E-MAIL PROBLEMS

[Warren]

24/11/03

Hi To WhoEver,

Last week, the Domain Name Provider (DomainDirect) where I have my e-mail server, announced that for various valid reasons (security more than anything else) they were changing the e-mail users account name (login name) to the full e-mail address and that it would be necessary to make changes in the relevant e-mail browsers (in my case Outlook Express) I complied; made the changes and guess what? It doesn't work.

The original setup was: fred#mail.blogs.com as indicated in Wingate Help. Now it appears that they (Domaindirect) want fred@blogs.com - which doesn't work. Nor does: fred@blogs.com#mail.blogs.com nor everything else I could think of.

I have tried every combination I can, to try and bust into my own e-mail, but without success. I first thought that it maybe the POP3 Proxy Server in Wingate, but as you will see from the last line of the activity log below, it appears that the proxy is passing on the request.

11/24/03 12:05:45 172.20.20.2 warren 0000002830 Requested: POP3: user fred@blogs.com piped through proxy

I have spoken to the DomainDirect Customer Service twice this morning and "We no nothing about such problems. It must be your proxy server configuration." They did ask me to try various things, but none of them worked or made much sense to me.

Is anyone else having these problems or is it me?

Any help, assistance or constructive suggestion will be greatfully received, so I can go back to the DomainDirect people and hopefully educate them about their system.

Regards, Warren (alias Fred Blogs)

[Nev]

24/11/03

Hi To WhoEver,

Last week, the Domain Name Provider (DomainDirect) where I have my e-mail server, announced that for various valid reasons (security more than anything else) they were changing the e-mail users account name (login name) to the full e-mail address and that it would be necessary to make changes in the relevant e-mail browsers (in my case Outlook Express) I complied; made the changes and guess what? It doesn't work.

The original setup was: fred#mail.blogs.com as indicated in Wingate Help. Now it appears that they (Domaindirect) want fred@blogs.com - which doesn't work. Nor does: fred@blogs.com#mail.blogs.com nor everything else I could think of.

I have tried every combination I can, to try and bust into my own e-mail, but without success. I first thought that it maybe the POP3 Proxy Server in Wingate, but as you will see from the last line of the activity log below, it appears that the proxy is passing on the request.

11/24/03 12:05:45 172.20.20.2 warren 0000002830 Requested: POP3: user fred@blogs.com piped through proxy

I have spoken to the DomainDirect Customer Service twice this morning and "We no nothing about such problems. It must be your proxy server configuration." They did ask me to try various things, but none of them worked or made much sense to me.

Is anyone else having these problems or is it me?

Any help, assistance or constructive suggestion will be greatfully received, so I can go back to the DomainDirect people and hopefully educate them about their system.

Regards, Warren (alias Fred Blogs)

What happens if:

You connect direct from the server all ok?

or

direct from the clients and use NAT?

Cheers,
Nev.

[Warren]

27/11/03

Hi To ALL - especially Tim,

Let it be know that Tim Warren walks on water - when he's not trying to fix other people's problems.

After more than a week of trying to find out why my POP3 isn't working, I have finally - I hope tracked the problem down to a blockage in a server in the mighty US of A. Someone seems to have my domain name black-holed or sin-binned; call it what you like.

Long live the Queen.

This has been a real steep leaning curve for a non nerd.

A very genuine thanks to Tim at Qbik, Chris at DomainDirect, Nev. for your suggestions and to my ISP - I think I know more than you do about how to fix Client's problem. The answer: Do it yourself.

So, with luck tomorrow THEY (a server) will answer their e-mails and give me an explanation as to how I managed to get on THEIR black list. To date THEY are giving thanks for having the technolgy capable of putting an innocent Internet User out of action for a week.

Again Tim, good work and it was nothing to do with Wingate. It did what it was supposed to do and maybe the lesson for some of us, is to look at everything that can go wrong before focusing on what we think has gone wrong. The Internet sure is a wierd place to get lost in.

SUBJECT NOW CLOSED

Regards, Warren Tolentino