KAV settings do not stick

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KAV settings do not stick

Postby saubrey » Aug 20 06 6:14 am

The KAV plug-in "AntiVirus setting | Action to Take" does not stick. I set it to "Custom" and then later when I view it is set to "Quarantine". I use Terminal Services to access the server running Wingate, but other than that I see nothing that I'm doing that would cause this setting not to stick. All other setting in WG seem to correctly stick. I'm using WG 6.1.4 and KAV 2.x running on a win2k sp4 server.

Also, I'm still waiting for help to get the KAV updates working again. They have not updated since July 29. I've opened a help desk case for this, but it seems to have stalled too.

Thanks,

Steve
saubrey
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Re: KAV settings do not stick

Postby Nev » Aug 23 06 9:53 pm

saubrey wrote:The KAV plug-in "AntiVirus setting | Action to Take" does not stick. I set it to "Custom" and then later when I view it is set to "Quarantine". I use Terminal Services to access the server running Wingate, but other than that I see nothing that I'm doing that would cause this setting not to stick. All other setting in WG seem to correctly stick. I'm using WG 6.1.4 and KAV 2.x running on a win2k sp4 server.

Also, I'm still waiting for help to get the KAV updates working again. They have not updated since July 29. I've opened a help desk case for this, but it seems to have stalled too.

Thanks,

Steve


Hi Steve,

Not a solution but can you browse / ftp to one of these sites and save the base files then drop them into the bases directory.

http://updates1.kaspersky-labs.com/updates_ext/
http://updates2.kaspersky-labs.com/updates_ext
ftp://updates3.kaspersky-labs.com/updates_ext
ftp://downloads1.kaspersky-labs.com/updates_ext

Just interested to know if this shows to be a current set of bases when you restart Wingate.
--
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Postby saubrey » Aug 24 06 2:49 am

Should I take all the *.avc files or only the base*.avc files? Or should I take all the files at that URL?

Thanks,

Steve
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Postby Nev » Aug 24 06 3:25 pm

saubrey wrote:Should I take all the *.avc files or only the base*.avc files? Or should I take all the files at that URL?

Thanks,

Steve


Hi Steve,

Yes it is a bit complicated I grant you.

Probably to FTP all the contents of that folder to a temp location would be best.

Then backup your current 'Bases' directory to somewhere temporary before dropping them in could work.

Now that I look my system hasn't successfully updated for four days either, not sure why.

Here is a snapshot of my 'Download' directory:

avp.klb
daily-ex.avc
eicar.avc
ext004.avc
ext006.avc
ext007.avc
fa.avc
unp031.avc
unp034.avc
base034.avc
base052.avc
base054.avc
base084.avc
base105.avc
base106.avc
daily.avc
base001.avc
base005.avc
base013.avc
base030.avc
base031.avc
base032.avc
base033.avc
avp.set
7_45097.klc
125_45027.klc
102_45097.klc
102_4060.klc
101_45095.klc
base104.avc
ext005.avc
base025.avc
base026.avc
base027.avc
base028.avc
base029.avc
base023.avc
base024.avc
base022.avc
base107.avc
base108.avc
base019.avc
base020.avc
base021.avc
base056.avc
unp033.avc
krnunp.avc
mail.avc
unp000.avc
unp001.avc
unp002.avc
unp014.avc
gen001.avc
gen002.avc
gen005.avc
base010.avc
base016.avc
base017.avc
base018.avc
base004.avc
base006.avc
base008.avc
base009.avc
ext999.avc
gen004.avc
gen999.avc
krnexe32.avc
ocr.avc
unp026.avc
unp032.avc
base095.avc
base096.avc
ext001.avc
ext002.avc
base014.avc
base015.avc
base061.avc
base092.avc
krnmacro.avc
smart.avc
unp011.avc
unp016.avc
unp027.avc
krn001.avc
krn002.avc
krn003.avc
krn004.avc
krndos.avc
krnexe.avc
krnjava.avc
ext003.avc
kernel.avc
base058.avc
base074.avc
base083.avc
base102.avc
base999.avc
base003.avc
base011.avc
base012.avc
base051.avc
gen003.avc
krnengn.avc
unp003.avc
base067.avc
base101.avc
base103.avc
base036.avc
base037.avc
base038.avc
base048.avc
base059.avc
base060.avc
base002.avc
base007.avc
base099.avc
ca.avc
base082.avc
unp009.avc
base063.avc
base077.avc
base093.avc
base045.avc
unp004.avc
unp025.avc
base066.avc
base073.avc
base040.avc
base053.avc
base055.avc
base064.avc
base039.avc
unp022.avc
base098.avc
unp019.avc
base041.avc
base042.avc
base100.avc
base062.avc
base094.avc
base046.avc
base047.avc
base075.avc
base076.avc
base087.avc
base043.avc
base044.avc
unp028.avc
unp029.avc
unp030.avc
unp023.avc
unp024.avc
unp015.avc
unp017.avc
unp018.avc
unp020.avc
unp021.avc
unp008.avc
unp010.avc
unp012.avc
unp013.avc
unp005.avc
unp006.avc
unp007.avc
base097.avc
base088.avc
base089.avc
base090.avc
base091.avc
base078.avc
base079.avc
base081.avc
base085.avc
base086.avc
base068.avc
base069.avc
base070.avc
base072.avc
base057.avc
base049.avc
base050.avc
base071.avc
base065.avc
base080.avc
engine.cfg
engine.dt
avcmhk4.dll
avp.vnd
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Postby saubrey » Aug 24 06 5:06 pm

It seemed to work. I downloaded all the files from one of the ftp sites and put them into the Bases sub-dir. Then stopped and restarted Wingate. The KAV plug-in now reports that it has AV defs dated Aug 24, 2006.

OK, so this is good, I now have up-to-date AV defs, but the real issue still remains. How to get WG to automatically update AV defs as it should.

Thanks,

Steve
saubrey
WinGate Master
 
Posts: 207
Joined: Sep 15 03 12:55 pm

Postby Nev » Aug 26 06 7:46 pm

Hi all,

Well now I have a similar condition.

No updates since August the 20th.

Making a request for the plugin [Update] does not work as it used to, nor does any of the scheduled events.

Currently running the Manual Update facility which is ok.

Tried:
    Reinstalled the plugin
    Upgraded to Wingate V6.1.4
    Restored registry prior to failure

Shall see what Scheduler debug logging shows soon and report back.

Image

I also noticed that the Wingate saved registry is some 12kb or so smaller that all the previously saved ones in the last several months, so configuration is absent for some reason.

System in Win2k3 fully patched on a protected UPS power service.

Ok after Scheduled event this is the log in Debug:

08/26/06 16:31:39 Config changed
08/26/06 16:49:14 Error: Caught exception in CScheduleEventAction::DoAction 27
08/26/06 16:49:15 Event forced: Kaspersky Antivirus Update
08/26/06 16:49:15 Config changed
08/26/06 16:52:48 Config changed
08/26/06 17:25:04 Error: Caught exception in CScheduleEventAction::DoAction 27
08/26/06 17:25:05 Event processed: Kaspersky Antivirus Update
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Postby Nev » Sep 04 06 4:10 pm

Hi all,

Ok, I tackled this one.

Full re install and all working.

That is until I import the registry, had to revert to a registry some months ago for the plugin to automatically maintain itself.
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Postby adrien » Sep 06 06 11:07 am

Hi Nev

When you reimported the registry, what parts of the registry were reimported? The whole lot, or just WinGate registry? Did you reimport HKEY_CLASSES_ROOT?

Adrien
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Postby Nev » Sep 07 06 12:32 pm

adrien wrote:Hi Nev

When you reimported the registry, what parts of the registry were reimported? The whole lot, or just WinGate registry? Did you reimport HKEY_CLASSES_ROOT?

Adrien


Hi Adrien,

Just the Wingate registry from several months ago as the more recently scheduled registry saves were incomplete and caused the plugin to fail.
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Postby adrien » Sep 15 06 12:01 pm

OK, was wondering if it might have been a Kapserksy Labs licensing issue - they store licensing information in the registry as well.

Adrien
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