Access Rules Screen - Hits and Misses Columns

[brian.hays]

These two columns increment. See attachment. How can I see what represents a miss in the Misses Column?
I have a service provider that is trying to use LabTech software to monitor our systems and requires an Access Rule.
When I look at this rule on the Activity Rules Screen I see the hits and misses column increment and for every hit I get about 5-10 misses.
I have turned on debug logging for the global and www but do not see any record of these misses. I can see the hits recorded in the log.

I am trying to determine what is causing the misses.

Thanks for any help you can offer.

Brian

Attachments

See attachment

Capture.JPG (49.44 KiB) Viewed 4485 times

[MattP]

Hi Brian,

It can help to troubleshoot the access rules if you add a couple of columns to your WWW proxy usage log. Go to Control panel::Logging, choose the Log files tab at the bottom of the panel and double click the WWW proxy usage log. Select the Format tab then scroll to the bottom. Add rule-name and rule-result and click Ok. Choose refresh from the log tasks panel and this will roll over the log file. Now you'll need to select the new log file and when you scroll to the right you should see those columns added.

The new columns will show you which rule a request matched on and the result. It won't show misses, but you should be able to determine what is happening from that. Misses are just when a request has not matched that particular rule.

Regards,

Matt

[brian.hays]

Hi Matt, Thanks for your response. We are trying to get LabTech to work via the proxy server.

Is Wingate Professional able to proxy TCP/UDP traffic on non-standard ports?
LabTech uses the following ports to communicate back to the server.
I need to know if Wingate will proxy this traffic:

Port 70 TCP: Redirector communications without tunnels
Ports 70-75 UDP: Tunnels and Redirectors
Port 443: HTTP SSL Normal communications
Ports 40000-41000 UDP: Tunnels and Redirectors

If it will support these, is thee any special configuration necessary.

I look forward to your response.

Thank You,
Brian

[adrien]

Hi

normally other apps on ports like these, if they have no support for using a proxy (e.g. http proxy or SOCKS are the 2 most common) will just connect using NAT (network address translation).

Regards

Adrien de Croy

[brian.hays]

Thank you. So do I need to code anything to have thes pass through the proxy other than a rule accepting the sender IP address?

[adrien]

Hi

The default rules allow all outbound connections via NAT from your LAN to the internet, so there should be nothing you need to configure in WinGate policy for this.

For a client computer to use NAT there are about 3 requirements:

1. The client computer uses WinGate as its default gateway (in TCP/IP settings), or goes out via a router which forwards traffic via WinGate
2. The client computer can resolve DNS
3. WinGate has the WinGate Network driver installed.

Regards

Adrien

[brian.hays]

Thanks, does the Professional version allow me to install the necessary Network driver?

[adrien]

Hi

the driver is available in all versions, free or not.

[brian.hays]

Thanks so much.

[brian.hays]

One last question, once I install it will I need to configure all the ports listed above? Thanks, Brian

[adrien]

for LAN outbound connections to Internet, you won't need to configure anything.

I'd be surprised if the WinGate driver wasn't already installed though, it's installed by default.