Forum for support for the Kaspersky AntiVirus for WinGate plugin
Jun 30 16 7:34 pm
Morning
I have been trying for ages to update my Kaspersky defs. Last update succeeded on 25th April 2016.
Any ideas guys ?
Engine Ver : 8.3.2.4
DB Sig : 7665266
Log Entry :
39260 2016/06/30 08:25:00.781 Kaspersky AV for WinGate 5840 info 0 Setting target platform for updater to kernel:i386;user:i386
39262 2016/06/30 08:25:25.921 Kaspersky AV for WinGate 5840 error 0 Update failed, result 00000013
Jun 30 16 10:35 pm
Hi
that error code means "the media is write protected"
Is the folder it's trying to update to read only or something?
Regards
Adrien
Jul 06 16 7:13 pm
Hi Adrien
Sorry for the delay in replying. I have updated the permissions on the wingate directories. Still getting the error.
Any other areas you think could cause a problem ?
J
Jul 11 16 9:27 pm
Hi,
Are you able to save anything into the \WinGate\Packages\Kaspersky AV folder?
Can you update to the latest version of WinGate and KAV and see if that helps?
Thanks,
Matt
Sep 16 16 8:00 pm
Again sorry for long delay.
I managed to fix this. It was simply the fact that the External NIC on the wingate server had an incorrect DNS server.
Corrected DNS and it kicked back into life.
J
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