Kaspersky Updates

Forum for support for the Kaspersky AntiVirus for WinGate plugin

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Kaspersky Updates

Postby JR Africa » Jul 24 18 1:32 am

Hi Guys

I have been an avid use of Wingate for well over a decade now and have decided to take the plunge and do a full upgrade from the ground up to the latest version.

I have a clean build on Win 10 Pro 64 and Wingate 9.2.0.5975 on which I am running testing to migrate from my existing server to this new one.

After installing Kaspersky 9.1.0.5945 I am unable to update Kaspersky to even get the Base installed. It throws a very similar error to what I experienced prior.
Refer : http://forum.wingate.com/viewtopic.php?f=18&t=52525

Unfortunately it is not a DNS issue this time (or it may be).

As per the log I see the first issue ? appearing here :
14947 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater core: Sending HTTP request
GET /index/u1313g.xml.klz HTTP/1.0
Host: dnl-06.geo.kaspersky.com
Pragma: no-cache
Cache-Control: no-cache
Connection: keep-alive
User-Agent: *BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA0KAAAAAAAAAAAA=
14948 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater [updater_facade_callbacks_base.cpp:928] Task canceled
14949 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater core: Closing connection to HTTP server, get file result Operation canceled
14950 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater core: Connection to HTTP server is closed by updater
14951 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater core: Failed to receive HTTP response, error Operation canceled
14952 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater core: ========= Downloading primary index result Operation canceled =========
14953 2018/07/23 12:31:50.057 Kaspersky AV for WinGate 2708 update debug 1 updater core: Primary index not downloaded, result Operation canceled

An HTTP response failure might indicate a DNS problem but I can navigate to [url]dnl-06.geo.kaspersky.com[/url] no problem.
Subsequent to this I get :

15044 2018/07/23 12:31:50.137 Kaspersky AV for WinGate 2708 error 0 Update failed, result 'Unknown error: 0x13'(0x00000013)
15045 2018/07/23 12:31:50.137 Kaspersky AV for WinGate 2708 debug 0 Uninitialising Updater SDK
15046 2018/07/23 12:31:50.138 Kaspersky AV for WinGate 2708 debug 0 Checking bases folder, path C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases
15047 2018/07/23 12:31:50.138 Kaspersky AV for WinGate 2708 debug 0 Loading SDK, base path C:\Program Files\Kaspersky AV for WinGate (64bit)\Scanner
15048 2018/07/23 12:31:50.139 Kaspersky AV for WinGate 2708 debug 0 Engine version 8.5.1.81
15049 2018/07/23 12:31:50.139 Kaspersky AV for WinGate 2708 info 0 Initialising 64bit scanning engine: DB path: C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases, engines: 1, threads: 10
15050 2018/07/23 12:31:50.461 Kaspersky AV for WinGate 2708 error 0 Initialising SDK failed, DB path C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases, error: 'Bases were not present or are invalid'(0x8004025B)
15051 2018/07/23 12:31:50.461 Kaspersky AV for WinGate 2708 debug 0 Checking bases folder, path C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases
15052 2018/07/23 12:31:50.461 Kaspersky AV for WinGate 2708 debug 0 Loading SDK, base path C:\Program Files\Kaspersky AV for WinGate (64bit)\Scanner
15053 2018/07/23 12:31:50.461 Kaspersky AV for WinGate 2708 debug 0 Engine version 8.5.1.81
15054 2018/07/23 12:31:50.461 Kaspersky AV for WinGate 2708 info 0 Initialising 64bit scanning engine: DB path: C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases, engines: 1, threads: 10
15055 2018/07/23 12:31:50.985 Kaspersky AV for WinGate 2708 error 0 Initialising SDK failed, DB path C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases, error: 'Bases were not present or are invalid'(0x8004025B)
I have attempted the following :
Given Kaspersky folder full access to EVERYONE
Checked that permissions are not causing problems
Uninstalled, stopped engine, reinstalled
Rebooted several times
Reinstalled as Administrator

I notice that the installation download has a suffix of (No Bases). Do you have an installation available with the bases (which may assist in this issue ) ?

Could you offer any guidance on how to get this going.

I have attached the full debug log for your reference.

Many thanks
JR Africa
 
Posts: 21
Joined: Aug 31 12 2:20 am

Re: Kaspersky Updates

Postby adrien » Jul 31 18 11:36 am

Hi

Does your Kaspersky updater (the update settings) use a proxy?

WinGate > Control Panel > Kaspersky AntiVirus : Tasks: Settings, on the Network tab.

I'm trying to figure out reasons an HTTP download from the updater could get cancelled.

Regards

Adrien
adrien
Qbik Staff
 
Posts: 5217
Joined: Sep 03 03 2:54 pm
Location: Auckland


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