Forum for support for the Kaspersky AntiVirus for WinGate plugin
Jun 30 16 7:34 pm
I have been trying for ages to update my Kaspersky defs. Last update succeeded on 25th April 2016.
Any ideas guys ?
Engine Ver : 188.8.131.52
DB Sig : 7665266
Log Entry :
39260 2016/06/30 08:25:00.781 Kaspersky AV for WinGate 5840 info 0 Setting target platform for updater to kernel:i386;user:i386
39262 2016/06/30 08:25:25.921 Kaspersky AV for WinGate 5840 error 0 Update failed, result 00000013
Jun 30 16 10:35 pm
that error code means "the media is write protected"
Is the folder it's trying to update to read only or something?
Jul 06 16 7:13 pm
Sorry for the delay in replying. I have updated the permissions on the wingate directories. Still getting the error.
Any other areas you think could cause a problem ?
Jul 11 16 9:27 pm
Are you able to save anything into the \WinGate\Packages\Kaspersky AV folder?
Can you update to the latest version of WinGate and KAV and see if that helps?
Sep 16 16 8:00 pm
Again sorry for long delay.
I managed to fix this. It was simply the fact that the External NIC on the wingate server had an incorrect DNS server.
Corrected DNS and it kicked back into life.
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