WinGate 6.5.2: MS WIN SERVER 2008 Crash - BSOD Blue : FIXED

[sysneticlabs]

hi,

We already setup and sold a full Wingate solution to our customer and It is worling fine since a year! Thanks a lot :-)

Today, we setup a new platform for a customer, using latest WinGate 6.5.2 (Build 1217), on a MS Windows 2008 server (english language)

The wingate has been installed sucessfully, but not yet configured at all, just "installed" I mean, it is important... !!

We experiment a BIG problem : Windows 2008 server crash with a "BSOD" - "Blue screen" that it always and quickly reproduce !


How to:
----------

- One of the 4 network link, on the DLINK adapter is connected to our Internet router, and it is working fine !
- We open IE on the WIN server 2008 (wingate) and just open a page on a web site...I mean traffic on it.
- We manually "DISABLE" This adaptor on tHe DLINK board from the "network connection menu in the control panel...

=> after few seconds, we always get a Server Crash with a blue screen

stop 0x0000007E ( 0xC0000005 , 0 , 0x83C37A84 , 0x83C37780 )

=> I setup the server to get KERNEL dump , so i have plenty of files available for you !

note: If i just run 2 batch that causes PINGs "in LOOP" to GOOGLE web site only, i did not get any crash ! This crash only occurs when IE is running and a web site opened, that is all.... !


Note:
-----

For our solution, we enable one of the 4 "external" adapters on the DLINK board depending of the avaiibily of the link and its cost : I mean, first ADSL, then WIFI, then Mobile 3G HSDPA link , and in last SAT COM that is very expensive !!!

so, at a moment, we could have "0" external link opened or at maximum, only 1 of the 4 link opened and therefore, 1 ADAPTER "ACTIVATE" !

That is why, we need to ACTIVATE or DEACTIVATE link on need, and it seems to cause the crash !

I will try to execute a script, that FIRST, stop the Wingate engine service, then wait 30 seconds, then after that point, we DISABLE the adapter... This is our last solution/bypass if this problem continue....Or we will be oblige to go back to a windows XP PRO workstation with this TCPIP limit problem


Setup:
------

- MS Windows 2008 server (english language)
- WinGate 6.5.2 (Build 1217)
- wingate license - Full demo version for now... => WinGate 6 Enterprise 250+ concurrent users
- One internal network adapter - INTEL - 1 link
- One aditional network card DLINK with 4 external network adapters on the same board


Debug files:
--------------

Please find enclosed 3 kernel dump files + wingate debug files (config, ipconfig) in 2 ZIP files !
I have also a BIG MEMORY DUMP file (35 Mb) si you need it ??

=> I try without success to attach 2 ZIP files without succes to my post,, why ??
I get this error message:

"Could not upload attachment to ./files/40943_b213ddbd6b58c5ed6759d42772705d72."



DEBUG INFO:
---------------------

- Note: Running the Microsft debugger tool on a KERNEL dump file, said :


*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 27cf3f0, 84e09a84, 84e09780}

Unable to load image \SystemRoot\system32\DRIVERS\QbikHkVista32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for QbikHkVista32.sys
*** ERROR: Module load completed but symbols could not be loaded for QbikHkVista32.sys


==> Why "VISTA word" appears in the driver name on Windows Server 2008 ??


Now:
------

- It seems to be related to a driver problem, may be "ENS", that we absolutly need !

- I heard about a V6.5.3 in post related to ENS and some problem with Windows server 2008, could we get and test i IF it can solve our problem ?

- thanks for your "quick" feedback ! tell me if you need a ticket for this pb, i think so :-)



best regards
Pascal

[sysneticlabs]

hi,

I reply to myself......

Since I installed and run latest "hidden" release : V6.5.3 Build 1268, that I found by chance, in the following POST, my problem "seems" to have completely disapears until now ! Good news !

Post related here => viewtopic.php?f=12&t=39703

Direct link on this build => http://www.wingate.com/downloads/WinGat ... 68-USE.EXE

I REALLY encouraged Customer who experiments "major troubles" with V6.5.2 xxx to try and test it, specially if you used ENS, and you have VISTA or SERVER 2008 !!!

For my own case, everything is now running <<fine>>, thank to........me LOL :-)

Best regards
Pascal

[labull]

Build 1268 is not a "hidden" release. It is a build that has not completed the extensive pre-release testing that WinGate is put through and/or doesn't have all the features/fixes that are planned for the next release. Therefore, while it may fix a specific problem, there is no guarantee of the builds stability or suitability for general release. The fine folks at Qbik make the release available so users can test if it resolves a problem they are seeing.

All that to say, be careful when you put this into production. Most likely it will work fine but you must understand the risks.

[sysneticlabs]

Hi,

Thanks for you reply.

I "fully" agree about your response and the fact that, "this is for testing purpose" first, sentence that I mentionned in my message => "....to try and test it,...."

Anyway, regarding my "own" problem, since the date of this post, I NEVER get anymore a "BLUE SCREEN" on my windows server 2008, means that "fix" included in the V6.5.3 works fine for me :-)

The solution is working fine for us !


I "would" apreciate a response from Wingate support team about the case I mentionned vERSUS the V6.5.3 "fix" included , for discussion purpose....

Thanks
Pascal