What do I do to get this activated?

[Pickels]

I purchased online a 25 user license for Wingate and installed it on Windows NT4.0 and it didn't work correctly.

I then built a new computer running Windows XP-Pro and tried to re-load it but it now says that my license is already in use. I then installed it using the 30 day free trial and it works fine - but need to get the demo turned into my licensed copy. What do I do?

[Pascal]

Did you de-activate the one you had activated already?

If you haven't then you will need to get in touch with our support team by submitting a support ticket or you need to email your information to Matt Parker (mattp at qbik dot com) so he can deactivate that license for you so you can re-activate it on a different computer.

We've resolved this for our next release, it will now prompt you to de-activate any held licenses before you uninstall the product.

[Pickels]

Submitted a ticket the other day but have had no reply :( Fourtately there is 25 days left on our demo.

[Pascal]

If you check the ticket's status, what does it say?

Was that the case, did you have the license still activated on the NT4 box?

[Pickels]

This must be one of those "Catch 22" kind of questions.

When we ran the setup program on the NT4 box -- the setup program asked us if we wanted to register it. Since we had the registration number in hand we said yes. It then completed the registration process and proceeded to install the program. Now the Catch 22 - it registered the software but the software didn't run. It just locked up. And of course - a program that won't run does not give you the ability to "un-register" because the program doesn't work.

Then - we figured it was because of NT4 - so we just built a new computer and tried to install it there. The new install works -- but unfortunately - your database thinks we are running it on the NT4 box, which because it wouldn't run - we just deleted it.

[Pickels]

You can kill the thread - my technician figured out how to kill the existing authorization and everything is now fine.

/wave

[Pascal]

Side thought though - the activation application (Which you used to register it) runs independantly of WinGate. So, you should have been able to run that without having to go into WinGate. This is more for the benefit of other users, as you've solved your problem - but you can find the activation system on the Start Menu, in WinGate's program folder.

I'm curious as to what kinds of problems you had on NT4, however. If you have a chance, would you be able to describe them, please?

[Pickels]

Locked up - didn't run.

[Pascal]

Did the system (Hardware, etc.) give the appearance of being locked up? (No num-lock, mouse doesn't move, etc.)

Did the OS lock up? (Could not run any programs, but hardware was responsive)

Did WinGate lock up? (Program could not be terminated, could not log in with GateKeeper)

Did WinGate not serve internet requests? (Clients, when configured properly, cannot surf through the machine)

[adrien]

PS, we have found a problem with our supportdesk software - mails it creates can't be delivered to qmail servers (body contains bare LF characters). We are working with the support desk providers to address this, but this could explain why you didn't receive a reply to your ticket. We reply to everything.

As for the NT machine - it isn't a dual processor machine is it?

Adrien