Wingate activation / ticket status

[Marcin]

Hi,

Recently, I posted two tickets on Qbisk Support system. When I try to check for their status - they are not listed. Why??

I am having problems with deativation of my license for Wingate and VPN server - my server crashed and I couldn't deactivate it. I had to reinstall Wingate on another machine and now I am running it on trial key, as my license is still active on the machine that crashed.

I am running out of time and receive no response from Support.

Any suggestions why?
Marcin

[MattP]

Hi Marcin,

I've searched our support database for your email address but I can't find any correspondence from you. Did you submit a support ticket through the web interface? When you click the submit button you are taken to a page that suggests articles that may help you, you must then click a second submit button on this page to actually create a ticket.

We can deactivate your license for you from here, but we need to know your license details. You can email them to me directly, mattp@qbik dot com.

Sorry about the inconvenience.

[Marcin]

Hi Matt,

Thanks - I mailed you all details of our license. Please confirm that you received it.
Thanks,
M.

[MattP]

Hi Marcin,

I received your email and I've deactivated both of your licenses.

Regards,

Matt

[Marcin]

Thanks Matt - everything works fine, now!
M.