Wingate 6.5.2 reboot pc

[dovale]

When I update wingate 6.2.2 to 6.5.2 computer can't boot, automatic reboot every time. I boot pc in safe mode and reinstall wingate 6.2.2 and solve the problem.

What can I do for update to 6.5.2 ?

I have windows XP PRO SP2.

[adrien]

Hi

Did you get a minidump created? Can you please send this to us at support@wingate.com

Regards

Adrien

[dovale]

I only see windows log, and he reboot again.

For stop I use safe to uninstall the wingate.

[adrien]

normally windows creates a minidump file, in windows\Minidump

If there's one in there corresponding to the time of the crash, could you send it please?

Regards

Adrien

[dovale]

Hi

Same problem with version 6.6 and no minidump file created :(

what problem could by?

cumpl

António do Vale

[adrien]

Do you have minidump enabled?

If you right click on My Computer
select properties
select Advanced tab
click on Startup and Recovery settings button

you then see system failure options. Make sure that under Write Debugging information, that you don't have "none" selected. We normally use Small Memory Dump, which creates minidump files in the folder you specify.

Regards

Adrien

[dovale]

Option are activated but windows don't write anything on events and minidump :(

Probably is conflict with network drivers, i will try to install wingate on a new pc and export registry for the new, my problem is activate licence, if i have a problem my service stop and 90 users stops too :(

cumpliments

António do Vale

[labull]

Antonio,

Install a trial license on the new system and then contact support@qbik.com to get the old license deactivated.

Then you can activate the license on the new system. This should result in no downtime for your users.

Larry

[dovale]

hello,

I try again today with new version wingate 6.6.4 on another pc LENOVO WINDOWS XP PRO SP3 and had same error with system crash, DRIVER_IRQL_NOT_LESS_OR_EQUAL and file qbikids.sys.

Note: diferent network cards/drivers, on first intel and this new pc Marvel Yukon.

Plugins in use: Netpatrol, Puresight, Kaspersky antivirus.

I Can get file minidump and have options selected.

need help

cumpliments

Last edited by dovale on Mar 31 10 1:14 am, edited 2 times in total.

[dovale]

Hello,

more details for blue screen error:

*** STOP: 0x000000D1 (0xC02E782C,0x00000002,0x00000000,0xB9DE9D57)
*** qbikids.sys - Address B9DE9D57 base at B9DDF000, Datestamp 41478781fa

[adrien]

Hi

That's NetPatrol. I'm pretty sure there are problems running WinGate and NetPatrol on the same computer since 6.5.

Are you able to remove NetPatrol?

Regards

Adrien

[dovale]

Hello,

But i will lose IDS protection :(

Regards,

António

[Alen]

Adrien is right. I had the same problem with NP.

But i will lose IDS protection :(

dovale, IDS is good to install inside the network, not on the edge. IMHO. So it will be better to transfer it to a PC inside your network.

[dovale]

Hello,

now it's working but i have to uninstall Netpatrol, but i think the system is unsecure now, i buy Netpatrol for get better security, what can i do now?

regards,

António do Vale

[Alen]

i think the system is unsecure now, i buy Netpatrol for get better security, what can i do now?

dovale, don't worry. You have Wingate and OS policies to secure Wingate machine.
NP is better to install inside your network to be sure noone is penetrating inside your network walking around Wingate. That is more important, than Wingate by itself.

And NP is not destined to "secure Wingate".