WinGate Help File

[Emia Dumas]

I'm evaluating Wingate for my network and downloaded the Help file:wingatehelp.chm. However, I'm not able to open the file. I get the table of contents in the left hand pane, but when I try to open any page I get the "This program cannot display the webpage" message. I've tried it on 3 different machines running Win2k, WinXp and WinVista. I also tried opening it with a VPN tunnel to the Internet open (via Anonymizer), in case my gateway/firewall (Winproxy) was blocking something. All with the same result. Where am I going wrong?

[Nev]

Hi,

Probably you should place that file in the Wingate directory and open it using the 'Help' entry on the toolbar within GateKeeper.

Does that help you access it?

[logan]

There are some other potential causes for the problem aswell. If placing the Help file in the WinGate directory doesn't work then;


1. Windows XP SP2 and 2K3 SP2 prevented chm files from displaying properly in the interest of security. To read the helpfile under one of these OS's you first need to tell Windows to stop blocking it. I'm sure Vista will also have a similar security mechanism.

Right click on the helpfile, open it's properties, then click the unblock button.


2. Make sure you place the helpfile on the computer you are opening it from. If you open it from a remote computer via a network share, it fails to display the content.

[Emia Dumas]

Thanks for the prompt reply.

I'm not able to put it in the Wingate directory because I haven't installed Wingate yet.

... but I did take it off a network share, place it on the WinXp machine, unblock it and ... voila!

Excellent job!

Thanks