problem in outlook express help please

[Timyz]

am facing problem about , i have wingate located on my server , but my clients work normal in everythings but only i face that problem , when they wanna change their email from outlook express .. if there email for example were : name@hotmail.com , its allow them to check it from outlook express .. but if their emails other than *#hotmail.com , for example like : *@cyberia.com.lb , or *@terranet.lb , they cant have access to login and check their email though that ...


so give me help please how to fix it

[genie]

How are your clients connected? Is it just NAT or WGIC?

[Timyz]

it is just NAT connected normal without any user and pass or login ...
using only my proxy as browser which is 192.168.0.1 , and they have ips rangs .. like 192.168.0.20-21-23-24-25-26....

[genie]

When you said "they can't access" - did you mean the name couldn't be resolved or the actual connection couldn't be established?

[Timyz]

that is the error msg i get when i wanna check email other than hotmail.com : ===> Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.cyberia.net.lb', Server: 'pop3.cyberia.net.lb', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

[genie]

Right. Can you connect to this site from the Wingate machine itself? What version of Wingate are you running?

[Timyz]

when i try now to connect outlook express to check webmail of :
Incoming mail server: pop3.cyberia.net.lb
Outgoing mail server: smtp.cyberia.net.lb

it said : Authorized .... then connect ... then disconnect .. and close :)
nothing happen

but nope i can check my email normal if i will open it from Explorer and can login into inbox .. but my clients need to check from Outlook express

my wingate version check said :

Thank you for choosing to use our products. Your system reports that you are running version 6.0.4. However the current version is WinGate 6.1.1

[jamesc]

So you are only using the NAT connection method (apart from Web Proxy).

Can you please send the following details to sales@wingate.com and reference this forum post.

WinGate Registry
GateKeeper --> Options Menu --> Advanced --> Save Registry Settings
WinGate Config Report
GateKeeper --> Options Menu --> Advanced --> Save Report
Ipconfig/all from your computer.
(Windows) Start Menu --> run --> cmd --> ipconfig/all >> c:\ipa.txt
ipconfig/all from the WinGate Server.
(Windows) Start Menu --> run --> cmd --> ipconfig/all >> c:\ipawg.txt