Wingate frequent hanging

[jlpk007]

current version is WinGate 6.2.2

We have just upgraded our internet speed to 1MBps from 512kbps.Ever since the upgrade wingate has been hanging everyday..Do i need to change anything in wingate for this change of speed from the ISP?

when i ping for example www.google.com

i get reply from my wingate server instead of google saying destination host unreachable..

Thank You

[adrien]

Hi

Sounds like a routing issue. Can you post your route table (from the WinGate machine) please? To get this, go to the command prompt (run cmd.exe), and type "route print".

Can you surf normally from the WinGate machine itself?

Regards

Adrien

[jlpk007]

Hi

Sounds like a routing issue. Can you post your route table (from the WinGate machine) please? To get this, go to the command prompt (run cmd.exe), and type "route print".

Can you surf normally from the WinGate machine itself?

Regards

Adrien

Hi Adrien,

I can surf net from wingate.but not the machine behind..what i did was to reset the wingate engine.

This happens almost everday ever since we upgrade our internet speed to 1mbps.Thank You
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.2 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.1 192.168.0.1 20
192.168.0.1 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.1 192.168.0.1 20
192.168.10.0 255.255.255.0 192.168.10.2 192.168.10.2 1
192.168.10.2 255.255.255.255 127.0.0.1 127.0.0.1 1
192.168.10.3 255.255.255.255 127.0.0.1 127.0.0.1 1
192.168.10.255 255.255.255.255 192.168.10.2 192.168.10.2 1
224.0.0.0 240.0.0.0 192.168.0.1 192.168.0.1 20
224.0.0.0 240.0.0.0 192.168.10.2 192.168.10.2 1
255.255.255.255 255.255.255.255 192.168.0.1 192.168.0.1 1
255.255.255.255 255.255.255.255 192.168.10.2 192.168.10.2 1
Default Gateway: 192.168.10.1
===========================================================================

[Nev]

How many NIC's in this server?

[adrien]

WinGate itself doesn't send ICMP errors for dest unreachable due to no route, in those cases, it relies on the host OS to do so, so that packet is an indication that at that time, the internet connection or internet interface was down - i.e. something changed the route table.

Are you able to get a snapshot of the route table when the problem is occurring?

Adrien

[jlpk007]

How many NIC's in this server?

total 2NIC

[jlpk007]

WinGate itself doesn't send ICMP errors for dest unreachable due to no route, in those cases, it relies on the host OS to do so, so that packet is an indication that at that time, the internet connection or internet interface was down - i.e. something changed the route table.

Are you able to get a snapshot of the route table when the problem is occurring?

Adrien

ok will try to snapshot the routing table when i hit the error again

[jlpk007]

WinGate itself doesn't send ICMP errors for dest unreachable due to no route, in those cases, it relies on the host OS to do so, so that packet is an indication that at that time, the internet connection or internet interface was down - i.e. something changed the route table.

Are you able to get a snapshot of the route table when the problem is occurring?

Adrien

ok will try to snapshot the routing table when i hit the error again

Below is the routing table...some traffic with go through while some will get stucks at the modem....after 30mins or a restart of wingate machine it will go back to normal...
===============================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.10.1 192.168.10.2 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.1 192.168.0.1 20
192.168.0.1 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.1 192.168.0.1 20
192.168.10.0 255.255.255.0 192.168.10.2 192.168.10.2 1
192.168.10.2 255.255.255.255 127.0.0.1 127.0.0.1 1
192.168.10.3 255.255.255.255 127.0.0.1 127.0.0.1 1
192.168.10.255 255.255.255.255 192.168.10.2 192.168.10.2 1
224.0.0.0 240.0.0.0 192.168.0.1 192.168.0.1 20
224.0.0.0 240.0.0.0 192.168.10.2 192.168.10.2 1
255.255.255.255 255.255.255.255 192.168.0.1 192.168.0.1 1
255.255.255.255 255.255.255.255 192.168.10.2 192.168.10.2 1
Default Gateway: 192.168.10.1
===========================================================================
Persistent Routes:
None

[adrien]

when the problem is occuring, are you able to surf the net from the WinGate machine?

Adrien

[jlpk007]

when the problem is occuring, are you able to surf the net from the WinGate machine?

Adrien

Sometimes i cant .It is quite random.
I had scanned my network for virus pumping traffic to my wingate or router...

[adrien]

when you upgraded your link capacity, did any hardware change at your end?

It sounds like you may have some sort of intermittent hardware problem or possibly even a cable or NIC issue.

[jlpk007]

when you upgraded your link capacity, did any hardware change at your end?

It sounds like you may have some sort of intermittent hardware problem or possibly even a cable or NIC issue.

i am starting to suspect it could be a NIC issue

[jlpk007]

our ISP report that the traffic comes to a halt whenever our traffic is near the full speed.(1MBPS).

My wingate machine is a
-pentium 4 2.8GHZ
-1GR DDR Ram
-IDE HDD

It is serving around 50machine behind it with a 1mbps line from ISP.is the machine too low spec?Our traffic is quite high as we do host our own email,web server etc.

Thank You

[jlpk007]

our ISP report that the traffic comes to a halt whenever our traffic is near the full speed.(1MBPS).

My wingate machine is a
-pentium 4 2.8GHZ
-1GR DDR Ram
-IDE HDD

It is serving around 50machine behind it with a 1mbps line from ISP.is the machine too low spec?Our traffic is quite high as we do host our own email,web server etc.

Thank You

NIC replaced,cable and switch also replaced..i notice when i reboot the wingate machine internet works again....

[jlpk007]

our ISP report that the traffic comes to a halt whenever our traffic is near the full speed.(1MBPS).

My wingate machine is a
-pentium 4 2.8GHZ
-1GR DDR Ram
-IDE HDD

It is serving around 50machine behind it with a 1mbps line from ISP.is the machine too low spec?Our traffic is quite high as we do host our own email,web server etc.

Thank You

NIC replaced,cable and switch also replaced..i notice when i reboot the wingate machine internet works again....

I really dun understand what is happening..it seems like the wingate machine hang my internet connection...whenever internet is down i restart the wingate machine and it works...even for machine which are connected directly to the router(bypass wingate)

[Nev]

Hi, this might sound weird but I just installed a new Wingate on a similar topology to this [both NIC's were in a private A, C range] and were detected as 'Internal', Wingate was routing and some odd things happened until I checked the adaptor usage to correct the ISP side, to be set as 'External' it all started to make solid service to clients.

If the above doesn't help, can you connect or Ping a remote site if the Wingate engine is stopped when their is a fault?

Tried deleting the History files and reducing logging of services?

Drop back to the forum to let us know how you get on!

[jlpk007]

Hi, this might sound weird but I just installed a new Wingate on a similar topology to this [both NIC's were in a private A, C range] and were detected as 'Internal', Wingate was routing and some odd things happened until I checked the adaptor usage to correct the ISP side, to be set as 'External' it all started to make solid service to clients.

If the above doesn't help, can you connect or Ping a remote site if the Wingate engine is stopped when their is a fault?

Tried deleting the History files and reducing logging of services?

Drop back to the forum to let us know how you get on!

ok i am 90% sure it is wingate problem..but i dun understand why.
Everytime the net is down for machine behind wingate,i restart the wingate service and it will be up(at least for now)

when internet is down,machine plug direct to modem are not affected (i stated wrongly previously,sorry)..

I have clear the history.i just rename the history.cdx and history.dbf
Now minitoring .hopefully it work.All the while it was working fine.the internal has already been set to external and internal correctly.

btw:what is the purpose of history file,and how do i view it?

Thank You

[Nev]

btw:what is the purpose of history file,and how do i view it?

Thank You

Hi,

Well the history is viewed in the 'History pane' of GateKeeper, you can export it by right clicking in the history view and save the file as columnar data in text format.

[jlpk007]

btw:what is the purpose of history file,and how do i view it?

Thank You

Hi,

Well the history is viewed in the 'History pane' of GateKeeper, you can export it by right clicking in the history view and save the file as columnar data in text format.

It doesnt help.I have disable history logging.it still hangs..the only way is to restart wingate....why is this so..

[Nev]

Hi,

Is 'Monitor for dead gateways' enabled in the ENS?

If it is you could try disabling it.

Is there any antivirus products scanning the Wingate directory at all, if they are they should be told to avoid this directory.


Do you use Bandwidth Control?

[genie]

Hi,
I sent you an email in regard to Wingate hanging often.

Regards,
Gene Soudlenkov

[jlpk007]

Hi,
I sent you an email in regard to Wingate hanging often.

Regards,
Gene Soudlenkov

May i ask which email address did u send to?
If possible can resend to puaykiong[dot]loo[at]wph[dot]com[dot]sg

Thank You

[jlpk007]

is wingate version 6.2.2 more stable??my current version is 6.2.0 and it hangs everyday..

[genie]

Hi,

I apologise for the delay. It turned out that our experimental engine did not help in solving the problem and we are in the process of preparing the next one - as soon as it is ready, I will send it to you.