1. Check that the joiner is connecting to the correct IP Address. When you are sitting on te VPN Host (the side that does the authentiction), go to this website:
http://www.whatismyip.com
2. That error caused also be caused by a firewall on your computer. Are you running any security apps? you may want to disable it when the joiner connects in for the sake of testing. You can do a quick test to check that there is something listening on port 809.
Get the VPN Joiner to open a command prompt and test via telnet whether the ports are opened correctly.
(windows) Start menu --> Run --> cmd --> telnet -->
open vpn.myserver.com 809
If the Windows goes blank, or say "Press any key" then you have connectivity to that port.
If you get the error message: Connecting To vpn.myserver.com...Could not open connection to the host, on port 809: Connect failed
... Then there most probably is a firewall blocking the port; Windows firewall? Check your services..
3. The link below has precise info for opening ports for WinGateVPN on common routers.
http://www.portforward.com/english/appl ... Nindex.htm
4.There is a guide to nstalling the VPN, and a troubleshooting section at this forum post:
http://forums.qbik.com/viewtopic.php?p=16108#16108