Use this forum to post questions relating to WinGate, feature requests, technical or configuration problems
Mar 14 20 11:51 pm
Dear Support team
During login to Wingate management (Loalhost) i got following error message:
connection with Wingate Server terminated.
Are there any changes done in Wingate since WinGate220.127.116.1156-x64USE?
I installed today the last update WinGate18.104.22.16898-x64USE
Thanks in advance
Mar 26 20 2:43 am
do you have any suggestion or solution for me?
Meanwhile it is getting tedious to work in the home office (because of the corona virus) with several participants.
Mar 26 20 1:26 pm
we've tested on 1909 and not had any problems with it.
Are you connecting across a remote connection? Wondering if a send is timing out or something. You could try enabling debug logging in the Remote Control Service (may need to remote desktop to the WinGate server and run WinGate Management locally).
Adrien de Croy
Mar 26 20 8:57 pm
thank you for your answer.
No I work directly on the server where wingate is installed with administrator account.
I noticed that in the registry exists as a subfolder "user", but does not conain the administrator account.
Mar 28 20 6:57 am
i tried to make a test.
Using Mozilla, i tried to reach 127.0.0.1
There i received the errormessage:
"WinGate does not have a valid user database configured, or it is not available. No web browsing is possible."
Mar 28 20 7:38 am
i've run a few more tests now.
It Looks like Wingate cannot create a user database. Therefore I cannot log in to wingate management.
Apr 01 20 5:22 am
any idea, how i can solve this problem?
Apr 23 20 6:31 am
Dear Wingate Team,
It seems I'm not the only one who has problems with support.
It looks like there's no interest in fixing problems anymore.
Unfortunately, I have to agree that things have gone more and more downwards with Wingate since version 6.
I also forcedly decided to do without Wingate in the future and use a different solution.
Apr 23 20 4:01 pm
Sorry we dropped the ball on this - support is reduced over lockdown and not properly checking forums.
The best place to get support is on our support deskhttps://support.qbik.com
Probably the best way forward with this issue is a remote desktop support session.
Adrien de Croy
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