Wingate keeps crashing!

[stobby256]

Hi All,

This has happened four times now (I'll raise a ticket!)

The office goes offline, no phones or internet. Look at the wingate service, and it has stopped. Restart the service and it holds up for around three days... End of my tether at the moment!

Here's the error log...

Faulting application name: WinGate.exe, version: 8.0.2.4614, time stamp: 0x523f8a87
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xe06d7363
Fault offset: 0x00014b32
Faulting process id: 0x2144
Faulting application start time: 0x01cecf3c35b0aa36
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: de05db4b-3c7f-11e3-9409-00221982c2cf
Faulting package full name:
Faulting package-relative application ID:

[adrien]

Hi

we released a version last week that fixes a couple of crashes, so I'd recommend updating to 8.0.3.

If it still crashes, there should be files generated in the program files \ WinGate folder called wingate_crash....dmp, if you could send them in, it can really help us track down the issue.

Regards

Adrien

[stobby256]

Lost count of the number of times now...

Always memory leaks etc...

Easier to write a batch file that restarts it each morning.....!! Will raise a ticket

Faulting application name: WinGate.exe, version: 8.0.2.4614, time stamp: 0x523f8a87
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988950
Exception code: 0xe06d7363
Fault offset: 0x00014b32
Faulting process id: 0x1058
Faulting application start time: 0x01cee7483fe2068a
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: bdcd4da1-537a-11e3-9412-00221982c2cf
Faulting package full name:
Faulting package-relative application ID:

[adrien]

Hi Steve

I see you're also still running 8.0.2, but I think would be best to disable timeline if you're not going to change out MDB to another DB.

We're still evaluating alternatives to MDB due to the memory leak and concurrency / performance issues. You currently have the option of MySQL, PostgreSQL and MS SQL Server. MySQL and PostgreSQL are about a 10 - 20 minute job to set up.

Adrien

[stobby256]

AGAIN AND AGAIN AND AGAIN

Time line disabled and its crashed three times in two days - GUYS PLEASE SORT THIS OUT!!!!

It has produced 50Mb of crash dump files in 30 minutes....

[adrien]

Thanks for your help last night on this one Steve.

Hopefully we can get to the bottom of the DNS issue today. Also hopefully using the more responsive DNS server (google) will cause fewer of these issues, and taking logging off the DNS client will prevent it from causing a crash.

Cheers

Adrien

[stobby256]

Heres hoping...

Tech support always is this products strong point... :-)

[RM_Goff]

I have similar problem. Wingate crashes several times a day, most crashes happen in a serial way - two-three-four times within 10-30 minutes, then everything works fine for several hours, then again, several crashes within a short time. Timeline module is deinstalled. Swithing caching off brings nothing positive.

Faulting application name: WinGate.exe, version: 8.0.5.4634, time stamp: 0x529e96ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x994
Faulting application start time: 0x01cf1daf158a7fae
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: ca5868c4-89a2-11e3-b85f-f46d04665c0d


Faulting application name: WinGate.exe, version: 8.0.5.4634, time stamp: 0x529e96ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x4c4
Faulting application start time: 0x01cf1d8f853c7bb2
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 2f63748e-89a2-11e3-b85f-f46d04665c0d


Faulting application name: WinGate.exe, version: 8.0.5.4634, time stamp: 0x529e96ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x994
Faulting application start time: 0x01cf1d3c02802600
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 8eac319a-8982-11e3-b3c8-f46d04665c0d


Faulting application name: WinGate.exe, version: 8.0.5.4634, time stamp: 0x529e96ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x64c
Faulting application start time: 0x01cf1d3b4630c9d3
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 1c5ddda1-892f-11e3-b3c8-f46d04665c0d


Faulting application name: WinGate.exe, version: 8.0.5.4634, time stamp: 0x529e96ed
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x4c0
Faulting application start time: 0x01cf1d3923e9bdb2
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 6009beb4-892e-11e3-b3c8-f46d04665c0d

Adrien, may you help here? I can attach wingate crash dumpings but not sure if it is a good way to post it here.
Thank you in advance
Goff

[labull]

Goff - probably would be best if you send a ticket to support@wingate.com and someone will be able to look into this issue for you.

[adrien]

Hi

also, if you can send in any wingate crash files would be really useful - in the WinGate folder, called wingate_crash....dmp

Regards

Adrien de Croy

[RM_Goff]

Thank you, Adrien, i'll send files to support team

[adrien]

Hi

We're seeing issues relating to timeline that looks like this. Basically if using MDB for timeline database (default) and logging web activity (also on by default), then when the number of records gets large it runs into problems.

You could try disabling web activity logging in timeline settings (general tab) if you're not using it.
Also purge the database.

MDB format maxes out at 2GB, after which it grinds to a painful halt.

We changed the default database in WinGate 8.1 (out soon) to SQLite for this reason.

Regards

Adrien de Croy

[RM_Goff]

Thank you again! Timeline module is disabled since several weeks, but it was enabled before. Disabling Timeline changes nothing in behavior, WG still crashes. I send files to support team now, hope they will find a problem. (and yes, SQLlite is generally a good idea:)

[adrien]

thanks for sending those in, I'll check them out today.

Regards

Adrien

[RM_Goff]

Hi, Adrien!

Have you received a mail with dumps? If not, may I send it again? Wingate keeps crashing :(

Thank you

[adrien]

Hi

Are you using Kaspersky AV for WinGate, and WinGate SMTP server? That's our current avenue for investigation.

Regards

Adrien de Croy

[RM_Goff]

Yes, both of them. I disable scanning of incoming SMTP traffic in AVK settings now, lets see if it helps))

Thank you

[adrien]

Hi

which version of Kaspersky AV for WinGate are you running? You should be able to see in WinGAte updates, or in the modules panel it will give you a full version of the kaspersky engine and UI modules.

Regards

Adrien

[RM_Goff]

8.0.0.4601

[adrien]

I just sent you a link to a new version we think should fix this problem.

Regards

Adrien

[RM_Goff]

Thank you, Adrien! After update crashes are gone - wingate works since many days fine ))

[adrien]

That's great news, thanks!

Regards

Adrien

[RM_Goff]

Hi, Adrien!

We got this problem again after updating from older version (8.1.0) to 8.2.5.4733. Wingate.exe crashes several time a day.

Could you advise me, what can i do? May be parts of buggy code found a way into new version?

Thank you in advance
Goff

[adrien]

Hi

can you please email us any wingate_crash....dmp files in the WinGate directory?

Please send them to support@wingate.com

Regards

Adrien

[RM_Goff]

Hmmm... Wingate crashes but there are no dumps. Should i enable somewhere smth (debug options or smth like this) to tell wingate to make dumps?

[adrien]

Hi

If WinGate crashes (the service stops unexpectedly) then it should create a file in the WinGate folder. When you say crashes - is this what's happening, or something else?

Regards

Adrien

[RM_Goff]

Here are samples from Event Viewer:

Application
Log Name: Application
Source: Application Error
Date: 21.12.2014 23:59:56
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: lesnik
Description:
Faulting application name: WinGate.exe, version: 8.2.5.4733, time stamp: 0x54092dfe
Faulting module name: WinGate.exe, version: 8.2.5.4733, time stamp: 0x54092dfe
Exception code: 0xc0000409
Fault offset: 0x001d8977
Faulting process id: 0x574
Faulting application start time: 0x01d01d7185ea0270
Faulting application path: C:\Program Files (x86)\WinGate\WinGate.exe
Faulting module path: C:\Program Files (x86)\WinGate\WinGate.exe
Report Id: 14554dd4-8965-11e4-97b3-f46d04665c0d

System
Log Name: System
Source: Service Control Manager
Date: 21.12.2014 23:59:56
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lesnik
Description:
The Qbik WinGate Engine service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Neustart des Diensts.

Looks like WG service crash. What service has to create dump file? Is it a Windows service? When computer is going to restart i see another record, but i'm not sure if this has smth to do with wingate.

Log Name: System
Source: volmgr
Date: 21.12.2014 23:57:35
Event ID: 46
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lesnik
Description:
Crash dump initialization failed!

[adrien]

Hi

WinGate creates the crash dump file itself in the top level exception filter. Usually this is pretty reliable.

So there are no dmp files in the Program files\WinGate folder?

Adrien

[RM_Goff]

Exactly. There are no dump files related to today's crashes.

[RM_Goff]

Adrien, i have to look a little bit more at wingate behavior and test several things here, i hope i may get some more info about crashes.

Thank you))