Signature update failed

[stiwa]

Hi,

the update is failing with following error:
Update failed, result 'Unknown error: 0x36'(0x00000036)

What does this mean?

[adrien]

Hi

it's not clear if this is a Windows error (ERROR_NETWORK_BUSY) or a Kaspersky SDK error.

Can you paste the entire log line please? Or is this from the user interface?

Regards

Adrien

[stiwa]

This is the full log line:
88499 11.08.2020 13:16:45.036 Kaspersky AV for WinGate 5440 error 0 Update failed, result 'Unknown error: 0x36'(0x00000036)

[adrien]

Thanks for that - does it happen quite quickly after you trigger an update?

I'm wondering if the update servers at Kaspersky Labs are returning some error code about being overloaded (e.g. a 503 status code) or something.

Adrien

[stiwa]

Yes, in the screenshot you can see the last state before it fails, always the same file.

[MattP]

Hi,

Do you have any other Kaspersky applications installed on your WinGate server?

Thanks,

Matt

[stiwa]

Hi Matt,
there are no other Kaspersky applications.
Just McAfee as the main Windows AV, but I already tried disabling it and do the update, still failing.

[adrien]

Hi

we have had numerous problems with AV in the past, even if it's disabled. AVs install file system and network system drivers, that even when not initialized by the service part, or when it's "disabled" still interfere with WinGate.

Is it possible to try uninstalling McAffee and try again? If it makes no difference can reinstall, but otherwise you know where the culprit is.

[stiwa]

I did a complete uninstall of all McAfee products, so no more AV other than Kaspersky from WinGate is active on the server.
Still the same update error.

Uninstalled Kaspersky AntiVirus for WinGate software and reinstalled it, since then following error appears:
165 22.09.2020 20:04:05.769 Kaspersky AV for WinGate 2768 error 0 Update failed, result 'Unknown error: 0x36'(0x00000036)
166 22.09.2020 20:04:06.065 Kaspersky AV for WinGate 2768 error 0 Initialising SDK failed, DB path C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases, error: 'Bases were not present or are invalid'(0x8004025B)
167 22.09.2020 20:04:06.362 Kaspersky AV for WinGate 2768 error 0 Initialising SDK failed, DB path C:\Program Files\Kaspersky AV for WinGate (64bit)\Bases, error: 'Bases were not present or are invalid'(0x8004025B)