Server crashing with qbikhk2k error

[saubrey]

I'm running Wingate 6.2.2 build 1137 on Win2k server sp4. In the past two days my server has crashed 3 times (for the past 7 years it hardly ever crashed). The minidump file shows qbikhk2k on the stack. I'm not really sure that qbikhk2k is at fault, but it is on the stack. I have the entire minidump file if you want it. FYI: my server has 256 MB RAM of which the two KAVSS.exe consume 242 MB.

****************************************************************
** Stack Trace
****************************************************************

ChildEBP RetAddr Args to Child
f089bcb0 8046aaef 8114cc68 00000000 f9bf6a83 ntoskrnl!ExFreePoolWithTag+0x18a
f089bcc8 f9bf8312 8114cc68 8114cc68 f089bcf8 ntoskrnl!ExFreePool+0xb
f089bcd8 f9bf82ca 00000001 f9bf8e96 8114cc68 qbikhk2k!0xf9bf8312
f089bcf8 f9bf8e34 00000000 00000000 f9bf1adb qbikhk2k!0xf9bf82ca
f089bd24 f9bf91db 87db7628 0000007c 816380c8 qbikhk2k!0xf9bf8e34
f089bd8c f9bf9820 00000000 00000000 00000000 qbikhk2k!0xf9bf91db
f089bda8 80454ab6 8163819b 00000000 00000000 qbikhk2k!0xf9bf9820
f089bddc 804692b2 f9bf97b0 8163819b 00000000 ntoskrnl!PsSetCreateThreadNotifyRoutine+0xa8
00000000 00000000 00000000 00000000 00000000 ntoskrnl!KiDispatchInterrupt+0x422

[adrien]

Hi

Looks like it's crashing in some memory access - ExFreePoolWithTag is a memory deallocation function.

a 256MB Ram machine with 2 KAV processes on it is really going to struggle. That means any time anything does anything, it will go to swap file.

That minidump file would be very useful thanks. Can you email it to support@qbik.com please?

Thanks

Adrien