New version fails to start

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New version fails to start

Postby bztips » Jun 08 12 1:55 am

I just installed the latest releases of Wingate 7.2.2 and KAV 7.2.2. When I log into the Wingate Management screen, I get a notification that Kaspersky failed to start. Both licenses are valid and active. I rebooted, still no help.

Any ideas?
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Re: New version fails to start

Postby adrien » Jun 08 12 9:31 am

Hi

Did it give you any more information? There should be something in the logs as to why.

I can have a look remotely if you like

Regards

Adrien
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Re: New version fails to start

Postby bztips » Jun 12 12 8:34 am

I don't know which log to look in. The Kaspersky log just shows that the update installed successfully. All I get is a notification when logging into the Management Console. The log at the bottom of the Notifications tab says: Kaspersky Antivirus for Wingate failed to initialise
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Re: New version fails to start

Postby adrien » Jun 12 12 10:31 am

HI

unless you set your KAV to log to anywhere else, it would have logged it into the Global log file.

Regards

Adrien
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Re: New version fails to start

Postby bztips » Jun 13 12 2:15 am

In the Wingate\Logs folder, there is no Global log file. I see only the following relevant folders:

WinGate NAT
WWW Proxy Server
Kaspersky AV for Wingate
DHCP Service
System

And none of the log files in any of these folders have a recent date, so nothing has been written since I updated.
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Re: New version fails to start

Postby adrien » Jun 13 12 8:21 am

Hi

look in WinGate Management, under control panel > logging.

It's possible the files are somewhere else (e.g. WinGate\Global)

There will be something there unless WinGate has no access rights to its own folder.

Adrien
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Re: New version fails to start

Postby bztips » Jun 13 12 9:02 am

OK, I found the log file in the Global folder. Then I logged into the Management Console and again got the flashing red light with a notification that Kaspersky failed to initialise. Here's the last several lines of the log file (maybe only the last few lines were written after I logged into MC).

216753 6/12/2012 15:48:59.714 192.168.0.3 Unknown WWW Proxy server 3104 200754 error 0 Server closed connection prior to completion of transaction - terminating
216883 6/12/2012 15:49:11.902 DNS Service 2964 error 128 Socket exception in CDNSService::OnRead Connection Reset by Remote Host
217157 6/12/2012 15:50:04.292 192.168.0.34 Unknown WWW Proxy server 4156 201879 error 0 Caught socket exception in CWWWSession::OnRead() Connection Reset by Remote Host - terminating
217606 6/12/2012 15:51:32.605 HTTP Caching 3512 warning 0 {HTTPCache::ValidateResponse} response ETag "3fc8d0e1cd48cd1:0" in response doesn't match client or our Etag - server error
217612 6/12/2012 15:51:32.620 HTTP Caching 3156 warning 0 {HTTPCache::ValidateResponse} response ETag "17bafe6f7ffdcc1:0" in response doesn't match client or our Etag - server error
217636 6/12/2012 15:51:33.761 HTTP Caching 4404 warning 0 {HTTPCache::ValidateResponse} response ETag "3efce2a1c45cd1:0" in response doesn't match client or our Etag - server error
217641 6/12/2012 15:51:33.792 HTTP Caching 2624 warning 0 {HTTPCache::ValidateResponse} response ETag "ced7f6faf48cd1:0" in response doesn't match client or our Etag - server error
217651 6/12/2012 15:51:33.886 HTTP Caching 5700 warning 0 {HTTPCache::ValidateResponse} response ETag "a5c012d22148cd1:0" in response doesn't match client or our Etag - server error
217673 6/12/2012 15:51:34.042 HTTP Caching 6044 warning 0 {HTTPCache::ValidateResponse} response ETag "010474e667c9e1:0" in response doesn't match client or our Etag - server error
217677 6/12/2012 15:51:34.058 HTTP Caching 4580 warning 0 {HTTPCache::ValidateResponse} response ETag "038a15b537a11:0" in response doesn't match client or our Etag - server error
217684 6/12/2012 15:51:34.120 HTTP Caching 5248 warning 0 {HTTPCache::ValidateResponse} response ETag "7dd1784c3943cd1:0" in response doesn't match client or our Etag - server error
217692 6/12/2012 15:51:34.167 HTTP Caching 3652 warning 0 {HTTPCache::ValidateResponse} response ETag "0984e4437a11:0" in response doesn't match client or our Etag - server error
217726 6/12/2012 15:51:34.402 HTTP Caching 3156 warning 0 {HTTPCache::ValidateResponse} response ETag "0d89fb87dd7a01:0" in response doesn't match client or our Etag - server error
217729 6/12/2012 15:51:34.402 HTTP Caching 4452 warning 0 {HTTPCache::ValidateResponse} response ETag "0607f5bfed8a01:0" in response doesn't match client or our Etag - server error
217766 6/12/2012 15:51:36.199 HTTP Caching 5028 warning 0 {HTTPCache::ValidateResponse} response ETag "1c1e203-b32-4bdd31b808800" in response doesn't match client or our Etag - server error
218394 6/12/2012 15:53:01.886 HTTP Caching 1736 warning 0 {CacheEntry::StillValidForResponse} Last-Modified changed, entry no longer valid
218395 6/12/2012 15:53:01.886 HTTP Caching 1736 warning 0 {HTTPCache::ValidateResponse} Entry no longer valid
218824 6/12/2012 15:54:30.964 HTTP Caching 2908 warning 0 {HTTPCache::ValidateResponse} response ETag "34a9-75-4c1765871d740" in response doesn't match client or our Etag - server error
218879 6/12/2012 15:54:46.886 HTTP Caching 3300 warning 0 {HTTPCache::ValidateResponse} response ETag "36b7-1360b-4c245d7915300" in response doesn't match client or our Etag - server error
219432 6/12/2012 15:55:47.292 HTTP Caching 3008 warning 0 Purging cache because it is full
219485 6/12/2012 15:55:52.886 HTTP Caching 4280 warning 0 {HTTPCache::ValidateResponse} response ETag "3a47e-4f846e31" in response doesn't match client or our Etag - server error
219629 6/12/2012 15:55:56.183 HTTP Caching 5976 warning 0 {HTTPCache::ValidateResponse} response ETag "M0-ae1f56f8" in response doesn't match client or our Etag - server error
219630 6/12/2012 15:55:56.183 HTTP Caching 4724 warning 0 {HTTPCache::ValidateResponse} response ETag "1336-4f28237d" in response doesn't match client or our Etag - server error
219759 6/12/2012 15:56:21.214 HTTP Caching 4916 warning 0 {HTTPCache::ValidateResponse} response ETag "6b1-4f21faf3" in response doesn't match client or our Etag - server error
219764 6/12/2012 15:56:21.480 192.168.0.16 Unknown WWW Proxy server 3960 204902 error 0 Server closed connection prior to completion of transaction - terminating
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Re: New version fails to start

Postby adrien » Jun 13 12 11:16 am

Hi

can you find some log lines where the source is Kaspersky AV?

Those are all caching, DNS, web proxy etc.

Regards

Adrien
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Re: New version fails to start

Postby bztips » Jun 13 12 11:56 am

There are no log lines in the Global.log file referencing Kaspersky.
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Re: New version fails to start

Postby bztips » Jun 13 12 12:02 pm

fyi When I go to the Control Panel | Logging and click Edit Log Settings, I see that the default log name is listed as Global, and Kaspersky is listed in the Sources tab. But as I said nothing is being written about Kaspersky.
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Re: New version fails to start

Postby adrien » Jun 13 12 2:40 pm

Hi

I just double-checked the code. All failures to initialise log something at the highest level so there should be a log somewhere.

The settings for the Kaspersky AV log source specify where the log entries go, by default this is <default> which goes to the Global logger.

Adrien
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Re: New version fails to start

Postby bztips » Jun 14 12 1:35 am

OK, I found the log entry:

3 6/13/2012 8:32:49.203 Kaspersky AV for WinGate 2388 error 0 Initialising SDK failed, DB path C:\Program Files\WinGate\Packages\Kaspersky AV\Bases, result 80004005
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Re: New version fails to start

Postby adrien » Jun 14 12 2:10 pm

ok, and this was an update from a previous version of WinGate and KAV for WinGate 7?

I can only think of 1 suggestion, and that's to clear the bases and do a full signature update.

Can you try

1. Stop WinGate
2. Delete the contents of WinGate\Packages\Kaspersky AV\Bases
3. Start WinGate. Hopefully then KAV will start
4. Go to the Kaspersky tab, and click on the update task.

Adrien
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Re: New version fails to start

Postby bztips » Jun 15 12 6:28 am

That appears to have worked. Thanks.
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Re: New version fails to start

Postby adrien » Jun 15 12 10:24 am

cool, thanks for letting us know.

Regards

Adrien
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