlier versions of WinGate 6.0 (versions prior to 1 Sep). Which version/build are you running?

Adrien