"connection to remote host timed out" problem

[edmclen]

I have installed Wingate VPN trial (as soon as I can get it to work, I plan on purchasing at least 4 licenses) on our server and on a laptop that I plan on using for remote access. I followed the step-by-step setup in the help section and have double-checked the settings listed in the configuration file to ensure that they are correct. Every time I try to connect, however, I get the same error -- "connection to remote host timed out." This occurs despite my being able to ping the host IP without difficulty. I have even altered the settings of our server's firewall to allow for all Wingate programs. The settings are also configured to allow "everyone" pending authentication. Yet, still, I am unable to get past this remote host timing out problem. Do you have any suggestions for other settings I may need to check or tests I may need to run?

[Pascal]

Try to connect with telnet to the port you have the VPN hosted on. You can double check the port that will be used on the general page of the VPN. Those problems normally occur because the host is not actually listening on the port you are trying to reach. If you can establish a telnet connection to it the VPN should be up and running as well.

So, check that 809 TCP (default) is allowed through the router/firewall you use.

[jamesc]

Adding to Pascals comments,

1. Check that the "Hosts" Public IP address is the correct one placed in the "Joiners" server name... So on the VPN Host machine, go to http://www.whatismyip.com ... and then confirm that that same address is placed in the VPN Joiner (client), as shown in image below.





2. To telnet into the Host:
On the "Joiner" (client), open a command prompt and test via telnet whether the ports are opened correctly on the "Host".

(windows) Start menu --> Run --> cmd --> telnet -->
open vpn.myserver.com 809

If the Windows goes blank, or just says "Press any key" then you have connectivity to that port.
If you get the error message: Connecting To vpn.myserver.com...Could not open connection to the host, on port 809: Connect failed
... Then there most probably is a firewall blocking the port....