Window crash after install Wingate

[engineerzg]

After I install Wingate, I get some crashing like:
Error message in Windows Server 2003: "STOP: 0x00000024 (0x0019033c, 0xf4d7d42c, 0xf4d7d128, 0xf7197421) "
after follow the steps in the Knowledge Base of Window, I get it
http://support.microsoft.com/kb/910311
SYMPTOMS
On a Microsoft Windows Server 2003-based computer, you may experience any one of the following symptoms:
• The computer automatically restarts.
• After you log on, you receive the following error message:
Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.
When you click the click here link at the bottom of the message box, you see error signature information that is similar to the following:

BCCode : 00000024 BCP1 : 0019033c BCP2 : f4d7d42c BCP3 : f4d7d128
BCP4 : f7197421 OSVer : 5_2_3790 SP : 1_0 Product : 183_0

• You receive the following Stop error message on a blue screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
Technical information:

*** STOP: 0x00000024 (0x0019033c, 0xf4d7d42c, 0xf4d7d128, 0xf7197421)
NTFS_FILE_SYSTEM
• A error message that is similar to the following is logged in the System event log:
Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: COMPUTER
Description: Error code 00000024, parameter1 0019033c, parameter2 f4d7d42c, parameter3 f4d7d128, parameter4 f7197421. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 0000024 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
• A "Stop 0xA" error message may also occur. This message has the following parameters:
Error code 0000000a, parameter1 0014f6ee, parameter2 00000002, parameter3 00000001, parameter4 80a57123. IRQL_NOT_LESS_OR_EQUAL (a)

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Notes
• The symptoms of the Stop error vary according to the computer's system failure options. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
307973 (http://support.microsoft.com/kb/307973/) How to configure system failure and recovery options in Windows
• The four parameters that are inside the parentheses of the technical information for the Stop error vary according to the computer's configuration.
• Not all "STOP: 0x00000024" errors are caused by the problem that is described in this article.

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CAUSE
This problem may occur because there is a pointer problem in the Ntfs.sys file.

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RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 (http://support.microsoft.com/kb/889100/) How to obtain the latest service pack for Windows Server 2003

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Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 Service Pack 1 (SP1).
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
what can I do now ?

[rboynton]

What type of hardware is this running on? Dell, HP, Compaq, clone?

Are you using RAID? If so, what level and SCSI or SATA drives?

If using RAID, are you using the native controller or an aftermarket?

Is this on a virtual server or native hardware?

Is the hardware this was installed on new or has it been in service for awhile?

Is this a fresh install of 2003, or was WG installed over an older 2003 load? I assume you're using the latest version of Wingate.

[adrien]

normally the only part of WinGate that can cause a bluescreen is the ENS driver, however that driver has no interaction whatsoever with the file system, so I'm suspicious it's some other problem.

In addition to the questions above, Is this a 32 bit OS?

Adrien

[engineerzg]

What type of hardware is this running on? Dell, HP, Compaq, clone?
It's a nomarl computer that I built for myselft

Are you using RAID? If so, what level and SCSI or SATA drives?
No

If using RAID, are you using the native controller or an aftermarket?

Is this on a virtual server or native hardware?
native hardware
Is the hardware this was installed on new or has it been in service for awhile?
New
Is this a fresh install of 2003, or was WG installed over an older 2003 load? I assume you're using the latest version of Wingate.
I use Win Xp pro 32 bit OS

[rboynton]

Did you install the drivers that came with the system, or did you let Windows install the drivers automatically? Windows has a Hardware Compatibility LIst (HCL) that specifies what systems it will support natively. You can run other systems, but the manufacturer will need to supply drivers to make it work.

This sounds like you have a driver issue [edit: or a component like the motherboard or hard drive is flaky]. WG probably just pushed things to cause it to fail.