E-mail configuration question

[jazzzz]

Hello all, great product. Here is my scenerio, which may be totally unrelated to wingate. I am utilizing Wingate 5.2.3 and am running my email through the gate 192.168.0.1 both incoming and outgoing mail. In my SMTP service I have my outgoing set to my ISP SMTPs proxy example (out.myisp.net). In outlook I have my account set as follows
POP3: 192.168.0.1
SMTP: 192.168.0.1
now here is where I add our on line hosting company mail server so I may receive and send mail via our hosting addresses. I might add it works just fine.
Account Name: myweb@myweb.com#pop.registeredsite.com

for my ISP account I have that set to
Account Name: myname#in.myisp.net
again all works fine.

Any idea why three e-mails are being sent using my hosting company account?

I receive e-mails and send them just fine. However, when I send a group of e-mails to our registered clients they receive three? What do I have set incorrectly if anything?

[Warren]

Hi Jazzzz,

A couple of things to consider and neither of them maybe the answer. But first, let me tell you that I have searched high and low on various sites for an answer to just this question and I am still none the wiser.

First. In place of "pop" in your Account Name; which maybe completely correct, try both "mail" or "smtp". Your IP may have given you the correct format, but both of my mails work; one with "mail" and the other with "smtp". This may have nothing to do with the situation, but try it.

The other detail that I think influences the multipule sending of mails; three is a few as your will see in a moment, is a full operating disc - where your operating system resides. I have no proof of this, but since I cleaned-out my C: Drive, I don't seem to be having this problem. I have an idea, that the outgoing mail, doesn't have enough elbow room to clear to disc and they sit in the Outbox sending indefinitely. Also, since I switched to using Outlook as against Express, the problem seems to have been resolved. Not sure which of my actions actually fixed the situation. Oh! I also upgarded to Windows XP Professional. As you see, I threw everythng at the problem and somehow by luck or ignorance, solved my problem.

Your receipients are lucky. One of my Clients received some 25 copies of one of my mails, which had some rather heavy image files attached. His mail box just grunted and died.

This is not the first time this problem has cropped-up on the WinGate Forum. It is also discussed on other forums. So if anyone else has any bright ideas, let's hear from you. I seem to be OK at the moment, but out of curiosity, I would sure like to know the root cause of the problem.

Regards, Warren

[Warren]

Hi Jazzzz,

Sorry, but I have just taken a look at your message again, and I am not sure if I quite understand your point.

In two places you have your Account Name. One says "myweb@myweb.com#pop.registeredsite.com and the other says "myname#in.myisp.net" One of these is correct for your situation and the other isn't or maybe I have not read your message correctly.

As mentioned previously, I have two mail address'. One Mail Server requires the full e-mail address including the @, plus the delimiter #, plus mail.****.****. (fred.blogs@mail.kiwiland.com) The other required the simple user name, plus delimiter, plus smtp.****.***. (fredblogs#smtp.kiwiland.com)

My apologies to Fred if the use of his name offends him.

Check to see if this is my confusion or not.

Regards, Warren

[jazzzz]

here is my scenario. I use KAV so I want my mail to go through the gate hence my incoming and outgoing mail needs to be 192.168.0.1 for both. Now we maintain a web presence but not on our servers but via a hosting company therefore the two pop addresses.

However, we access and send our mail through our local ISP so we utilize their mail SMTP server to send our mail and likewise we utilize their POP to retrieve all accounts including those at our hosting addresses. So in our account in Outlook we simply change the account name to match the appropriate account as it is still going out through our ISP's SMTP server.

jazz@myisp.net#mail.mymail.net
jazz@jazz.com#registereduser.jazz.com

Boy I hope that's clear?

If we send one e-mail from any account everything works fine. When we send out our monthly update and include multiple addresses that's when we have the problem and all clients receive three emails regardless of what account we use. If we remove the proxy and go straight to our POP and SMTP sever then we have no problems. I did notice this last time that our mail sat in our outbox even after it was sent the first time.

Finally, we are using Outlook 2000 on a Windows XP Professional system that runs flawlessly.

[Warren]

Hi Jazzzz,

You've got me. Not sure what to suggest. I just don't know enough of the "under the hood" stuff to know how Outlook works. I solved my problem by trying all sorts of things and to date, the multiple sending has stopped. It seems strange that there are exactly three messages being sent. It's almost as if there is some sort of default operating.

I think I follow your configuration now. The inbound/outbound 192.168.0.1 is correct. (I just use a different private address) I also, use the IP's server in the WinGate SMTP Proxy and my own domain as the Account Name in Outlook (Express is the same). This is just as you have it set up.

Again, sorry to repeat, but I would have thought that in the WinGate SMTP Proxy Server, the "Outbound server" panel should have been something like "smtp.myisp.net" Then in Outlook, the "Account name" would be "jazz@jazz.com#mail (or similar) . registereduser.jazz.com. This may have nothing to do with the sending of 3 copies, but??

Also, there are times when "something" happens and the proxies stop working. Fortunately not often. When this happens, I simply delete the accounts in Outlook as well as the POP3 and SMTP proxies in WinGate and reinstall/reconstruct them. This seems to fix whatever was causing the problem. Not sure if you have tried this, but it's an option?? This is similar to Larry Bull's Code of Conduct. If you have a problem with WinGate, first go and delete the history files and restart the program. This measure works most of the time, as does deleting e-mail accounts and their proxies, then building them again.

Also, I will repeat what I said yesterday. Not enough disk space, physical or virtual memory could contribute to this problem of multiple messages, but it is only a feeling and I have no real proof of it.

That is about all I can say about it for the moment.

I have a Word Document that I have sent to various people now and some of them have had success in configuring their proxies after reading it. If you want me to sent you a copy, let me know. My e-mail is in my profile.

Let us know what happens next. Good luck.

Regards, Warren