Unable to obtain interface

Forum for support for the Kaspersky AntiVirus for WinGate plugin

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Unable to obtain interface

Postby cn1234 » Jan 09 20 4:43 am

I have a scheduled task to run within WinGate to update the definitions for the antivirus at certain times. However, when I look at system messages it shows an error message "Unable to obtain interface for Kaspersky AntiVirus for Wingate".
My configuration is Windows 7 x64 with Wingate 6.6.4 and Kaspersky AntiVirus 3.04.
The licence file is still in date and valid.
How do I stop this error from showing and what is the fix?
I have visited http://www.wingate.com/updates/Kaspersky.key and downloaded the file and replaced the existing Kaspersky.key file. This file was located in the bin folder.
I then restarted the PC which in effect is restarting the WinGate service.
If I then try to a manual update I am shown the "Unable to obtain interface for Kaspersky AntiVirus for
Wingate" message under System Messages (See attached)

Things I have also tried:
Stopped the WinGate engine (icon becomes red)
Saved the file in the following locations:
C:\Program Files (x86)\WinGate\Plugins\Kaspersky AntiVirus 3.0
C:\Program Files (x86)\WinGate\Plugins\Kaspersky AntiVirus 3.0\bin

Unblocked the .lic file that was set on the properties of the file.
Using Licence Management>Reactivating the licence which is successful

What recommended steps should I take for installing this .key file?
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cn1234
 
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