Cannot send Emails (still)

[mattiske]

What does all this mean (we've switched debug on)?

06/11/05 15:54:57 Configuration changed
06/11/05 15:55:04 Service started successfully
06/11/05 16:13:33 10.1.1.16 Guest 0000000102 Requested: SMTP In: mail from libby@mattiske.com.au to 2 recipients (1940 Bytes)
06/11/05 16:13:33 10.1.1.16 Guest 0000000102 Traffic 399 1887 0 0 0s
06/11/05 16:13:39 127.0.0.2 <system> 0000000103 Traffic 216 466 0 0 3s
06/11/05 16:13:43 127.0.0.2 <system> 0000000104 Traffic 210 466 0 0 7s
06/11/05 16:13:50 Error: Message 0000000003 moved to dead, undeliverable, but no return path
06/11/05 16:13:50 Error: Message 0000000004 moved to dead, undeliverable, but no return path
06/11/05 16:13:52 127.0.0.2 <system> 0000000141 Traffic 292 636 0 0 3s
06/11/05 16:15:22 10.1.1.16 Guest 0000000202 Requested: SMTP In: mail from TMattiske@MiningIS.com.au to libby@mattiske.com.au (2351 Bytes)
06/11/05 16:15:22 10.1.1.16 Guest 0000000202 Traffic 356 2264 0 0 0s
06/11/05 16:15:37 127.0.0.2 <system> 0000000227 Traffic 216 466 0 0 3s
06/11/05 16:15:49 Error: Message 0000000006 moved to dead, undeliverable, but no return path
06/11/05 16:15:51 127.0.0.2 <system> 0000000240 Traffic 174 466 0 0 3s
06/11/05 16:17:59 10.1.1.16 Guest 0000000253 Requested: SMTP In: mail from TMattiske@MiningIS.com.au to libby@mattiske.com.au (2351 Bytes)
06/11/05 16:17:59 10.1.1.16 Guest 0000000253 Traffic 356 2264 0 0 0s
06/11/05 16:18:06 127.0.0.2 <system> 0000000254 Traffic 216 466 0 0 3s
06/11/05 16:18:18 Error: Message 0000000008 moved to dead, undeliverable, but no return path
06/11/05 16:18:20 127.0.0.2 <system> 0000000279 Traffic 174 466 0 0 3s
06/11/05 16:35:05 Service stopped
06/11/05 16:35:05 Error: Service failed startup on interface 10.1.1.5:25 error 10048
06/11/05 16:35:05 Error: Service failed startup on interface 127.0.0.1:25 error 10048
06/11/05 16:35:05 Error: Service failed startup on interface 192.168.1.100:25 error 10048
06/11/05 16:35:05 Error: Service startup complete or partial failure
06/11/05 16:35:05 Configuration changed
06/11/05 16:35:22 Service started successfully
06/11/05 16:43:42 10.1.1.16 Guest 0000000333 Requested: SMTP In: mail from libby@mattiske.com.au to TMattiske@MiningIS.com.au (1912 Bytes)
06/11/05 16:43:42 10.1.1.16 Guest 0000000333 Traffic 356 1825 0 0 0s
06/11/05 16:43:53 127.0.0.2 <system> 0000000346 Traffic 216 466 0 0 4s
06/11/05 16:44:03 Error: Message 0000000010 moved to dead, undeliverable, but no return path
06/11/05 16:44:05 127.0.0.2 <system> 0000000347 Traffic 166 466 0 0 2s
06/11/05 16:49:31 10.1.1.11 Guest 0000000370 Requested: SMTP In: mail from linda@mattiske.com.au to TMattiske@MiningIS.com.au (864 Bytes)
06/11/05 16:49:31 10.1.1.11 Guest 0000000370 Traffic 356 777 0 0 1s
06/11/05 16:49:36 127.0.0.2 <system> 0000000371 Traffic 214 466 0 0 3s
06/11/05 16:49:48 Error: Message 0000000012 moved to dead, undeliverable, but no return path
06/11/05 16:49:50 127.0.0.2 <system> 0000000372 Traffic 166 466 0 0 3s
06/11/05 16:50:11 10.1.1.16 Guest 0000000385 Requested: SMTP In: mail from libby@mattiske.com.au to allanw@cadresources.com.au (1396 Bytes)
06/11/05 16:50:11 10.1.1.16 Guest 0000000385 Traffic 356 1310 0 0 0s
06/11/05 16:50:26 127.0.0.2 <system> 0000000386 Traffic 1510 233 0 0 9s
06/11/05 16:50:36 10.1.1.16 Guest 0000000387 Requested: SMTP In: mail from libby@mattiske.com.au to admin@mattiske. (1350 Bytes)
06/11/05 16:50:36 10.1.1.16 Guest 0000000387 Traffic 356 1260 0 0 1s
06/11/05 16:50:47 127.0.0.2 <system> 0000000400 Requested: Permanent mail delivery error. Domain mattiske. does not exist
06/11/05 16:50:47 127.0.0.2 <system> 0000000400 Requested: Returned undeliverable mail for mattiske.
06/11/05 16:50:49 127.0.0.2 <system> 0000000400 Traffic 0 0 0 0 2s
06/11/05 16:51:02 Error: Message 0000000015 moved to dead, undeliverable, but no return path
06/11/05 16:51:04 127.0.0.2 <system> 0000000413 Traffic 166 466 0 0 3s
06/11/05 17:20:21 Configuration changed
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Created:
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 220 epsilon ESMTP Service ready
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: C=>: EHLO pi.mattiske.com.au
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250-epsilon greets you
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250-AUTH NTLM
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250 SIZE 0
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: C=>: RSET
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250 Requested mail action okay, completed
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: C=>: MAIL FROM:<linda@mattiske.com.au>
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250 Requested mail action okay, completed
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: C=>: RCPT TO:<TMattiske@MiningIS.com.au>
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250 Requested mail action okay, completed
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: C=>: DATA
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 354 Start mail input; end with <CRLF>.<CRLF>
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 250 Requested mail action okay, completed
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Requested: SMTP In: mail from linda@mattiske.com.au to TMattiske@MiningIS.com.au (864 Bytes)
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: C=>: QUIT
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Debug: <=S: 221 SMTP Server Service closing transmission channel
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Traffic 356 777 0 0 0s
06/11/05 17:21:28 10.1.1.11 Guest 0000000441 Terminated exit code 0
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: Delivery for domain miningis.com.au - MX lookup succeeded
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: ==== Attempting connection to mulgara.westnet.com.au[203.10.1.146]
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 220 in-mta04.westnet.com.au ESMTP Postfix ready.
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au C=>: EHLO epsilon
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250-in-mta04.westnet.com.au
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250-PIPELINING
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250-SIZE 20000000
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250-VRFY
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250-ETRN
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250 8BITMIME
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au C=>: MAIL FROM:<linda@mattiske.com.au> SIZE=863
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250 Ok
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au C=>: RCPT TO:<TMattiske@MiningIS.com.au>
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 504 <epsilon>: Helo command rejected: need fully-qualified hostname
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au C=>: RSET
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au <=S: 250 Ok
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: mulgara.westnet.com.au C=>: QUIT
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: ==== Server mulgara.westnet.com.au closed connection
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: ==== Attempting connection to longneck.westnet.com.au[202.72.191.201]
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 220 longneck.westnet.com.au ESMTP Postfix ready.
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au C=>: EHLO epsilon
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250-longneck.westnet.com.au
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250-PIPELINING
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250-SIZE 20000000
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250-VRFY
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250-ETRN
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250 8BITMIME
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au C=>: MAIL FROM:<linda@mattiske.com.au> SIZE=863
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250 Ok
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au C=>: RCPT TO:<TMattiske@MiningIS.com.au>
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 504 <epsilon>: Helo command rejected: need fully-qualified hostname
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au C=>: RSET
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au <=S: 250 Ok
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: longneck.westnet.com.au C=>: QUIT
06/11/05 17:21:34 127.0.0.2 <system> 0000000442 Debug: ==== Server longneck.westnet.com.au closed connection
06/11/05 17:21:36 127.0.0.2 <system> 0000000442 Traffic 214 466 0 0 3s
06/11/05 17:21:36 127.0.0.2 <system> 0000000442 Terminated exit code 0
06/11/05 17:21:48 127.0.0.2 <system> 0000000443 Debug: Delivery for domain mattiske.com.au - MX lookup succeeded
06/11/05 17:21:48 127.0.0.2 <system> 0000000443 Debug: ==== Attempting connection to mulgara.westnet.com.au[203.10.1.146]
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 220 in-mta03.westnet.com.au ESMTP Postfix ready.
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au C=>: EHLO epsilon
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250-in-mta03.westnet.com.au
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250-PIPELINING
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250-SIZE 20000000
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250-VRFY
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250-ETRN
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250 8BITMIME
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au C=>: MAIL FROM:<> SIZE=2557
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250 Ok
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au C=>: RCPT TO:<linda@mattiske.com.au>
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 504 <epsilon>: Helo command rejected: need fully-qualified hostname
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au C=>: RSET
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au <=S: 250 Ok
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: mulgara.westnet.com.au C=>: QUIT
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: ==== Server mulgara.westnet.com.au closed connection
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: ==== Attempting connection to longneck.westnet.com.au[202.72.191.201]
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 220 longneck.westnet.com.au ESMTP Postfix ready.
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au C=>: EHLO epsilon
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250-longneck.westnet.com.au
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250-PIPELINING
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250-SIZE 20000000
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250-VRFY
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250-ETRN
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250 8BITMIME
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au C=>: MAIL FROM:<> SIZE=2557
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250 Ok
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au C=>: RCPT TO:<linda@mattiske.com.au>
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 504 <epsilon>: Helo command rejected: need fully-qualified hostname
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au C=>: RSET
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au <=S: 250 Ok
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: longneck.westnet.com.au C=>: QUIT
06/11/05 17:21:53 127.0.0.2 <system> 0000000443 Debug: ==== Server longneck.westnet.com.au closed connection
06/11/05 17:21:53 Error: Message 0000000017 moved to dead, undeliverable, but no return path
06/11/05 17:21:55 127.0.0.2 <system> 0000000443 Traffic 166 466 0 0 8s
06/11/05 17:21:55 127.0.0.2 <system> 0000000443 Terminated exit code 0

This really is a frustrating product.

[Nev]

Hi,

It seems as though you are having some success!

Very useful would be this white paper http://forums.qbik.com/viewtopic.php?t=3195

Othewise, in GateKeeper > Email > Delivery, Enable delivery of mail and have you configured the host / ISP's mail server as a gateway, by the look of your log, direct delivery is in use, but this is difficult these days as mail servers almost all require a full domain name to accept mail.

So configuring and using your ISP's mail gateway is the safest bet.

As an aside, which user database are you using, Wingate or the O/s [Windows] so that users are enabled to access services other than as 'guest' shown in the logging.

Report back and someone will have this all sorted in a jiffy! :-)

[mattiske]

Nice try, but it still doesn't work.
Under Delivery in Email, our settings are

Enable Delivery of Mail is checked.

Under Remote Delivery:
How to deliver is set to "Use gateway".
Gateway server is "mail.westnet.com.au".
Attempt immediate delivery is checked.
Use secure connection if supported by server (TLS) is checked.
Use maximum "20" threads for delivery.
Process mail every "15" seconds.

Under General mail delivery settings:
Keep copies of sent mail is not checked.
Try to deliver for "4" days or "20" tries.

Nothing is getting out. Log just fills with those "Helo command rejected: need fully-qualified hostname" messages and all mail is put in \mail\spool\dead directory.

Grrrrr.

[Nev]

Ok, it is worth trying on the Wingate machine, configure the mail client to deliver to the host directly and not via the SMTP server, if not already tried, but does it succeed to deliver?

Just to validate delivery options [perhaps authentication may be required], which could be included in eMail options in GateKeeper.

Notice what is probably your NIC to the Modem:

on interface 10.1.1.5:25 error 10048

So users [10.1.1.x] deliver mail to Wingate on this interface, have you a another server on this subnet?

Do you use Active Directory?

How are users authenticated in Wingate?

Also check the network tab for adaptor usage, with the one to the Modem as external and others internal.

Might be worthwhile to post your Wingate config > Options > Advanced > Save Report.

[mattiske]

Groan. This just goes on and on.

10.1.1.5 is the IP address of the WinGate server (NT4, SP6).
We don't use Active Directory.

I tried uninstalling WinGate, reinstalling and only changing SMTP and Email options. Those error messages keep appearing and the mail is still going to the dead letter directory.

We've reinstated WinGate 3 on our primary server because it works - 6.0.4 doesn't!

The config is

1.01 WINGATE CONFIGURATION REPORT

1.02 Monday, June 13, 2005, 08:32

1.03

1.04 ---------------------------------------------

1.05 WinGate Engine

1.06 ---------------------------------------------

1.07 WinGate 6.0.4 (Build 1025)

1.08 Operating System: Windows NT 4.0

1.09 Language:

1.10 User database: NT

1.11 Num. users: 4

1.12

1.13

3.01 ---------------------------------------------

3.02 Licence details

3.03 ---------------------------------------------

3.04 License Key 1

3.05 Version: WinGate 6 Enterprise 250+ concurrent users

3.06 Expiry: 11/Jul/2005

3.07

4.01 ---------------------------------------------

4.02 Dialer information

4.03 ---------------------------------------------

4.04 Dialer is disabled

4.05

5.01 ---------------------------------------------

5.02 Network Interfaces

5.03 ---------------------------------------------

5.04 MS TCP Loopback interface (Loopback)

5.05 Realtek 8139-series PCI NIC (Ethernet) internal

5.06 NETGEAR FA311/FA312 PCI Adapter (Ethernet) external

5.07

6.01 ---------------------------------------------

6.02 Services

6.03 ---------------------------------------------

6.04

6.05 System Policies

6.06 ---------------------------------------------

6.07 Default System Access Rights:

6.08 Everyone - Unrestricted rights

6.09 Default Start/Stop Rights:

6.10 Administrators - Unrestricted rights

6.11 Default Edit Rights:

6.12 Administrators - Unrestricted rights

6.13

6.14 POP3 Proxy server (POP3 Proxy server)

6.15 ---------------------------------------------

6.16 Session Timeout: 120

6.17 Port: 8110

6.18 Startup: Automatic start/stop

6.19 Access Rights: Defaults: may be used instead

6.20 Start/Stop Rights: Defaults: may be used instead

6.21 Edit Rights: Defaults: may be used instead

6.22

6.23 Telnet Proxy server (Telnet Proxy server)

6.24 ---------------------------------------------

6.25 Session Timeout: 60

6.26 Port: 23

6.27 Startup: Automatic start/stop

6.28 Access Rights: Defaults: may be used instead

6.29 Start/Stop Rights: Defaults: may be used instead

6.30 Edit Rights: Defaults: may be used instead

6.31

6.32 WWW Proxy server (WWW Proxy server)

6.33 ---------------------------------------------

6.34 Session Timeout: 60

6.35 Port: 80

6.36 Startup: Automatic start/stop

6.37 Access Rights: Defaults: may be used instead

6.38 Start/Stop Rights: Defaults: may be used instead

6.39 Edit Rights: Defaults: may be used instead

6.40

6.41 DHCP Service (DHCP Service)

6.42 ---------------------------------------------

6.43 Session Timeout: 60

6.44 Port: 67

6.45 Startup: Automatic start/stop

6.46 Access Rights: Defaults: may be used instead

6.47 Everyone - Unrestricted rights

6.48 Start/Stop Rights: Defaults: may be used instead

6.49 Edit Rights: Defaults: may be used instead

6.50

6.51 Winsock Redirector Service (Winsock Redirector Service)

6.52 ---------------------------------------------

6.53 Session Timeout: 600

6.54 Port: 2080

6.55 Startup: Automatic start/stop

6.56 Access Rights: Defaults: may be used instead

6.57 Start/Stop Rights: Defaults: may be used instead

6.58 Edit Rights: Defaults: may be used instead

6.59

6.60 FTP Proxy server (FTP Proxy server)

6.61 ---------------------------------------------

6.62 Session Timeout: 60

6.63 Port: 21

6.64 Startup: Automatic start/stop

6.65 Access Rights: Defaults: may be used instead

6.66 Start/Stop Rights: Defaults: may be used instead

6.67 Edit Rights: Defaults: may be used instead

6.68

6.69 RTSP Streaming Media Proxy (RTSP Streaming Media Proxy)

6.70 ---------------------------------------------

6.71 Session Timeout: 60

6.72 Port: 554

6.73 Startup: Automatic start/stop

6.74 Access Rights: Defaults: may be used instead

6.75 Start/Stop Rights: Defaults: may be used instead

6.76 Edit Rights: Defaults: may be used instead

6.77

6.78 SOCKS Proxy server (SOCKS Proxy server)

6.79 ---------------------------------------------

6.80 Session Timeout: 60

6.81 Port: 1080

6.82 Startup: Automatic start/stop

6.83 Access Rights: Defaults: may be used instead

6.84 Start/Stop Rights: Defaults: may be used instead

6.85 Edit Rights: Defaults: may be used instead

6.86

6.87 VDOLive Proxy server (VDOLive Proxy server)

6.88 ---------------------------------------------

6.89 Session Timeout: 60

6.90 Port: 7000

6.91 Startup: Automatic start/stop

6.92 Access Rights: Defaults: may be used instead

6.93 Start/Stop Rights: Defaults: may be used instead

6.94 Edit Rights: Defaults: may be used instead

6.95

6.96 POP3 Server (POP3 Server)

6.97 ---------------------------------------------

6.98 Session Timeout: 120

6.99 Port: 110

6.100 Startup: Automatic start/stop

6.101 Access Rights: Defaults: may be used instead

6.102 Start/Stop Rights: Defaults: may be used instead

6.103 Edit Rights: Defaults: may be used instead

6.104

6.105 SMTP Server (SMTP Server)

6.106 ---------------------------------------------

6.107 Session Timeout: 300

6.108 Port: 25

6.109 Startup: Automatic start/stop

6.110 Access Rights: Defaults: may be used instead

6.111 Start/Stop Rights: Defaults: may be used instead

6.112 Edit Rights: Defaults: may be used instead

6.113

6.114 GDP Service (GDP Service)

6.115 ---------------------------------------------

6.116 Session Timeout: 60

6.117 Port: 368

6.118 Startup: Automatic start/stop

6.119 Access Rights: Defaults: may be used instead

6.120 Start/Stop Rights: Defaults: may be used instead

6.121 Edit Rights: Defaults: may be used instead

6.122

6.123 XDMA Proxy service (XDMA Proxy service)

6.124 ---------------------------------------------

6.125 Session Timeout: 20

6.126 Port: 8000

6.127 Startup: Automatic start/stop

6.128 Access Rights: Defaults: may be used instead

6.129 Start/Stop Rights: Defaults: may be used instead

6.130 Edit Rights: Defaults: may be used instead

6.131

6.132 SMTP Proxy server (SMTP Proxy server)

6.133 ---------------------------------------------

6.134 Session Timeout: 60

6.135 Port: 25

6.136 Startup: Automatic start/stop

6.137 Access Rights: Defaults: may be used instead

6.138 Start/Stop Rights: Defaults: may be used instead

6.139 Edit Rights: Defaults: may be used instead

6.140

6.141 DNS Service (DNS Service)

6.142 ---------------------------------------------

6.143 Session Timeout: 60

6.144 Port: 53

6.145 Startup: Automatic start/stop

6.146 Access Rights: Defaults: may be used instead

6.147 Start/Stop Rights: Defaults: may be used instead

6.148 Edit Rights: Defaults: may be used instead

6.149

6.150 WWW Server for viewing log files (Logfile Server)

6.151 ---------------------------------------------

6.152 Session Timeout: 60

6.153 Port: 8010

6.154 Startup: Automatic start/stop

6.155 Access Rights: Defaults: may be used instead

6.156 Start/Stop Rights: Defaults: may be used instead

6.157 Edit Rights: Defaults: may be used instead

6.158

6.159 Remote Control Service (Remote Control Service)

6.160 ---------------------------------------------

6.161 Session Timeout: 60

6.162 Port: 808

6.163 Startup: Automatic start/stop

6.164 Access Rights: Defaults: may be used instead

6.165 Start/Stop Rights: Defaults: may be used instead

6.166 Edit Rights: Defaults: may be used instead

6.167

7.01 ---------------------------------------------

7.02 System Route Table

7.03 ---------------------------------------------

7.04 Current Route Table:

7.05 ---------------------------------------------

7.06 Network Mask Gateway Interface Metric

7.07 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 1

7.08 10.1.1.0 255.255.255.0 10.1.1.5 10.1.1.5 1

7.09 10.1.1.5 255.255.255.255 127.0.0.1 127.0.0.1 1

7.10 10.255.255.255 255.255.255.255 10.1.1.5 10.1.1.5 1

7.11 66.94.234.72 255.255.255.255 192.168.1.1 192.168.1.100 1

7.12 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

7.13 192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 1

7.14 192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 1

7.15 192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 1

7.16 224.0.0.0 224.0.0.0 10.1.1.5 10.1.1.5 1

7.17 224.0.0.0 224.0.0.0 192.168.1.100 192.168.1.100 1

7.18 255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1

7.19

8.01 ---------------------------------------------

8.02 Enhanced Network Support

8.03 ---------------------------------------------

8.04 Enhanced Network Support: Qbik NDIS Hook 6.0 - Installed and active

8.05 Driver: Enabled

8.06 NAT: Enabled

8.07 Router: Enabled

8.08 Firewall level: Custom

8.09

8.10 Firewall

8.11 ---------------------------------------------

8.12 Disable network name broadcasts to the Internet: Enabled

8.13 Allow users to ping this machine locally: Enabled

8.14 Allow users to ping this machine from the Internet: Disabled

8.15 Discard spoofed packets: Enabled

8.16

8.17 Routing

8.18 ---------------------------------------------

8.19 Multiple default routes: Enabled

8.20 Relay UDP broadcast packets: Enabled

8.100

8.101 Port Security

8.102 ---------------------------------------------

8.103

8.104 Security for: External TCP

8.105 Action: Allow Port: 25 - Hole for SMTP Proxy server (Auto)

8.106 Action: Allow Port: 113 - AUTH

8.107 Action: Allow Port: 1024 - 4096 - External

8.108

8.109 Security for: External UDP

8.110

8.111 Security for: Internal TCP

8.112 Action: Allow Port: 21 - Hole for FTP Proxy server (Auto)

8.113 Action: Allow Port: 23 - Hole for Telnet Proxy server (Auto)

8.114 Action: Allow Port: 25 - Hole for SMTP Server (Auto)

8.115 Action: Allow Port: 80 - Hole for WWW Proxy server (Auto)

8.116 Action: Allow Port: 110 - Hole for POP3 Server (Auto)

8.117 Action: Allow Port: 554 - Hole for RTSP Streaming Media Proxy (Auto)

8.118 Action: Allow Port: 1080 - Hole for SOCKS Proxy server (Auto)

8.119 Action: Allow Port: 2080 - Hole for Winsock Redirector Service (Auto)

8.120 Action: Allow Port: 7000 - Hole for VDOLive Proxy server (Auto)

8.121 Action: Allow Port: 8010 - Hole for Logfile Server (Auto)

8.122 Action: Allow Port: 8110 - Hole for POP3 Proxy server (Auto)

8.123

8.124 Security for: Internal UDP

8.125 Action: Allow Port: 53 - Hole for DNS Service (Auto)

8.126 Action: Allow Port: 67 - Hole for DHCP Service (Auto)

8.127 Action: Allow Port: 368 - Hole for GDP Service (Auto)

8.128 Action: Allow Port: 8000 - Hole for XDMA Proxy service (Auto)

8.129

8.130 Security for: NAT TCP

8.131

8.132 Security for: NAT UDP

8.133

8.134 Security for: DMZ TCP

8.135

8.136 Security for: DMZ UDP

8.137

8.138 Security for: (unknown)

8.139

8.140 Security for: (unknown)

8.500

9.01 ---------------------------------------------

9.02 END OF CONFIGURATION REPORT

[Nev]

Groan. This just goes on and on.

Ok this will be my final response!

From the logging, it appears as though the host takes exception to the client: 'requires FQDN' so as previous try a client directly on the Wingate machine, to see if the ISP will accept mail that way.

Otherwise contact the ISP support area with the extract from the logging reporting:

Helo command rejected: need fully-qualified hostname

[jamesc]

Check your FQDN here:

Gatekeeper --> Email --> Misc Settings --> Server Domain Name

What is placed in there?

[MattP]

Ok, after speaking to you on the phone I tried the connection from our mail server, this was accepted. So it looks like your ISP is being pretty strict about who they accept incoming mail from, even using a fully qualified host name(our mail server's) from my machine was denied, I had to submit it from the server itself.

You can try using your IP address but they probably block numerical domains, let us know what they say after you've spoken to them.

Matt

[mattiske]

Server domain name is set to epsilon (the name of the WinGate server).
We are not running a domain internally.
Name resolution on our LAN is still by WINS (I know, I know ...).

[MattP]

Did you speak to your ISP about this?

Ok, interestingly, I was just trying to telnet to their server again, if I put in my machine at our domain, eg bosker.qbik.com it accepts the message. This is bogus because my machine doesn't have a record. So I entered matt.matt.com as my machine and it accepted that also.

Try making your mail server name epsilon.epsilon.com and see if that works.

[mattiske]

Spoke to ISP several times and after some arguing they changed something relating to their mail server - don't know what.
As a result, our emails are now getting out. We didn't have to change a single thing with the WinGate configuration.
All very mysterious.
Thanks guys.