Forum for support for the Kaspersky AntiVirus for WinGate plugin
Sep 25 13 9:13 pm
We want to change our WinGate PC from XP-SP3 to Win7-64.
Both machines are running WinGate 8.01, Kaspersky Antivirus 8.0.0 and SMS Connector 8.0.0.
I imported the 32bit-settings to the 64bit machine successfully (still using the trial licenses).
The Kaspersky plugin is not started, and the log looks like
#Software: WinGate Format Id: {87E28D6E-308D-4799-81D7-DF2272774030} Format Name: WinGate Logger Format
#Version: 2.0 FieldMask: 1023
#Fields: SeqNo DateTime IP User LogSource ThreadId Context Severity EventId LogText
#Remark: TimeZone: -1:00
3 25.09.2013 09:47:30.069 Kaspersky AV for WinGate 1868 error 0 Loading Updater SDK failed, base path C:\Program Files\WinGate7\Packages\Kaspersky AV\Bin
4 25.09.2013 09:47:30.069 Kaspersky AV for WinGate 1868 error 0 Loading SDK failed, base path C:\Program Files\WinGate7\Packages\Kaspersky AV\Bin, error 126
Under C:\Program Files\ there are the directories ..\Wingate and \Wingate7 as well...
Has anyone an idea how to fix this ?
Moving the ..\Wingate7\ contents to ..\Wingate directory and modifying the registry settings to match that direcory ?
Best regards
Thomas
Sep 25 13 11:52 pm
Hi
did the program files folder change from c:\program files to c:\program files (x86) ?
This is most likely the problem - importing old settings can overwrite paths that are needed and are slightly different between x64 and x32 OS.
Regards
Adrien
Sep 26 13 2:25 am
Hi Adrien,
thanks for your hints !
We had a mixup of installation files under C:\Program Files\ and under C:\Program Files (x86), with many of the registry entries pointing to the wrong directory.
After merging the directories from C:\Program Files to C:\Program Files (x86) and after editing all registry entries to the proper directory anything works fine !!!
Thanks again for the quick help !
Thomas
Sep 26 13 2:36 pm
You're welcome!
glad you got it working.
Regards
Adrien
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