Wingate constantly loses connection

[DOzycz]

I am running wingate (5.2.2) on a windows XP machine. I access the intenret through a Direcway sattelite connection. I am also running Visnetic mail-server on the same machine. Periodically (at least 10 times today), a client machine will lose access to the internet (server not found). When I try to connect to the internet from the server, I can't. However, when I check the sattelite connection, it says it's still connected. I have to reboot the PC, and the service starts up okay. I've had numerous discussions with the Direcway people, and they claim it is not their problem. Can you let me know what could be causing this in wingate?

[MattP]

From an earlier post:

Direcway recommend that your clients point to a proxy server that they provide that listens on port 83. This sounds like it could be your problem.

If you open the www proxy then you will see the connection tab. Select through the proxy server and enter the ip address of the server DirecWay specify, enter port 83 and click OK. Make sure Transparent Redirection is turned on and it should be fine.

If you want the WinGate machine to go through this proxy also then direct IE to use a proxy server and enter the local host information.

Have you set the clients up to do this already? Where does your WinGate machine point to for it's DNS?

[DOzycz]

I believe I'm setup the way it's been documented for sattelite access: The WWW proxy server on port 80 is setup with the connections to be cascaded through server 127.0.0.1 on port 83. The clients are setup to look on port 80. I've setup secure access to go directly through port 81. The wingate machine (on the sattelite connection) points to the following DNS servers: preferred: 66.82.4.8 , alternate: 207.69.188.186 (at the recommendation of the Direcway people). Please advise...

[DOzycz]

Matt

Where is transparent re-direction set??

[adrien]

hmmm, seems odd to me that you would need to run a second proxy on the same machine and chain them together like that.

What happens if you set WinGate's WWW proxy to connect directly?

Adrien

[DOzycz]

Adrien,

I was informed by the wingate staff to setup the www proxy server that way - I think it had something to do with the compression software used by Direcway. Whatever - I've changed the www proxy service to direct connect, and I'll observe the performance over the course of the day.

[DOzycz]

After I made the changes, wingate lost connection 3 times today -- which was a big improvement over the last 3 days, but we are still losing connection. Please advise.....

[alejandroc]

Hello,

I experience the same problem from time to time (sometimes 2 or 3 a day, sometimes none), usually having to reboot for the connection to become available for the clients. Your setup seems to be fine (cascaded proxy on www sevice, secure service on port 81, etc.). What I figured out was that killing all the DPC processes and restarting them (even without turning off the Wingate Engine) solved the problem. So I created a small batch file that killed the processes and restarted the DiRECWAY services.
Hope it helps.

Saludos!

Alejandro Calderon
Guatemala