KAV unexpected error after an update

Forum for support for the Kaspersky AntiVirus for WinGate plugin

Moderator: Qbik Staff

KAV unexpected error after an update

Postby llupin » Jan 17 06 4:09 am

After an update this weekend I came intop find that all traffic through wingate was getting rejected due to a KAV error. I might try unistalling the pluggin and reinstalling it. Anyone else have this problem?

01/14/06 11:00:06 [04032] Starting update
01/14/06 11:00:06 [03232] Starting update : http://updates3.kaspersky-labs.com/updates_ext
01/14/06 11:00:06 [03232] Connecting to server : updates3.kaspersky-labs.com [Busy]
01/14/06 11:00:06 [03232] Connecting to server : updates3.kaspersky-labs.com [Done]
01/14/06 11:00:06 [03232] Selecting files : /updates_ext/ [Busy]
01/14/06 11:00:17 [03232] Selecting files : /updates_ext/ [Done]
01/14/06 11:00:17 [03232] Downloading file [Busy]
01/14/06 11:00:18 [03232] Downloading file : avp.set [Done]
01/14/06 11:00:21 [03232] Downloading file : base075.avc [Done]
01/14/06 11:00:23 [03232] Downloading file : base076.avc [Done]
01/14/06 11:00:26 [03232] Downloading file : base083.avc [Done]
01/14/06 11:00:28 [03232] Downloading file : base084.avc [Done]
01/14/06 11:00:30 [03232] Downloading file : base085.avc [Done]
01/14/06 11:00:32 [03232] Downloading file : base086.avc [Done]
01/14/06 11:00:35 [03232] Downloading file : ca.avc [Done]
01/14/06 11:00:37 [03232] Downloading file : daily.avc [Done]
01/14/06 11:00:38 [03232] Downloading file : daily-ex.avc [Done]
01/14/06 11:00:40 [03232] Downloading file : ext005.avc [Done]
01/14/06 11:00:41 [03232] Downloading file : ext006.avc [Done]
01/14/06 11:00:43 [03232] Downloading file : fa.avc [Done]
01/14/06 11:00:44 [03232] Downloading file : gen004.avc [Done]
01/14/06 11:00:47 [03232] Downloading file : unp025.avc [Done]
01/14/06 11:00:49 [03232] Downloading file : unp026.avc [Done]
01/14/06 11:00:51 [03232] Downloading file : unp027.avc [Done]
01/14/06 11:00:53 [03232] Downloading file : unp028.avc [Done]
01/14/06 11:00:55 [03232] Downloading file : unp029.avc [Done]
01/14/06 11:00:57 [03232] Downloading file : unp030.avc [Done]
01/14/06 11:01:00 [03232] Downloading file : unp031.avc [Done]
01/14/06 11:01:02 [03232] Downloading file : avp.klb [Done]
01/14/06 11:01:02 [03232] Downloading file [Done]
01/14/06 11:01:02 [03232] Installing file [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\gen004.avc [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp025.avc [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp027.avc [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp028.avc [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp029.avc [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp030.avc [Busy]
01/14/06 11:01:02 [03232] Installing file : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp031.avc [Busy]
01/14/06 11:01:02 [03232] Installing file [Done]
01/14/06 11:01:02 [03232] Deleting redundant file(s) : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp027.avc [Done]
01/14/06 11:01:02 [03232] Deleting redundant file(s) : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp028.avc [Done]
01/14/06 11:01:02 [03232] Deleting redundant file(s) : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp029.avc [Done]
01/14/06 11:01:02 [03232] Deleting redundant file(s) : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp030.avc [Done]
01/14/06 11:01:02 [03232] Deleting redundant file(s) : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\unp031.avc [Done]
01/14/06 11:01:02 [03232] Disconnecting from server : updates3.kaspersky-labs.com [Busy]
01/14/06 11:01:02 [03232] Disconnecting from server : updates3.kaspersky-labs.com [Done]
01/14/06 11:01:02 [04032] Starting update
01/14/06 11:01:02 [03228] Starting update : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\
01/14/06 11:01:02 [03228] Selecting files : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\ [Busy]
01/14/06 11:01:02 [03228] Selecting files : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\ [Done]
01/14/06 11:01:02 [03228] Downloading file [Busy]
01/14/06 11:01:02 [03228] Downloading file : virus002.avc [Done]
01/14/06 11:01:02 [03228] Downloading file : virus014.avc [Done]
01/14/06 11:01:02 [03228] Downloading file [Done]
01/14/06 11:01:02 [03228] Installing file [Busy]
01/14/06 11:01:04 [03228] Installing file : Plugins\Kaspersky AntiVirus\Bases\virus002.avc [Busy]
01/14/06 11:01:04 [03228] Installing file : Plugins\Kaspersky AntiVirus\Bases\virus014.avc [Busy]
01/14/06 11:01:04 [03228] Installing file [Done]
01/14/06 11:01:04 [04032] Obtaining lock in Refresh
01/14/06 11:01:04 [03764] Starting update
01/14/06 11:01:04 [03876] Starting update : http://updates-us1.kaspersky-labs.com/updates_ext
01/14/06 11:01:04 [03876] Connecting to server : updates-us1.kaspersky-labs.com [Busy]
01/14/06 11:01:04 [03876] Connecting to server : updates-us1.kaspersky-labs.com [Done]
01/14/06 11:01:04 [03876] Selecting files : /updates_ext/ [Busy]
01/14/06 11:01:06 [00572] InitialiseQbik

01/14/06 11:01:06 [00572] HasCapability

01/14/06 11:01:06 [00572] Obtaining lock in Refresh
01/14/06 11:01:06 [00572] Releasing lock in Refresh
01/14/06 11:01:06 [04032] Releasing lock in Refresh
01/14/06 11:01:06 [03876] Selecting files : /updates_ext/ [Done]
01/14/06 11:01:06 [03876] Downloading file [Busy]
01/14/06 11:01:06 [03876] Downloading file : avp.set [Done]
01/14/06 11:01:07 [03876] Downloading file : base075.avc [Done]
01/14/06 11:01:07 [03876] Downloading file : base076.avc [Done]
01/14/06 11:01:08 [03876] Downloading file : base083.avc [Done]
01/14/06 11:01:09 [03876] Downloading file : base084.avc [Done]
01/14/06 11:01:09 [03876] Downloading file : base085.avc [Done]
01/14/06 11:01:10 [03876] Downloading file : base086.avc [Done]
01/14/06 11:01:11 [03876] Downloading file : ca.avc [Done]
01/14/06 11:01:11 [03876] Downloading file : daily.avc [Done]
01/14/06 11:01:12 [03876] Downloading file : daily-ex.avc [Done]
01/14/06 11:01:12 [03876] Downloading file : ext005.avc [Done]
01/14/06 11:01:13 [03876] Downloading file : ext006.avc [Done]
01/14/06 11:01:13 [03876] Downloading file : fa.avc [Done]
01/14/06 11:01:14 [03876] Downloading file : unp026.avc [Done]
01/14/06 11:01:14 [03876] Downloading file : unp027.avc [Done]
01/14/06 11:01:15 [03876] Downloading file : unp028.avc [Done]
01/14/06 11:01:16 [03876] Downloading file : unp029.avc [Done]
01/14/06 11:01:17 [03876] Downloading file : unp030.avc [Done]
01/14/06 11:01:17 [03876] Downloading file : unp031.avc [Done]
01/14/06 11:01:18 [03876] Downloading file : avp.klb [Done]
01/14/06 11:01:18 [03876] Downloading file [Done]
01/14/06 11:01:18 [03876] Installing file [Busy]
01/14/06 11:01:18 [03876] Installing file [Done]
01/14/06 11:01:18 [03876] Disconnecting from server : updates-us1.kaspersky-labs.com [Busy]
01/14/06 11:01:18 [03876] Disconnecting from server : updates-us1.kaspersky-labs.com [Done]
01/14/06 11:01:18 [03764] Starting update
01/14/06 11:01:18 [02612] Starting update : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\
01/14/06 11:01:18 [02612] Selecting files : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\ [Busy]
01/14/06 11:01:19 [02612] Selecting files : C:\Program Files\WinGate\Plugins\Kaspersky AntiVirus\Downloads\ [Done]
01/14/06 11:01:19 [02612] Downloading file [Busy]
01/14/06 11:01:19 [02612] Downloading file : unp009.avc [Done]
01/14/06 11:01:19 [02612] Downloading file : unp025.avc [Done]
01/14/06 11:01:19 [02612] Downloading file [Done]
01/14/06 11:01:19 [02612] Installing file [Busy]
01/14/06 11:01:20 [02612] Installing file : Plugins\Kaspersky AntiVirus\Bases\unp025.avc [Busy]
01/14/06 11:01:20 [02612] Installing file [Done]
01/14/06 11:01:20 [03764] Obtaining lock in Refresh
01/14/06 11:01:20 [03764] Releasing lock in Refresh
01/14/06 11:01:20 [03764] Completing update
01/14/06 11:01:21 [02448] Kaspersky AntiVirus 2.0 for WinGate has quarantined packcam.jpg for guest because an unexpected error occured
01/14/06 11:03:52 [02296] Kaspersky AntiVirus 2.0 for WinGate has quarantined packcam.jpg for guest because an unexpected error occured
01/14/06 11:06:23 [02672] Kaspersky AntiVirus 2.0 for WinGate has quarantined packcam.jpg for guest because an unexpected error occured
01/14/06 11:08:54 [01936] Kaspersky AntiVirus 2.0 for WinGate has quarantined packcam.jpg for guest because an unexpected error occured
01/14/06 11:09:25 [04012] Kaspersky AntiVirus 2.0 for WinGate has quarantined packcam.jpg for guest because an unexpected error occured
01/14/06 11:11:56 [02108] Kaspersky AntiVirus 2.0 for WinGate has quarantined packcam.jpg for guest because an unexpected error occured
llupin
 
Posts: 26
Joined: Oct 25 03 8:27 am

Postby llupin » Jan 17 06 4:25 am

I uninstalled the pluggin and got traffic flowing again. I'll try reinstalling it a little later today.
llupin
 
Posts: 26
Joined: Oct 25 03 8:27 am

Postby adrien » Jan 17 06 3:43 pm

Hi

Is this 2.0, or 2.0.1?

Adrien
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Postby llupin » Jan 19 06 11:52 am

2.0, I haven't reinstalled yet but I am dl'ing 2.0.1 now and will try it in the morning.
llupin
 
Posts: 26
Joined: Oct 25 03 8:27 am

Postby han » Mar 08 06 10:53 pm

Hi,

Experiencing the same problems and they seem to get worse. KAV updates every hour with no problem and then all of a sudden the update can't be completed. Logs show that updates are downloaded but an unexpected error occurs when trying to install the update. I can usually correct this by stopping the Wingate engine, restarting and then do a manual update. This seems to work but not always. So it seems a little strange as to whats causing this.
han
 
Posts: 30
Joined: Dec 14 03 7:18 am

Postby Pascal » Mar 09 06 10:16 am

We are trying to reproduce this successfully and reliably but it does not happen consistently. What we have found is that leaving the update running will usually update on the following scheduled update.
Pascal

Qbik New Zealand
pascalv@qbik.com
http://www.qbik.com
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Postby han » Mar 09 06 8:47 pm

Hi Pascal,

I agree with it not being a consistent thing. Having posted this the updates have gone without a glitch yesterday. I do find that when I look in on the system pane, once it goes wrong the hourly updates after that all go consistently wrong. Also the engine stop/start trick will not always work. A reboot then solves the problem. From what I can see from the logs it is not so much a question of not downloading the updates i.e. a problem at the Kaspersky end, as that the install of updates fails once they have been downloaded. Having said that I have at times seen a corrupted TCP packet being the reason for a break in the update which then leads to a failure to opdate. I'm also running Kaspersky as a standalone on three other pc's and the update on these every three hours never seems to cause a problem. Good luck with solving this.

Han.
han
 
Posts: 30
Joined: Dec 14 03 7:18 am

Postby Pascal » Mar 09 06 8:55 pm

Yeah, I've been talking to Kaspersky about this one. Unfortunately the point where it fails is outside of the WinGate / Plugin code; so not something we can debug/breakpoint. We simply get a Generic Failure message back from them when we call into the post download update function.

The broken download might be a clue - perhaps the download is corrupted and once it manages to download a proper one again things go okay? Will try and test that tomorrow with breaking the connections inbetween.
Pascal

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pascalv@qbik.com
http://www.qbik.com
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