Bug on Wingate 6.04

[william_ht]

Hi I'm using Wingate 6.04 and whenever I disable and enable a network connection, my PC re-boots. It happens consistently when I do the mentioned above.

I'm running
Windows XP Professional Edition
2xSATA drives in Raid 0 (Intel Application Accelerator)

It seems to be linked to some interruption related to Raid 0 as it always display the Rai config window when the PC reboots.

Hope you can solve my problem.
Thanks,
William

[genie]

Hi,

Does it reboot or shows blue screen with the crash report? Can you forward the blue screen information to me, please, if there is any?

[william_ht]

Hi thanks for your prompt reply.

There is no blue screen, it just reboot straight away.

Cheers

[genie]

There are a couple of things to check:

First of all, I assume that you have tried enabling/disabling the adapter without Wingate driver loaded, have you not?

Try to disable autoreboot, so we can get this crash information from your system. To do that, start regedit.exe application, go to key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl and change value AutoReboot to 0. Also, change value CrashDumpEnabled to 3 - then the system will generate minidump files (64K long) which we can use to determine the cause of the problem. Then reboot the machine and try this enable/disable sequence again. The system should display stop information - what we need here is the stop code, driver name, which caused the error, driver base address and the stop address. Also, if you send me the minidump file generated it would be more than helpful.

[Nev]

Hi Genie, an applet can also do that --> Rt Click My Computer --> Properties --> Advanced --> StartUp and Recovery

Same thing, but for the lazy amonst us :-)

[genie]

:))) Thanks, Nev - I forgot about it :)

[william_ht]

Hi genie,
Just did what you suggested and got the following blue screen now:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

STOP: 0x000000D1 (0xAC6C05DA, 0x00000002, 0x00000000, 0x85961A87)


The PC without Wingate does not generate this re-boot

Thanks

[tnc]

I'm also using Wingate 6.0.4 (Build 1025) and It works very well. I guess your hardware got problems ???

[william_ht]

Well, the fact is that when i remove Wingate the disable/enable network adapter works fine. When Wnigate is installed, it consistently re-boots when adapters are switched off/on.

it's most probably related to my Raid 0 set-up but this should have a fix on the software side I guess.

The Raid 0 is ICHR5 supporte by Intel.

Otherwise Wingate seems to be a great software.

Thanks

[Pascal]

Do you have the minidump? If so, emailing it to Genie can usually help him solve those problems.

[genie]

:))) Ermm... Minidum was actually another thing I wanted to ask you for :)

[william_ht]

Hi Genie,

Have just sent the minidump file to your email as requested.
Hope you can find the origin of the problem with this.

Your prompt support is well appreciated.

Thanks,
William

[genie]

Ok, that's what I found:

The driver that caused this problem is rrspy.sys - does it ring a bell? Wingate driver is not involved in the carsh but from what you described earlier it might be that Wingate driver somehow triggers this problem without being directly invloved. Are there newer versions of this RAID driver?

[william_ht]

Genie,
I have no clue what this file is about. But I guess it is one of the Raid system files.

Have downloaded the latest Intel Raid driver and the problem remains.

What can you suggest to fix this problem?

Thanks

[genie]

Hi, William

Do you have SP2 installed on this machine?

[william_ht]

Dear Genie,
Yes I have Windows XP professional SP2 installed.
All latest windows up-date are installed.

Rgds,
William

[genie]

Now, can you try one thing: disable DEP support - either through the applet or in boot.ini file. Open the file and find a /NoExecute=... key in it. Change it to /Execute and save boot.ini. You will have to reboot the machine after this change.

[william_ht]

What is this DEP supposed to do? How do I get there through applet?

thanks

[genie]

System properties applet (Advanced/Data protection page) does provide some control over it but AFAIR it does not allow you to switch it off completely - better try boot.ini option.

[william_ht]

Genie,

Have changed the boot.ini file as you said but it does not solve the problem.

The PC still reboots when I enable/disable network adaptors

[Pascal]

I'm suspicious that it only happens when you en/disable network adapters. If you leave them alone, nothing happens, correct - and the system operates normally?

I suspect the rrspy.sys file belongs to the Raid subsystem, but can you check please which device uses this driver? It is possible that it might not be related to the RAID setup.

Then, the network adapters you have in the machine that you disable - are they onboard or plug-in cards? If onboard, have you got the latest drivers for them? (It could be a driver hook problem when they are en/disabled that somehow does bad things to the RAID subsystem ... reaching a bit there, though)

[genie]

William, can you email me this rrspy.sys file?

[william_ht]

It seems that this problem has nothing to do with this rrSpy.sys file.

I have removed this file from but still the PC reboots when I disable/enable Wingate.

Please let me know asap.

Thanks

[genie]

Hi, William,

Can you send me the minidump file again - the one that is generated without rrspy.sys driver being active?

[william_ht]

Hi Genie,

Have just emailed to you the minidump file generated after removing the rrspy.sys file as you suggested.

The PC continues to re-boot when Wingate is installed and NIC is disabled/enabled. So nothing related to this rrspy.sys file.

Hope you can fix this problem asap.

Sorry for taking time to get back to you as I was on business trip abroad.

Thanks