Connection with WinGate server terminated

[Nev]

Hi all,

Have tried deleting history.

Any ideas?

[Roderick]

Hi,

Can you go to Remote Control Services -> Sessions -> is Timeout ticked? If yes, untick.

Let us know if this fixes the problem.

Regards

[Nev]

Hi,

Can you go to Remote Control Services -> Sessions -> is Timeout ticked? If yes, untick.

Let us know if this fixes the problem.

Regards

Hi Roderick,

Thank you, AOK now.

Whilst I have you, the latest revision of KAV has an option for a UNC path to soucre it's antiviral bases from.

Now I have configured this in the past but cannot locate the registry key mentioned by Pascal in my original post in another place.

[edmund.remo]

Hi,

I have the same error with him. However, the -- Remote Control Services -> Sessions -> Timeout ... is not ticked.
This particular error occurs very often nowadays, almost every hour this error message arises. Is there any way or solution to resolve this issue? This is really annoying with the users.

Thanks, Edmund

[adrien]

Hi Edmund

Which version of WinGate is this on?

We had some problems with an earlier version where there was a lot of traffic sometimes GateKeeper would shut down.

Adrien

[edmund.remo]

Hi Adrien,

The version we're using is WinGate 5.0.1 Build 766

Is there a bug or problem with this version? Actually, we've been experiencing this error even only 2 users are connected.

Need some help for this...

Thanks a lot for your concern.

Edmund

[mrees]

I have the same problem, except the Gatekeeper interface doesnt display at all, only the error.

How can I turn on the Remote service in Wingate if I cant get into Gatekeeper?

Thanks for your help

[mrees]

BUMP!

Can anyone from Qbik help on this matter?

Thanks

[jamesc]

Sounds like you have locked yourself out of the GateKeeper. This could be caused by modifying a policy in the Remote Control Service, or in the System Policies if the Remote Control Service also checks policies there;
i.e. Default Rights = May be used instead, or Must also be granted.

The following registry file will add the Administrator to the Remote Control Service, and set the Default Rights to "Are Ignored"; please review your Remote Control Service's policies after applying the fix.

You will need to:

1. Stop the WinGate Engine.
2. Backup your current WinGate registry (I always say that, but not essential.)
3. Apply this Registry file: http://www.wingate.com/downloads/remote ... egfile.zip
4. Start the WinGate engine.
5. Log in and review the Remote Control Service and your System Policies.

**The Remote Control Service looks after Authentication in WinGate; it also allows remote sessions of the GateKeeper if your license allows it.

***If there is no password on the Administrator Account, then the Remote Control Service will only bind to the localhost address; setting an Administrator Password is important if you need your LAN clients to authenticate.

[mrees]

jamesc

THANKYOU
You are a champ.
Worked like a treat !

Thanks again

[djackson]

Hi All,

I realise this is an old post but i am having the same problem.
The link to the .zip file no longer seems to be working. Does anyone know how i can get it please? Or at least explain what registry changes i need to make?

Cheers in advance,

Dave

[logan]

Hi Dave,

Drop me an email and I can send you a copy of the registry file.

logan at qbik dot com

[djackson]

Worked like a charm!!

Many thanks Logan. Much appreciated!

[garretkelly]

I have the same problem - can't login at all.

Can you send me the same file (sorry i can't find your email address)

[logan]

Hi garretkelly,

logan at qbik dot com

[groupetva]

Hi garretkelly,

logan at qbik dot com

Hi Logan,
Could you send me this file too, because I have the same problem to log in Wingate.
Thanks

[logan]

Sure thing. Drop me an email at logan at qbik dot com.

[groupetva]

Thank you Logan, but I still have this problem after updating the registry.

[logan]

Can you create a support ticket at the help desk and include the following information. Cheers.

Start --> Programs --> WinGate --> Advanced Options --> Registry --> Export Settings

[groupetva]

OK, I've just submit a support request ticket, so I'm waiting...
thank you Logan

[logan]

To update the rest of the forum, groupetva's problem was caused by the Administrator account being disabled. This can be fixed from the registry.

1. Stop the WinGate engine
2. Open the registry editor (start -> run -> regedit)
3. Navigate to HKEY_LOCAL_MACHINE/SOFTWARE/Qbik Software/WinGate/UserDatabase/Administrator/
4. Make sure the "Enabled" value is set to 1
5. Start the WinGate engine

[sheeraz1022]

Dear Logan, I have the same problem everytime when go online the connection is terminated. I dont know how this problem occured. Well It might be that Administrator accnt is disabled. I have reinstalled this application but the problem is not rectified. For the key which you have mentioned above, I cant find Enabled key in the administrator. please tell me what can I do? and can you give me your email address so that I can be able to share problems directly with u!
THanks

[logan]

Hi Sheeraz. You can contact me through support at qbik dot com.