Auto updater stops updating, then WWW proxy hangs

Forum for support for the Kaspersky AntiVirus for WinGate plugin

Moderator: Qbik Staff

Postby saubrey » Jun 09 06 4:50 pm

> Do you have any proxy configuration done on the WinGate server itself
Yes, Internet Explorer on the WG server is configured to use the WG www proxy...if that is what you are asking. If you are asking what proxies I have configured within WG, I have: ftp, pop3, rtsp, socks, & 3 www proxies.

>Also, if it is still in this state - can you manually reach any of
>the update URLs?
It is still in this state and using IE on the WG server I can reach the update URLs. I tried http://downloads4.kaspersky-labs.com, downloads2, and downloads1 and all of them were reachable with IE. Yet all of them failed when the KAV autoupdater tried to access them 20 minutes ago.


>Are you still updating on an hourly basis
Yes.

>Is your local IE (Server) set to run through the proxy?
Yes. It is using 127.0.0.1:80 as the proxy IP. Bypass proxy server for local addresses is checked, and Use the same proxy server for all protocols is checked.
saubrey
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Postby Pascal » Jun 12 06 4:17 pm

I'm wondering if the problem could simply be an aberrant scenario caused by going through the proxy. It should not - especially as you can access the site normally. However, I'll do a special build for you that allows you to flag using the CP internet settings on / off, then we can try that for a while. I'll try to get that out to you tomorrow; can I use the email address you used to send the logs to me?

In the meantime, I've been speaking with a very helpful member of Kaspersky's SDK Support team who is busy looking into the developers on this issue.
Pascal

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pascalv@qbik.com
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Postby saubrey » Jun 13 06 4:20 am

>can I use the email address you used to send the logs to me?

Yes
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Postby Pascal » Jun 16 06 10:55 am

Hi Steve,

We've been working on this. Unfortunately, it seems the setting for determining how to connect is being ignored by the Updater SDK. However, after speaking to Adrien and the people at Kasperksy Labs, we got the following information:

"Today we would announce new version of the SDK that should solve this
issue. Please request it."

So, we'll need to upgrade our system to use the version 5 SDK. This will happen over the next week or so, I'll let you know when we have an advance version of it ready as you're one of the people who see this issue.

Regards,
Pascal

Qbik New Zealand
pascalv@qbik.com
http://www.qbik.com
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Postby saubrey » Jun 16 06 2:41 pm

Thank you. I look forward to trying it.

-- Steve
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Postby saubrey » Jul 23 06 5:05 pm

>So, we'll need to upgrade our system to use the version 5 SDK. This will
>happen over the next week or so, I'll let you know when we have an
>advance version of it ready as you're one of the people who see this
>issue

Any update on this?
saubrey
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Posts: 207
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Postby saubrey » Aug 07 06 5:31 pm

Is there any update on getting the KAV auto updater to work correctly all the time? My KAV virus defs have not been updated since July 29, and I have not been able to force them to update. I've rebooted WG and the computer that is running WG, but that didn't cause virus defs to update...usually it does, but not this time.

Thanks,

Steve
saubrey
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Postby saubrey » Apr 20 07 5:49 pm

It has been over 6 months since my last post on this topic. KAV auto updater still stops working after 5 or 6 days. Do you have an update on fixing this?

I have Win2k sp4, Wingate 6.2.1 build 1123, KAV 2.0.1

Thanks,
Steve
saubrey
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Postby saubrey » Apr 27 07 3:56 pm

Pascal: Almost 1 year ago you said that Wingate would upgrade to the KAV version 5 updater and that would fix my problem. Has this upgrade been done?

Thanks, Steve
saubrey
WinGate Master
 
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Postby saubrey » May 09 07 3:10 am

Here is the l05/08/07 06:07:01 0.0.0.0 <system> 0000001476 Starting update
05/08/07 06:07:01 0.0.0.0 <system> 0000002852 Starting update : ftp://download1.kaspersky-labs.com/updates_ext
05/08/07 06:07:01 0.0.0.0 <system> 0000002852 Connecting to server : download1.kaspersky-labs.com [Busy]
05/08/07 06:07:01 0.0.0.0 <system> 0000002852 Connecting to server : download1.kaspersky-labs.com [Failed]
05/08/07 06:07:01 0.0.0.0 <system> 0000002852 Starting update : ftp://updates3.kaspersky-labs.com/updates_ext
05/08/07 06:07:01 0.0.0.0 <system> 0000002852 Connecting to server : updates3.kaspersky-labs.com [Busy]
05/08/07 06:07:02 0.0.0.0 <system> 0000002852 Connecting to server : updates3.kaspersky-labs.com [Done]
05/08/07 06:07:02 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Busy]
05/08/07 06:08:18 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Failed]
05/08/07 06:08:18 0.0.0.0 <system> 0000002852 Disconnecting from server : updates3.kaspersky-labs.com [Busy]
05/08/07 06:08:18 0.0.0.0 <system> 0000002852 Disconnecting from server : updates3.kaspersky-labs.com [Done]
05/08/07 06:08:18 0.0.0.0 <system> 0000002852 Starting update : ftp://downloads1.kaspersky-labs.com/updates_ext
05/08/07 06:08:18 0.0.0.0 <system> 0000002852 Connecting to server : downloads1.kaspersky-labs.com [Busy]
05/08/07 06:08:20 0.0.0.0 <system> 0000002852 Connecting to server : downloads1.kaspersky-labs.com [Done]
05/08/07 06:08:20 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Busy]
05/08/07 06:09:36 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Failed]
05/08/07 06:09:36 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads1.kaspersky-labs.com [Busy]
05/08/07 06:09:36 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads1.kaspersky-labs.com [Done]
05/08/07 06:09:36 0.0.0.0 <system> 0000002852 Starting update : ftp://downloads-us1.kaspersky-labs.com/updates_ext
05/08/07 06:09:36 0.0.0.0 <system> 0000002852 Connecting to server : downloads-us1.kaspersky-labs.com [Busy]
05/08/07 06:09:37 0.0.0.0 <system> 0000002852 Connecting to server : downloads-us1.kaspersky-labs.com [Done]
05/08/07 06:09:37 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Busy]
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Failed]
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads-us1.kaspersky-labs.com [Busy]
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads-us1.kaspersky-labs.com [Done]
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Starting update : http://downloads1.kaspersky-labs.com/updates_ext
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Connecting to server : downloads1.kaspersky-labs.com [Busy]
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Connecting to server : downloads1.kaspersky-labs.com [Done]
05/08/07 06:10:53 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Busy]
05/08/07 06:11:01 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Done]
05/08/07 06:11:01 0.0.0.0 <system> 0000002852 Downloading file [Busy]
05/08/07 06:11:01 0.0.0.0 <system> 0000002852 Downloading file : fa001.avc [Done]
05/08/07 06:11:02 0.0.0.0 <system> 0000002852 Downloading file : dailyc.avc [Done]
05/08/07 06:11:02 0.0.0.0 <system> 0000002852 Downloading file : daily-ec.avc [Done]
05/08/07 06:11:03 0.0.0.0 <system> 0000002852 Downloading file : daily.avc [Done]
05/08/07 06:11:03 0.0.0.0 <system> 0000002852 Downloading file : daily-ex.avc [Done]
05/08/07 06:11:04 0.0.0.0 <system> 0000002852 Downloading file : avp.klb [Done]
05/08/07 06:11:04 0.0.0.0 <system> 0000002852 Downloading file [Done]
05/08/07 06:11:04 0.0.0.0 <system> 0000002852 Installing file [Busy]
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Installing file [Done]
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads1.kaspersky-labs.com [Busy]
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads1.kaspersky-labs.com [Done]
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Starting update : http://downloads4.kaspersky-labs.com/updates_ext
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Connecting to server : downloads4.kaspersky-labs.com [Busy]
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Connecting to server : downloads4.kaspersky-labs.com [Done]
05/08/07 06:11:34 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Busy]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Done]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Downloading file [Busy]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Downloading file : fa001.avc [Done]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Downloading file : dailyc.avc [Done]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Downloading file : daily-ec.avc [Done]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Downloading file : daily.avc [Done]
05/08/07 06:11:42 0.0.0.0 <system> 0000002852 Downloading file : daily-ex.avc [Done]
05/08/07 06:11:43 0.0.0.0 <system> 0000002852 Downloading file : avp.klb [Done]
05/08/07 06:11:43 0.0.0.0 <system> 0000002852 Downloading file [Done]
05/08/07 06:11:43 0.0.0.0 <system> 0000002852 Installing file [Busy]
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Installing file [Done]
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads4.kaspersky-labs.com [Busy]
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads4.kaspersky-labs.com [Done]
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Starting update : http://downloads2.kaspersky-labs.com/updates_ext
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Connecting to server : downloads2.kaspersky-labs.com [Busy]
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Connecting to server : downloads2.kaspersky-labs.com [Done]
05/08/07 06:12:13 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Busy]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Selecting files : /updates_ext/ [Done]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Downloading file [Busy]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Downloading file : fa001.avc [Done]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Downloading file : dailyc.avc [Done]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Downloading file : daily-ec.avc [Done]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Downloading file : daily.avc [Done]
05/08/07 06:12:20 0.0.0.0 <system> 0000002852 Downloading file : daily-ex.avc [Done]
05/08/07 06:12:21 0.0.0.0 <system> 0000002852 Downloading file : avp.klb [Done]
05/08/07 06:12:21 0.0.0.0 <system> 0000002852 Downloading file [Done]
05/08/07 06:12:21 0.0.0.0 <system> 0000002852 Installing file [Busy]
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Installing file [Done]
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads2.kaspersky-labs.com [Busy]
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Disconnecting from server : downloads2.kaspersky-labs.com [Done]
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Starting update : ftp://download4.kaspersky-labs.com/updates_ext
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Connecting to server : download4.kaspersky-labs.com [Busy]
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Connecting to server : download4.kaspersky-labs.com [Failed]
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Starting update : ftp://download2.kaspersky-labs.com/updates_ext
05/08/07 06:12:51 0.0.0.0 <system> 0000002852 Connecting to server : download2.kaspersky-labs.com [Busy]
05/08/07 06:12:52 0.0.0.0 <system> 0000002852 Connecting to server : download2.kaspersky-labs.com [Failed]
05/08/07 06:12:52 0.0.0.0 <system> 0000001476 Unable to download antivirus database - update failed - Unspecified error
05/08/07 06:12:52 0.0.0.0 <system> 0000001476 Completing update
og from the most recent failed attempt
saubrey
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